I have gone into the Swanage Hays Travel several times & booked holidays through them & every time you go into there you are always greeted so nicely & friendly. I am usually seen by Kevin who is so... See more
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Kevin and staff at Swanage Hays gave us all the help they could - dealing with necessary flights to visit a close relative who was dying. Thank you, Kevin
Company replied
Great service love was as usual very helpful and his knowledge helped us plan our next trip very happy to use the Swanage branch again
Company replied
The branch staff are knowledgeable and helpful, they learn and remember what you like and dont like, which is really helpful as my wife has limited mobility and lifts/ rather than stairs and walk in... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
21 Station Road, BH19 1AB, Swanage, United Kingdom
- 01929 423771
4.8
Excellent
417 reviews
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Leo was great !
Leo was great !! Relaxed , knowledgeable & a very nice , natural manner . He instantly understood our requirements & gave us what we needed .
January 6, 2026
Reply from Hays Travel - Swanage
Hi Simon, it was great to meet you both! Thank you very much for your review I really appreciate it! All the best - Leo
Reply from Hays Travel - Swanage
Good Morning to you,
Thank you very much for a lovely review, Leo really appreciates this.
Thank you again
Very Best regards
Kevin
Very good service.
The gentleman who served us was polite, attentive and actually booked the holiday we requested.
January 3, 2026
Reply from Hays Travel - Swanage
Good Morning to you, thank you very much for the review, really appreciated. Kind regards Kevin
Experienced staff
Kevin has a great deal of experience and guided us offering several choices.
December 30, 2025
Reply from Hays Travel - Swanage
Good afternoon to you, Thank you very much for a nice review, I really appreciate that. very kind. Happy New Year to you both Kevin
Reply from Hays Travel - Swanage
Good afternoon to you, thank you for a nice review, really appreciated. Happy New Year to you. Best Kevin
The friendliness and helpfulness of the…
The friendliness and helpfulness of the staff and their knowledge of what’s available.Great service from all members of staff.
November 25, 2025
Reply from Hays Travel - Swanage
Hi Jane, thank you so much for your review! I'm so glad we found such a good deal for you! Many thanks - Leo
Cruise booking
Kevin was extremely helpful, patient and humorous when processing our booking particularly as I dialed the wrong branch!!
November 22, 2025
Reply from Hays Travel - Swanage
Good Afternoon to you, thank you very much for the review, I really appreciate that as very kind. You are most welcome. Best Kevin
So far it’s been really helpful.
I felt very at ease talking to someone named leo at this hays travel. I haven’t been on the holiday yet but while planning it he helped a lot and was always happy to change things and customise at a moments notice.
November 21, 2025
Reply from Hays Travel - Swanage
Hi Ben, thanks for your review! Much appreciated, glad we got you such a great deal! Many thanks - Leo
Experienced staff, with friendly faces
Personal service from Kevin, accurate and informative.
Good humour and mindful of our questions.
November 11, 2025
Reply from Hays Travel - Swanage
Hi Anna, thank you for your kind words! I will pass them onto Kevin for you! Many thanks - Leo
Reply from Hays Travel - Swanage
Hi Sharon & Harvey, thank you very much for your booking & kind words! Many thanks - Leo
The personal touch is what makes this experience great.
The personal touch is what makes this experience great.
Leo remembered me and exactly the destination of my last holiday, which he had organised !
November 10, 2025
Reply from Hays Travel - Swanage
Good Afternoon to you, Thank you very much for the lovely review, that is really nice and very kind, Leo will appreciate that. Kind regards Kevin
Great service despite a problem during…
Great service despite a problem during the booking. Very tenacious and resolved the issue.
November 7, 2025
Reply from Hays Travel - Swanage
Hi Jill & Colin, thanks for your kind words & thank you for booking! Many thanks - Leo
Leo made booking my holiday very easy…
Leo made booking my holiday very easy and told me everything I needed to know
November 9, 2025
Reply from Hays Travel - Swanage
Hi Sally, thank you very much! You'll have an amazing time on your cruise! Many thanks - Leo
Pensioners cruising!
Eight of us pensioners went into Hays Travel to book a holiday, two of us wanted double bed, the rest were singles, one of us special dietary requirements, some of us wanted to pay together, some separately, some for an additional holiday at the same time, we all bombarded the staff with our questions. The staff are very knowledgeable and went through everything meticulously and we came away happy with our booking.
October 26, 2025
Reply from Hays Travel - Swanage
Good Afternoon to you, thank you very much for the lovely review, really appreciated and very kind, you are most welcome. All the best Kevin
As always Lisa in the Swanage store got…
As always Lisa in the Swanage store got our holiday sorted with her usual professionalism and friendliness .
October 24, 2025
Reply from Hays Travel - Swanage
Good Afternoon to you, thank you very much for the lovely review, really appreciated, I will pass on to Lisa. Cheers Kevin
Reply from Hays Travel - Swanage
Hi Anne, Thank you so much for your review! I really appreciate that! Many thanks - Leo
As always at our local Swanage branch
As always at our local Swanage branch, the service was friendly, efficient and professional.
October 12, 2025
Reply from Hays Travel - Swanage
Good Morning to you, thank you very much for a lovely review, really appreciated and very kind. Cheers Kevin
Always a 5* Experience with Kevin at Swanage
Kevin always goes the extra mile to ensure that we remain satisfied customers after more than 15 years of dealing with him. Nothing is too much trouble and this brings benefits for the branch and the company in terms of extra business, as well as for us the travellers. Our call took us well after closing time, but it was worth it all round - and we never felt hurried. Thank you, Kevin.
October 16, 2025
Reply from Hays Travel - Swanage
Hi Nigel thank you for those comments I will pass them onto Kevin for you!
I have just read, really appreciated and very kind, Thank you !!
Kevin
Excellent service thank you Kevin for…
Excellent service thank you Kevin for your patience.
October 16, 2025
Reply from Hays Travel - Swanage
Hi Valerie thank you for your kind words! I will pass them onto Kevin for you. Thank you for booking!
I have just read, Thank you very much !! Really appreciated !!
Very Best
Kevin
Always an easy experience booking with…
Always an easy experience booking with the Swanage crew
October 5, 2025
Reply from Hays Travel - Swanage
Hi Christine, thank you very much, really appreciated and very kind. Best Kevin x
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