Hays Travel - Swindon Regent St Reviews 

957
TrustScore 5 out of 5

4.9

74 Regent Street, SN1 1LA Swindon, GB


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Rated 5 out of 5 stars

We have booked our last few holidays via yourselves. Emma has been amazing every time, listens to what we want from our holiday and always manages to find us fabulous destinations. Even when we have h... See more

Company replied

Rated 5 out of 5 stars

We were approached by Emma when we entered the agency in a friendly and helpful approach! She helped us by truthfully telling us the facts good and bad about other cruise operators and when we asked a... See more

Company replied

Rated 5 out of 5 stars

Ben in Swindon town centre store was fantastic! He listened to everything we wanted and got a an amazing deal . We’re all checked in by Ben so no worries for us at all, Will definitely be using Hays a... See more

Company replied

Rated 5 out of 5 stars

All the staff are warm and welcoming. Not the first time the team at hays have organised a big family holiday for us. They make it as stress free and straight forward as it can meet and work very hard... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 74 Regent Street, SN1 1LA, Swindon, United Kingdom

  • 01793238987

4.9

Excellent

TrustScore 5 out of 5

957 reviews

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4.9

All reviews

(957)

120,207 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Jasmin helped us find our new holiday…

Jasmin helped us find our new holiday for us and was very professional and very helpful

August 11, 2026
Hays Travel - Swindon Regent St logo

Reply from Hays Travel - Swindon Regent St

Thank you for your wonderful 5-star review! We are so pleased to hear that our team member was professional and helpful in finding your new holiday. We appreciate your feedback!

Kind Regards
Hays Travel Swindon

Rated 5 out of 5 stars

Jaz was very patient & helpful.

Jaz was very patient & helpful.
Particularly working through the EASE registration for Cape Verde (which is a misnomer!).

August 10, 2026
Hays Travel - Swindon Regent St logo

Reply from Hays Travel - Swindon Regent St

Thank you for your kind words :)

Rated 5 out of 5 stars

We went in and booked a cruise with Ben…

We went in and booked a cruise with Ben from the Swindon branch. What a lovely person he is he explained everything perfectly. It was a pleasure dealing with him.

August 8, 2026
Hays Travel - Swindon Regent St logo

Reply from Hays Travel - Swindon Regent St

Thanks so much for your lovely feedback! It was pleasure to get this booked for you!

Rated 5 out of 5 stars

Ben has been excellent in his advice…

Ben has been excellent in his advice and service.
I think that this is the 3rd time that he has sorted out a holiday for us.
Well done and many thanks Ben.
Swindon branch.

August 6, 2026
Hays Travel - Swindon Regent St logo

Reply from Hays Travel - Swindon Regent St

Thanks so much for your lovely feedback! It was my pleasure to get this booked for you :)

Rated 5 out of 5 stars

Very helpful young lady answered all…

Very helpful young lady answered all our questions if she couldn't she got advice from her colleagues,first class thank you Rosie.

August 5, 2026
Hays Travel - Swindon Regent St logo

Reply from Hays Travel - Swindon Regent St

Thank you for your wonderful feedback! We are so pleased to hear that our colleague was able to assist you with all your questions and provide such excellent service.

Kind Regards
Hays Travel Swindon

Rated 5 out of 5 stars

Ben in Swindon town centre store was…

Ben in Swindon town centre store was fantastic! He listened to everything we wanted and got a an amazing deal . We’re all checked in by Ben so no worries for us at all, Will definitely be using Hays again for our holiday next year .

July 26, 2026
Hays Travel - Swindon Regent St logo

Reply from Hays Travel - Swindon Regent St

Thank you so much for taking the time to write your lovely review. We look forward to seeing you again for your next holiday

Rated 5 out of 5 stars

Excellent Service

Excellent Service, told us everything we needed to know all thanks to Rosie in the Swindon agents

July 22, 2026
Hays Travel - Swindon Regent St logo

Reply from Hays Travel - Swindon Regent St

Thank you for your wonderful feedback! We are so pleased to hear that our team provided you with excellent service and all the information you needed.

Rated 5 out of 5 stars

Warm and welcome team

All the staff are warm and welcoming. Not the first time the team at hays have organised a big family holiday for us. They make it as stress free and straight forward as it can meet and work very hard ticking all the boxes on request. On this occasion Rosie in the Swindon brings has been phenomenal. Thank you

July 8, 2026
Hays Travel - Swindon Regent St logo

Reply from Hays Travel - Swindon Regent St

Thank you so much for your wonderful review and for booking with us again! We are so pleased to hear that our team made your family holiday planning stress-free and that all your requests were met. We appreciate your kind words!

Rated 5 out of 5 stars

Both Eileen and Ben were very attentive…

Both Eileen and Ben were very attentive showed us lots of pictures wrote down what we wanted and came up with a very good price. We are a party of four adults and Ben was excellent at his job.

July 29, 2026
Hays Travel - Swindon Regent St logo

Reply from Hays Travel - Swindon Regent St

thank you for your wonderful feedback! We are so pleased to hear that our team provided such attentive service and found a great price for your group. We appreciate your kind words.

Rated 4 out of 5 stars

The friendliness and warmth of the…

The friendliness and warmth of the staff. The staff listened to my request for a specific holiday and made various enquiries resulting in a planned holiday that my friends and I will certainly enjoy next year. Keep up the good work

July 28, 2026
Hays Travel - Swindon Regent St logo

Reply from Hays Travel - Swindon Regent St

Thanks so much for your lovely feedback! It was our pleasure to get this booked for you!

Rated 5 out of 5 stars

Couldn’t have been more helpful

Couldn’t have been more helpful.
Had all the answers to our questions.
Came up with a great holiday recommendation and a good deal.
Thank you.

July 26, 2026
Hays Travel - Swindon Regent St logo

Reply from Hays Travel - Swindon Regent St

Thanks so much for your lovely feedback! It was our pleasure!

Rated 5 out of 5 stars

Very friendly staff always willing to…

Very friendly staff always willing to help and find best holiday for you nothing is any trouble

July 26, 2026
Hays Travel - Swindon Regent St logo

Reply from Hays Travel - Swindon Regent St

Thanks so much for your lovely feedback! It was our pleasure!

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