We have booked our last few holidays via yourselves. Emma has been amazing every time, listens to what we want from our holiday and always manages to find us fabulous destinations. Even when we have h... See more
Company replied
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We have booked our last few holidays via yourselves. Emma has been amazing every time, listens to what we want from our holiday and always manages to find us fabulous destinations. Even when we have h... See more
Company replied
We were approached by Emma when we entered the agency in a friendly and helpful approach! She helped us by truthfully telling us the facts good and bad about other cruise operators and when we asked a... See more
Company replied
Ben in Swindon town centre store was fantastic! He listened to everything we wanted and got a an amazing deal . We’re all checked in by Ben so no worries for us at all, Will definitely be using Hays a... See more
Company replied
All the staff are warm and welcoming. Not the first time the team at hays have organised a big family holiday for us. They make it as stress free and straight forward as it can meet and work very hard... See more
Company replied
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
74 Regent Street, SN1 1LA, Swindon, United Kingdom
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Jasmin helped us find our new holiday for us and was very professional and very helpful

Reply from Hays Travel - Swindon Regent St
Jaz was very patient & helpful.
Particularly working through the EASE registration for Cape Verde (which is a misnomer!).

Reply from Hays Travel - Swindon Regent St
I got all the help I needed to book my ticket good advise

Reply from Hays Travel - Swindon Regent St
Very helpful informative also very lovely staff thank you

Reply from Hays Travel - Swindon Regent St
We went in and booked a cruise with Ben from the Swindon branch. What a lovely person he is he explained everything perfectly. It was a pleasure dealing with him.

Reply from Hays Travel - Swindon Regent St
I wanted to book a cruise and I did thanks to the help of hays

Reply from Hays Travel - Swindon Regent St
Ben has been excellent in his advice and service.
I think that this is the 3rd time that he has sorted out a holiday for us.
Well done and many thanks Ben.
Swindon branch.

Reply from Hays Travel - Swindon Regent St

Reply from Hays Travel - Swindon Regent St
Very helpful young lady answered all our questions if she couldn't she got advice from her colleagues,first class thank you Rosie.

Reply from Hays Travel - Swindon Regent St
Ben in Swindon town centre store was fantastic! He listened to everything we wanted and got a an amazing deal . We’re all checked in by Ben so no worries for us at all, Will definitely be using Hays again for our holiday next year .

Reply from Hays Travel - Swindon Regent St
Service and support was excellent, unbelievable in this day and age

Reply from Hays Travel - Swindon Regent St

Reply from Hays Travel - Swindon Regent St
Excellent Service, told us everything we needed to know all thanks to Rosie in the Swindon agents

Reply from Hays Travel - Swindon Regent St
All the staff are warm and welcoming. Not the first time the team at hays have organised a big family holiday for us. They make it as stress free and straight forward as it can meet and work very hard ticking all the boxes on request. On this occasion Rosie in the Swindon brings has been phenomenal. Thank you

Reply from Hays Travel - Swindon Regent St
Both Eileen and Ben were very attentive showed us lots of pictures wrote down what we wanted and came up with a very good price. We are a party of four adults and Ben was excellent at his job.

Reply from Hays Travel - Swindon Regent St
The friendliness and warmth of the staff. The staff listened to my request for a specific holiday and made various enquiries resulting in a planned holiday that my friends and I will certainly enjoy next year. Keep up the good work

Reply from Hays Travel - Swindon Regent St
warm welcome from stepping into the store
.
smiles all around

Reply from Hays Travel - Swindon Regent St
Couldn’t have been more helpful.
Had all the answers to our questions.
Came up with a great holiday recommendation and a good deal.
Thank you.

Reply from Hays Travel - Swindon Regent St
Very friendly staff always willing to help and find best holiday for you nothing is any trouble

Reply from Hays Travel - Swindon Regent St
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