Hays Travel - Swindon Regent St Reviews 

979
TrustScore 5 out of 5

4.9

74 Regent Street, SN1 1LA Swindon, GB


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Rated 5 out of 5 stars

Emma and Ben had the resort knowledge making the package booking easy. Good options for various flight companies to match our budget and requirements were provided. Package pricing was better than... See more

Company replied

Rated 5 out of 5 stars

This is my second time booking holiday with Hays travel and like the first time the staff were very helpful and very patient as I didn't know where I wanted to go.

Company replied

Rated 5 out of 5 stars

Good “calling bird” outside the shop on the holiday which I booked. I was made to feel very welcome in the shop and was assisted by Emma who was very professional but at the same time very relaxed.... See more

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Rated 5 out of 5 stars

Once again booked a holiday with Hays Swindon, and once again I couldn't fault how extremely professional and courteous the staff are. Lisa is a star and knows exactly what we are looking for. Nothing... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 74 Regent Street, SN1 1LA, Swindon, United Kingdom

  • 01793238987

4.9

Excellent

TrustScore 5 out of 5

979 reviews

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4.9

All reviews

(979)

119,160 reviews in the last 12 months

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Rated 5 out of 5 stars

The young girl Emily was brilliant

The young girl Emily was brilliant. We booked a cruise and a 5 day break for my husband. Nothing was too much as we had a few questions on each Holiday.
She was very good with her advice thank you Emily

July 17, 2026
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Reply from Hays Travel - Swindon Regent St

Thanks so much for your lovely feedback! It was our pleasure!

Rated 5 out of 5 stars

We were approached by Emma when we…

We were approached by Emma when we entered the agency in a friendly and helpful approach! She helped us by truthfully telling us the facts good and bad about other cruise operators and when we asked about a cruise we were interested in she invited us to sit down and was very helpful in answering our questions and we were very happy to book our cruise with her expert knowledge. She has offered after sales care and we would definately recommend Hays travel to family and friends!

July 23, 2026
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Reply from Hays Travel - Swindon Regent St

Thank you for your 5* review! It was lovely meeting you both and it was my pleasure to help you book your cruise. :)

Rated 5 out of 5 stars

Happy Holiday booking with Hays Travel!

My sister and I came to Hays Travel, Regent st, Swindon for advice on a cruise, Emily helped us and talked us through our options and helped us make the right decision for us as it is our first cruise.
I would like to thank Emily for her customer service and patience and explaining everything, we will be looking forward to our holiday and will definitely be back to Hays to book again.

July 21, 2026
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Reply from Hays Travel - Swindon Regent St

Thank you for your wonderful feedback! We are so pleased to hear that you had such a positive experience with our team. It's fantastic to know that our colleague provided excellent service and patience when booking your first cruise. We truly appreciate your kind words and look forward to helping you with your next adventure!

Kind Regards
Hays Travel Swindon

Rated 5 out of 5 stars

Amazing customer service …

We have booked our last few holidays via yourselves. Emma has been amazing every time, listens to what we want from our holiday and always manages to find us fabulous destinations. Even when we have had challenges with the tour operator’s app she goes above and beyond to resolve any stressors. Emma is an absolute credit to Hays; we will be back next year to book with her again.

July 12, 2026
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Reply from Hays Travel - Swindon Regent St

Thanks so much for your lovely feedback! It was our pleasure!

Rated 5 out of 5 stars

Friendly and helpful

Friendly, helpful staff who understood my requirements and provided great service. I felt confident in dealing with Ben.

July 18, 2026
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Reply from Hays Travel - Swindon Regent St

Thanks so much for your lovely feedback! It was my pleasure!

Rated 5 out of 5 stars

Went into hayes in Swindon yesterday…

Went into hayes in Swindon yesterday and was met with the Agent BEN he is the most helpful man I have ever booked holidays with! Absolutely nothing is to much trouble his knowledge is 100% a lovely guy and will be definitely booking holidays agin with him 👍

July 17, 2026
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Reply from Hays Travel - Swindon Regent St

Thanks so much for your lovely feedback! It was my pleasure as always :)

Rated 5 out of 5 stars

Staff is lovely and friendly

Staff is lovely and friendly

July 14, 2026
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Reply from Hays Travel - Swindon Regent St

Thank you for your lovely review :) It was our pleasure to book you again.

Rated 5 out of 5 stars

ent customer service from Emma

Excellent customer service from Emma, very friendly and helpful.

July 7, 2026
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Reply from Hays Travel - Swindon Regent St

Thanks so much for your lovely feedback! It was our pleasure!

Rated 5 out of 5 stars

Great experience I relly love book…

Great experience I relly love book my holidays in this company hays travel fantastic service and 5he staff is amazing well done lovely

July 6, 2026
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Reply from Hays Travel - Swindon Regent St

Thanks so much for your lovely feedback! It was my pleasure as always :)

Rated 5 out of 5 stars

Cruise quotation

Had a quote for a cruise but when I came to book it the accessible cabin had become unavailable. Jaz and Lisa were lovely,friendly and professional in trying to accommodate me. At the time nothing was available but two days later I had a call from Lisa to say she had managed to find a cabin for us.
Great service.

July 12, 2026
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Reply from Hays Travel - Swindon Regent St

Thank you for your wonderful review! We are so pleased to hear that our team was able to find you a suitable cabin and provide such great service. We hope you have a fantastic cruise!

Kind Regards
Hays Travel Swindon

Rated 5 out of 5 stars

Jas was very helpful

Jas was very helpful, nothing was too much trouble and she is a very pleasant person.

July 12, 2026
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Reply from Hays Travel - Swindon Regent St

Thank you for your wonderful review! We are so pleased to hear that Jas provided such excellent and pleasant service. It's great to know that nothing was too much trouble.

Kind Regards
Hays Travel Swindon

Rated 5 out of 5 stars

Very friendly and helpful staff

Very friendly and helpful staff. so relaxing when booking a holiday with them and no stress about making a mistake doing it by yourself.

July 9, 2026
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Reply from Hays Travel - Swindon Regent St

Thank you for your wonderful review! We are so pleased to hear that our staff made your holiday booking a relaxing and stress-free experience.

Kind Regards
Hays Travel Swindon

Rated 5 out of 5 stars

The lady was very knowledgeable and…

The lady was very knowledgeable and patient and understood everything we needed and got gave us all the information we would need for when we got there we got a great deal and we booked such an exciting trip

June 30, 2026
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Reply from Hays Travel - Swindon Regent St

Thank you for your lovely review - we enjoyed spending time with your family :)

Rated 5 out of 5 stars

The experience was great Lisa in the…

The experience was great Lisa in the Swindon Wiltshire shop was brilliant. She listened to everything we wanted from our trip and then proceeded to help us with all our requirements explaining and showing us everything every step of the way. We have used Hays Travel for all our overseas travel and they have always exceeded our expectations every time. Staff in the shop are all friendly and helpful and making the booking process so easy. Well done Hays Travel on being such a success in the travel industry.

June 27, 2026
Hays Travel - Swindon Regent St logo

Reply from Hays Travel - Swindon Regent St

We are so pleased to hear about your excellent experience with us. It's wonderful that we could make your booking process easy and stress-free. We truly appreciate your kind words and look forward to helping you with your next trip!

Kind Regards
Hays Travel

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