Second time booking our cruise holiday with hays. Erica and the team at swinton are an absolute credit to Hays. Erica has again helped with everything- helping us find exactly what we wanted. Would de... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
A very friendly and welcoming team at the Swinton branch. We have booked with Hays a few times and Erica has always made the booking process straightforward and fun. Thank you to the team and we look... See more
Company replied
We were greeted by a very pleasant lady, Jo, who was extremely helpful and did all the hard work for us. We booked our cruise with ease and her suggestions regarding insurance etc. were very welcome.... See more
Company replied
This is our second time using Hays Travel -Swinton and we wouldn’t go anywhere else for our holiday’s ….. our rep Sara is always so helpful and very friendly, she actually make’s booking our holiday... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
25 The Parade, M27 4BH, Swinton, United Kingdom
- 01614645530
5.0
Excellent
943 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service the young lady who…
Excellent service the young lady who did our booking was very efficient polite and very helpful
June 15, 2026
Reply from Hays Travel - Swinton
Hi Maureen, thank you for your lovely review! It was a pleasure booking your holiday for you. Thanks, Khushi :)
Excellent service
Erica dealt with the booking in a very professional manner making sure that everything we wanted was included she gave us excellent service
June 16, 2026
Reply from Hays Travel - Swinton
Afternoon Mrs Connel, thank you so much for your lovely reply, it was a pleasure booking your next holiday for you, thanks Erica :)
Sara was super friendly and efficient
Sara was super friendly and efficient
booked our holiday in no time at all to our satisfaction.
June 6, 2026
Reply from Hays Travel - Swinton
Morning Mr Croft, thank you so much for your lovely reply, it was a pleasure booking your holiday for you both, thanks Sara :)
Everything right ,lovely staff very…
Everything right ,lovely staff very experienced in who they do ,would recommend them to anybody
June 14, 2026
Reply from Hays Travel - Swinton
Morning Mrs Bancroft, thank you so much for your lovely reply, it was a pleasure booking your next holiday for you both, thanks Sara :)
The staff in the Swinton office are…
The staff in the Swinton office are very helpful knowable and pleasant to make a booking with. They have tremendous knowledge and explain everything so clearly. Nothing is too much trouble for them
June 13, 2026
Reply from Hays Travel - Swinton
Morning Mrs Hill, thank you so much for you lovely reply, it was a pleasure booking your next holiday for you all, thanks Megan :)
Extremely helpful and got me the exact…
Extremely helpful and got me the exact holiday I wanted
June 13, 2026
Reply from Hays Travel - Swinton
Hi Carol, thank you for your lovely review! It was a pleasure booking your cruise for you both. Thanks, Jo :)
Can’t fault them enough for their help…
Can’t fault them enough for their help and patience
June 2, 2026
Reply from Hays Travel - Swinton
Afternoon Mr Czolacz, thank you for your lovely reply, it was a pleasure booking your next holiday for you both, thanks Erica :)
This is the second time I've booked a…
This is the second time I've booked a cruise with you.
You go the extra mile to get the right deal for me.
June 7, 2026
Reply from Hays Travel - Swinton
Morning Mr Brown, thank you so much for your lovely reply, it was a pleasure booking your next holiday for you, thanks Erica :)
Jo was very helpful the staff that work…
Jo was very helpful the staff that work at the swinton branch are all excellent
June 6, 2026
Reply from Hays Travel - Swinton
Afternoon Darren, thank you for your lovely reply, it was a pleasure booking your holiday for you both, thanks Jo :)
We managed to book a holiday for 2027…
We managed to book a holiday for 2027 in very quick time. The consultant was very helpful regarding follow up service, queries etc. Erica was very helpful.
June 4, 2026
Reply from Hays Travel - Swinton
Hi Simon, Thank you for your lovely review. It was a pleasure to book your holiday to Tunisia. Thanks Erica
Sarah is very helpful and support me…
Sarah is very helpful and support me all the way through to book a holiday. I am highly recommend Sarah and her team!
May 28, 2026
Reply from Hays Travel - Swinton
Morning Anna, thank you so much for your lovely reply, it was a pleasure booking your next holiday for your lovely family, thanks Sara :)
Excellent service from Sara at Hayes…
Excellent service from Sara at Hayes travel , fantastic from start to finish
June 4, 2026
Reply from Hays Travel - Swinton
Hi Ann, thank you for your lovely review! It was a pleasure booking your holiday for you. Thanks, Sara :)
The Staff are always so Friendly and…
The Staff are always so Friendly and Helpful at the Swinton Branch, nothing is too much trouble in making sure you are getting the best Holiday/Trip.
Big Thanks to Erica and Sarah ☺️
June 1, 2026
Reply from Hays Travel - Swinton
Hi Katrina, thank you for your lovely review! It was a pleasure booking your holiday for you. Thanks, Erica & Sara :)
Reply from Hays Travel - Swinton
Good Afternoon Dennis, thank you for your lovely review! It was a pleasure booking your next holiday for you. Thanks, Megan :)
Hays Travel are 100% Trustworthy
We have used Hays Travel for several years and we are never disappointed. They listen and understand our requirements. Would highly recommend.
May 30, 2026
Reply from Hays Travel - Swinton
Good Morning Doreen, thank you for your lovely review! It was a pleasure booking your next holiday for you. Thanks, Megan :)
Very helpful been with Hayes for years…
Very helpful been with Hayes for years always look after you and sort all your Holidays out
May 21, 2026
Reply from Hays Travel - Swinton
Hi Robert, thank you for your lovely review! It was a pleasure booking your holiday! Thanks, Khushi :)
Reply from Hays Travel - Swinton
Good Afternoon Alun, thank you for your lovely review! It was a pleasure booking your next holiday for you. Thanks, Megan :)
Kushi was great
Kushi was great, friendly , informative & got me the exact booking I required
May 30, 2026
Reply from Hays Travel - Swinton
Afternoon Mrs Farrington, thank you for your lovely reply, it was a pleasure booking the holiday for you, thanks Khushi :)
Booking a cruise for the first time.
Sara the sales assistant was very thorough and explained everything with no pressure very polite and helpful. Looking forward to my cruise trip in November!! 🚢
May 28, 2026
Reply from Hays Travel - Swinton
Hi Michelle, thank you for your lovely review! It was a pleasure booking your cruise for you. Thanks, Sara :)
Reply from Hays Travel - Swinton
Afternoon Mr Cutting. Thank you so much for your lovely reply, it was a pleasure booking your next holiday for you both, thanks Khushi :)
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.