As usual all the staff were helpful. Nirali who took the booking was are great as ever. Going to see her soon regarding holidays in early January 2027.
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See what reviewers are saying
Have used Syston branch for many years now and always feel confident that Im going get a fabulous service. All the staff in there are really friendly and very helpful, especially Janice. She has a wea... See more
Company replied
Advisor was very friendly and informative. Gave lots of helpful advice and did all the admin to save us a job and feel reassured that all had been completed. Would definitely use again !
Company replied
Greeted with a smile and asked how can we help you. Employing a professional and knowledgeable person who made you feel comfortable and able to answer any questions we had. Kirsty was very patient wi... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
1288a Melton Road, LE7 2HD, Syston, United Kingdom
- 01164125878
4.9
Excellent
668 reviews
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I have booked multiple holidays with…
I have booked multiple holidays with Hays Travel in Syston and on each occasion the staff have been very helpful, informative & eager to accommodate our needs. I personally would not go anywhere else
September 14, 2025
Reply from Hays Travel - Syston
Thank you so much Tracey, we really appreciate your lovely review! - Khushali :)
Perfect!
Perfect!! Staff at the Syston branch are always knowledgable and able to find the perfect holiday at the budget we had.
September 6, 2025
Reply from Hays Travel - Syston
Thank you so much Susan, your feedback is much appreciated - it was a pleasure booking your holiday for you :) - Nirali
Kirsty did a great job in finding me an…
Kirsty did a great job in finding me an excellent ski package for my son’s 21st. Great price, advice on visas and all whilst being super friendly and really efficient
August 27, 2025
Reply from Hays Travel - Syston
Thank you so much for your lovely feedback, it was a pleasure helping you with the holiday - Kirsty
Fantastic service
Fantastic service, I would highly recommend using Hays Travel & I will definitely be back to book my next holiday through them
September 2, 2025
Reply from Hays Travel - Syston
Thank you so much for your lovely feedback Hannah, it was a pleasure booking your holiday for you - Janice
Always a pleasure
This time I just popped in for passport check and travel insurance, but it's always a pleasure and never a chore. Kirsty and all her team are always friendly, smiley and helpful. I've booked several holidays with Hays and every booking has been a good experience. And great holidays!
August 30, 2025
Reply from Hays Travel - Syston
Thank you for your kind feedback Anneka! See you soon Kirsty :)
Excellent customer service
Excellent customer service. Nirali is very knowledgeable. She explained everything very clearly to us and matched the online price for our holiday.
We will definitely be booking many more holidays with Hays in Syston.
August 27, 2025
Reply from Hays Travel - Syston
Thank you so much for your lovely feedback - it was a pleasure booking your holiday - Nirali
Great welcome
Great welcome, lovely staff who are knowledgeable, helpful and patient. Will definitely use them again.
August 24, 2025
Reply from Hays Travel - Syston
Thank you for your lovely feedback Cheryl, it is much appreciated, it was a pleasure booking your holiday - Nirali
Ease of booking
Kirsty showed and explained everything to me whilst booking my holiday making it a painless easy experience
August 9, 2025
Reply from Hays Travel - Syston
Thank you so much for your review! We like a painless experience around here haha - Kirsty :)
Tailored dream holiday
The team especially Kushali were very attentive to what we were looking for and supported us to tailor our dream holiday .
August 8, 2025
Reply from Hays Travel - Syston
Thank you so much Aarti for your lovely feedback I'm glad we ticked this off the bucket list!!! - Khushali :)
Great booking experience
Great service as always from kirsty, booking handled expertly and nothing too much trouble. Andy /Dawn Ellis
August 12, 2025
Reply from Hays Travel - Syston
Thank you so much!! It was an absolute pleasure booking your holiday once again - Kirsty :)
In good hands
Couldn’t have been more helpful. Nothing was too much trouble. My experience with hays travel was as ever first class.
August 1, 2025
Reply from Hays Travel - Syston
Always a pleasure booking your holidays :) - Khushali!
Would not go anywhere else
Would not go anywhere else! First rate service every time! Always happy to help and in the Syston branch they all go that extra mile…this is my 4th holiday booked with them in the last year! Quality service and such lovely, friendly staff, who all go over and above!
August 10, 2025
Reply from Hays Travel - Syston
Thank you Sara, so kind of you.
Booking a cruise
Kirsty was very helpful in sorting a cruise for my dad and myself.
Have used Hays a couple of times now so would definitely recommend using them.
August 2, 2025
Reply from Hays Travel - Syston
Thank you so much for your lovely feedback, It was a pleasure booking your cruise - Kirsty :)
We have just booked our very first…
We have just booked our very first cruise with Jill, who was amazing! 🤗
She answered all our many questions with patience and humour
Can’t wait to board…😎
August 9, 2025
Reply from Hays Travel - Syston
Thank you Mark for your Kind words.
Jill
Reply from Hays Travel - Syston
Thank you so much for your lovely feedback Mrs Gregson, it was a pleasure booking your holiday for you :) - Nirali
Gill was very friendly and completely…
Gill was very friendly and completely put our minds at rest. A pleasure to deal with.
August 3, 2025
Reply from Hays Travel - Syston
Thank you so much for your kind feedback - Jill
Booking so easy with Hays
Khushali was very helpful and patient she explained everything every step through booking our holiday.
She made the process easy and stress free, we are very happy we chose Hays travel shop in Syston for our holiday needs.
July 31, 2025
Reply from Hays Travel - Syston
Hi Mr Payne! Thank you so much for your lovely review and I am so glad you feel this way! Cheers to the next one :) - Khushali
Always use hays Syston
Always use hays Syston. Kirsty and the ladies are all amazing. Go above and beyond.
July 29, 2025
Reply from Hays Travel - Syston
Thanks so much Jo! It is always a pleasure booking your holidays :) Kirsty
Hays travel shop was very welcoming
Hays travel shop was very welcoming. The young lady who booked our holiday was very friendly, helpful and efficient. I will definitely use them again and will recommend them to my friends.
July 10, 2025
Reply from Hays Travel - Syston
Thank you so much Mrs Walker, it was a pleasure booking your holiday - Nirali :)
Around excellent.
Khushali, who helped us with everything regarding our booking to Madeira, was absolutely amazing. She was helpful and knowledgeable and sorted out everything that we wanted for our anniversary holiday. We highly recommend the staff and experience at Syston Hays Travel.
July 14, 2025
Reply from Hays Travel - Syston
Thank you so much for your heartfelt review! I really appreciate the positive feedback and am so glad we got something special for you booked in :) - Khushali
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