Hays Travel - Syston Reviews 

668
TrustScore 5 out of 5

4.9

1288a Melton Road, LE7 2HD Syston, GB


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Rated 5 out of 5 stars

As usual all the staff were helpful. Nirali who took the booking was are great as ever. Going to see her soon regarding holidays in early January 2027.

Company replied

Rated 5 out of 5 stars

Have used Syston branch for many years now and always feel confident that Im going get a fabulous service. All the staff in there are really friendly and very helpful, especially Janice. She has a wea... See more

Company replied

Rated 5 out of 5 stars

Advisor was very friendly and informative. Gave lots of helpful advice and did all the admin to save us a job and feel reassured that all had been completed. Would definitely use again !

Company replied

Rated 5 out of 5 stars

Greeted with a smile and asked how can we help you. Employing a professional and knowledgeable person who made you feel comfortable and able to answer any questions we had. Kirsty was very patient wi... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 1288a Melton Road, LE7 2HD, Syston, United Kingdom

  • 01164125878

4.9

Excellent

TrustScore 5 out of 5

668 reviews

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4.9

All reviews

(668)

116,812 reviews in the last 12 months

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Rated 5 out of 5 stars

The manager (KIRSTY at Syston) dealt…

The manager (KIRSTY at Syston) dealt with us and she was very knowledgeable and was quickly able to find a suitable holiday in the Canaries which was very well priced. She suggested that we might add on some extra days which made the package even better value for money.
She was also able to speak from herr own personal experience of the hotel we booked and was able to speak very highly about it.
The staff are always friendly and helpful there. She also booked airport car parking for us at a good price and made it clear what happens next and when.
This was much easier for us than trawlibg through the internet and gwtting confused by the various options.
Well done

October 28, 2025
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Reply from Hays Travel - Syston

Thank you so much for your valuable feedback Mr Lawrence! You will have a brilliant holiday - Kirsty :)

Rated 5 out of 5 stars

Talking to a real person and knowing…

Talking to a real person and knowing they will be interested in the holiday you want!

October 30, 2025
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Reply from Hays Travel - Syston

Thank you so much for your lovely feedback! You have an amazing holiday booked - So excited for you -Kirsty

Rated 5 out of 5 stars

Kirsty is Fantastic

Kirsty has been absolutely amazing from start to finish. Her customer service has gone above and beyond nothing was ever too much trouble. Booking a group holiday is never easy but she made it easy and less stressful. Would I recommend….YES absolutely a complete star ⭐️ Thank you .

November 4, 2025
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Reply from Hays Travel - Syston

It was a absolute pleasure booking your holiday, thank you so much for your lovely feedback :) - Kirsty x

Rated 5 out of 5 stars

Winter Cruise

Well what can I say .we popped in to look at a holiday and came out with 2 cruise 26&27 The team was amazing professional, polite and courteous well done

October 26, 2025
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Reply from Hays Travel - Syston

Thankyou for your lovely comment :) - Emily

Rated 5 out of 5 stars

I had a very good experience

I had a very good experience. The staff was very helpful and dealt with all my questions very quickly.
Excellent service.

October 15, 2025
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Reply from Hays Travel - Syston

Thank you so much for your feedback it is much appreciated - Kirsty

Rated 5 out of 5 stars

Friendly

Friendly, knowledgeable staff who listened to what we wanted and came up with a holiday which included extras we hadn't thought of at a good price.

October 18, 2025
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Reply from Hays Travel - Syston

Hi Karen! - Thank you so much for your lovely feedback, I'm glad we got the perfect trip for you all sorted :) - Khushali

Rated 5 out of 5 stars

Looking forward to another cruise

Walked into Syston to collect a prescription from the chemist and returned home two hours later after booking a cruise from the shop next door. We saw the advert in the window, went in to ask for details and were recognised as a returning customer. Staff are very knowledgeable and will find out the answer if you ask a difficult question.

October 8, 2025
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Reply from Hays Travel - Syston

Thank you so much for your lovely feedback Mr Castille, it is always a pleasure seeing you both and booking your holidays - Kirsty

Rated 5 out of 5 stars

Always use Hays Travel in Syston…

Always use Hays Travel in Syston Leicester. The best team ever. They are helpful, professional, polite, friendly, nothing is too much trouble, they are a great bunch of people.

October 14, 2025
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Reply from Hays Travel - Syston

Thank you Lesley, its always a pleasure seeing you and John, thank you for booking your holiday with us again :) - Nirali

Rated 5 out of 5 stars

First time using Hayes but due to great service it won’t be the last

It was our first time using Hayes and the help we received was fantastic. Nirali spent a lot of time with us making sure we got the holiday we wanted (a bucket list item) and nothing was too much trouble. Further help was given re airport assistance, travel insurance and pre-booking seats. It all took a lot of stress out of the whole process and we will definitely use Hayes in future. Thank you

October 3, 2025
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Reply from Hays Travel - Syston

Thank you so much for your lovely feedback, it was a pleasure helping you book your bucket list holiday :) - Nirali

Rated 5 out of 5 stars

The branch was busy,but we were given…

The branch was busy,but we were given full attention and lots of information and options and we came away with what we wanted.

October 7, 2025
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Reply from Hays Travel - Syston

Thank you so much for your review - It was a pleasure booking your holiday for you. It was a busy day wasn't it :) - Kirsty

Rated 5 out of 5 stars

Hays @ Syston ~ my ‘go to’

As always ….. absolutely brilliant
I tell them what I want and they sort it out. Wouldn’t go anywhere else for their knowledge, efficiency, helpfulness and ease of booking

October 4, 2025
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Reply from Hays Travel - Syston

Thanks so much as always Val! Kirsty :)

Rated 5 out of 5 stars

Ambassador booking.

The lady who served us was fantastic,very professional and talked us through everything in real detail. Made us deffo want to book here every time.

October 3, 2025
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Reply from Hays Travel - Syston

Thank you so much for your lovely review, it was a pleasure booking your cruise :) - Nirali

Rated 5 out of 5 stars

Cheerful/helpful

Cheerful, helpful advisor. Price matched my holiday . Local to me, will deal with all our requests/ requirements nearer the holiday.

October 2, 2025
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Reply from Hays Travel - Syston

Thank you so much for your lovely feedback it is much appreciated - Janice

Rated 4 out of 5 stars

Very helpful

Very helpful

September 19, 2025
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Reply from Hays Travel - Syston

Thank you so much for your Feeback - Khushali

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