From the moment I walked into the shop I was immediately greeted with a friendly smile. The whole process was trouble free and I was able to book to a location I had requested. Excellent thankyou
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Our second Holiday Booking with Lianne at the Taunton Store - again she listened to what we were thinking - helped us find a suitable booking - she is very knowledgeable - very professional and made u... See more
Company replied
Ayesha was very good at listening to our holiday ideas and gave us a good choice of holidays. She helped us put the whole package together so it should be stress free.
Company replied
We booked our second cruise with Hayes Travel Taunton, Nadine, who was very knowledgeable and helpful. Even though it’s over a year away, we were really impressed with the information provided, the bo... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
20 Fore Street, TA1 1JA, Taunton, United Kingdom
- 01823478914
4.8
Excellent
571 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Hays Travel - Taunton
Thank you for your great review, were glad we could sort your holiday for you :)
An efficient and friendly transactionn.
We knew exactly what holiday we wanted as we had been through it on line. It was sorted and booked accurately, the only downside being the higher price, as they had added their large ,percentage for their time & printed copies of the package and boarding cards.
December 31, 2025
Reply from Hays Travel - Taunton
Thank you for you review Sandra, we will always try our best to give our customers the best price we can, we hope you have a great holiday :)
Reply from Hays Travel - Taunton
Thank you for your lovely review! We look forward to helping you again in the future
It was a good experience
It was a good experience the lady even found us a cheaper holiday
December 31, 2025
Reply from Hays Travel - Taunton
Always happy to help! Look forward to seeing you again, Adelle :)
This is not a reflection on the store…
This is not a reflection on the store but of the holiday industry driving pricing up with demand. Disappointed that half way through the booking of this break for 7 people it physically increased by 300 pounds before my eyes, I know that this due to dynamic pricing, but surely in this day and age when you are in the booking procedure you should hold the price
We have used you alot of the last few years, this however was the first time this has happened to any of our group. I feel this industry wide policy will force more people to book on line, due to holiday makers being worried about the pricing. This will be a shame as the reps in store are the experts when it comes to travel and therefore provide the best knowledge for holiday makers to get the best experience from their time away.
December 30, 2025
Great advisor.
December 19, 2025
Trying to book return flights to…
Trying to book return flights to Canada.
We knew which flights we needed( Canada friends ) were at first told outward flight did not exist but it did.
We needed to book seats as husband needs outside right aisle seat. Recommended to come back at end of week to organise this.
Returned but could not proceed as flight payments had not been made even though we had already paid in full and insured.
Evidently the payment would not go through until January!!
Enquired about who holds the money meanwhile as in business money is not left doing zero, It either earns interest or helps reduce an overdraft.
We’re not impressed. Have to wait until end of January to sort out seats.
Being in mid seventies we like to know everything is sorted.
December 9, 2025
Reply from Hays Travel - Taunton
Thank you for you review, we are sorry about the confusion and I hope that our phone conversation has cleared things up for you. We will be in contact soon :) Nadine
Reply from Hays Travel - Taunton
Thank you for the lovely review! We look forward to helping you again in the future
Reply from Hays Travel - Taunton
Thank you for the lovely review! We look forward to helping you again in the future
Reply from Hays Travel - Taunton
Thank you for your lovely review :) Nadine
Reply from Hays Travel - Taunton
Thank you for this lovely review, it was a pleasure helping you get this holiday booked :) - Abi
This is not the first time that I have…
This is not the first time that I have booked with Hays, the staff are friendly and helpful
November 22, 2025
Reply from Hays Travel - Taunton
Thank you for your lovely review I'm glad I could help get your holiday sorted :) Nadine
Staff are helpful.
November 13, 2025
Reply from Hays Travel - Taunton
Thank you for your great review :)
Reply from Hays Travel - Taunton
Thank you so much for the kind review! We look forward to helping you again in the future :)
It was what I have come to expect.
November 14, 2025
Reply from Hays Travel - Taunton
Thank you for your great review :)
Excellent service and advise
November 9, 2025
Reply from Hays Travel - Taunton
Thank you for your lovely review! We look forward to helping you again in the future
Pleasent staff
November 8, 2025
Reply from Hays Travel - Taunton
Thank you for your review. We look forward to helping you again in the future
Abi is amazing
Abi is amazing, the holiday request was dealt with enthusiasticly and after just a couple of emails she found the perfect holiday, polite, friendly, professional and within budget.
Couldnt have asked for a better experience.
November 1, 2025
Reply from Hays Travel - Taunton
Thank you so much for the lovely review. We will be sure to let Abi know and we hope to help you again in the future
Excellent customer service.
Excellent customer service.
Helped us plan and book a special trip for our 40th wedding anniversary.
October 30, 2025
Reply from Hays Travel - Taunton
Thank you so much for your kind review! We're so happy to be able to help with such a special trip
Helpful....
October 15, 2025
Reply from Hays Travel - Taunton
Thank you for your review :) Team Taunton
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.