We book our holidays through Julie every year.. She's goes above and beyond to make sure we get a great experience booking our holiday and what we want out of a holiday.. she also explained the tr... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Our experience was amazing!! Michelle was the one sorting our holidays out and she was the best! She was so insightful and such a lovely, chatty and patient person as we were there for at least 3/4 ho... See more
Company replied
We got InTouch with Julie to start our request for summer 2027. Took our destination and dates, looked into for us and came back to us with the best deals. Amazing and helpful as always.
Fantastic experience from the off, cup of coffee and friendly staff prior to our appt while we waited. Chantel went the extra mile to help us find the perfect booking for our honeymoon and was complet... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit 8c Teeside Retail Park, TS17 7BW, Teesside, United Kingdom
- 01642988757
5.0
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Hays Travel - Teesside Park
Thank you for taking the time to leave a positive review & for booking your well deserved holiday with us - Hays Travel Teesside
Jodie was great went above and beyond…
Jodie was great went above and beyond to accommodate us, very happy customer
June 25, 2026
Reply from Hays Travel - Teesside Park
Thank you so much for your kind review & for booking with us - Hays Travel Teesside
The staff at Hays travel Teesside park…
The staff at Hays travel Teesside park are excellent, friendly and very helpful, a special mention to Libby for her expertise knowledge and very professional manner. Sorted us a great holiday (again)
Really looking forward to it
June 24, 2026
Reply from Hays Travel - Teesside Park
Thank you so much for your kind review & for booking with us - Hays Travel Teesside
Great service …
Regular user.Courtney very good as always. Got the holiday i wanted. Great service.
June 24, 2026
Reply from Hays Travel - Teesside Park
Thank you so much for your kind review & for booking with us - Hays Travel Teesside
The open greeting on arriving with how…
The open greeting on arriving with how can l help you. Totally focused in explaining each step of searching for my flight providing alternatives to ensure direct flight. Finding a very suitable fight for me at good prices. Then started booking my hotel accommodation with an eye for detail for offers. A polite and thankful provision of coffee and an enthusiasm throughout the whole experience. Thank you Chanel for all your work.
June 24, 2026
Reply from Hays Travel - Teesside Park
Thank you so much for your kind review & for booking with us - Hays Travel Teesside
Very helpful travel agent
Very helpful travel agent who went through all the options of our cruise and explained the costs associated with cabin type and location. Even the manager gave her reviews of the cruise line we were thinking of using
June 6, 2026
Reply from Hays Travel - Teesside Park
Thank you so much for your kind review & for booking with us - Hays Travel Teesside
Fantastic people work for hays always…
Fantastic people work for hays always have smile on they faces very helpful
June 22, 2026
Reply from Hays Travel - Teesside Park
Thank you so much for your kind review & for booking with us - Hays Travel Teesside
The young lady we seen yesterday was…
The young lady we seen yesterday was called Ava and she was very efficient and very helpful. She is an amazing young lady and a credit to Hays Travel at Teesside Park branch.
June 22, 2026
Reply from Hays Travel - Teesside Park
Thank you so much for your kind words for Ava & for booking with us once again, we really do appreciate it and always lovely to see you in store - Hays Travel Teesside
Excellent service from Ava
June 20, 2026
Reply from Hays Travel - Teesside Park
Thank you so much for your kind review & for booking with us - Hays Travel Teesside
Reply from Hays Travel - Teesside Park
Thank you so much for your kind review & for booking with us - Hays Travel Teesside
Called in on the off chance to get some…
Called in on the off chance to get some possible details for a girls holiday. Walked out fully booked with all of my many must-haves met and at a price point that six women are happy with. This was fully thanks to Tracey. She was so friendly and knowledgable. It was made so easy for me and I wasn’t in the shop for ages either which was a bonus. Thank you Tracey!
June 19, 2026
Reply from Hays Travel - Teesside Park
Thank you so much for your kind review & for booking with us - Hays Travel Teesside
Emma was very helpful and patient with…
Emma was very helpful and patient with both the bookings I made
June 18, 2026
Reply from Hays Travel - Teesside Park
Thank you so much for your kind review & for booking with us - Hays Travel Teesside
Reply from Hays Travel - Teesside Park
Thank you so much for your kind review & for booking with us - Hays Travel Teesside
Didn’t feel rushed agent very helpful… sorry can’t remember her name
Didn’t feel rushed agent very helpful sorry can’t
June 18, 2026
Reply from Hays Travel - Teesside Park
Thank you so much for your kind review & for booking with us - Hays Travel Teesside
Connor was very professional and went…
Connor was very professional and went through a number of options before we chose the perfect holiday to suit all the family.
June 10, 2026
Reply from Hays Travel - Teesside Park
Thank you so much for your kind review & for booking with us - Hays Travel Teesside
Staff were patient and understanding…
Staff were patient and understanding with what we wanted. Went through everything carefully and booked our flights
June 10, 2026
Reply from Hays Travel - Teesside Park
Thank you so much for your kind review & for booking with us - Hays Travel Teesside
Libby was fab as usual
Libby was fab as usual. Wouldn’t go anywhere else or to anyone else!
June 17, 2026
Reply from Hays Travel - Teesside Park
Thank you so much for your kind review & for booking with us - Hays Travel Teesside
Jodie at teesside park store was so…
Jodie at teesside park store was so helpful and understanding made us feel at ease sorted everyting out special assistance etc as i am reg disabled we have always booked through hays but had some probs this year as it was the 1st time with tui instead of jet 2 again thanks jodie and hays
June 17, 2026
Reply from Hays Travel - Teesside Park
Thank you so much for your kind review & for booking with us - Hays Travel Teesside
Seen straight away
Seen straight away, Lauren was very friendly and helpful, she looked for the best deal for our cruise, very informative
June 10, 2026
Reply from Hays Travel - Teesside Park
Thank you so much for your kind review & for booking with us - Hays Travel Teesside
Libby at Teesside Park Hays Travel
Libby at Teesside Park Hays Travel is marvellous, knowledgeable , friendly and cheerful she makes booking a holiday a pleasure
June 9, 2026
Reply from Hays Travel - Teesside Park
Thank you so much for your lovely words for Libby & for booking your well deserved holiday with us - Hays Travel Teesside
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.