We book our holidays through Julie every year.. She's goes above and beyond to make sure we get a great experience booking our holiday and what we want out of a holiday.. she also explained the tr... See more
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Our experience was amazing!! Michelle was the one sorting our holidays out and she was the best! She was so insightful and such a lovely, chatty and patient person as we were there for at least 3/4 ho... See more
Company replied
We got InTouch with Julie to start our request for summer 2027. Took our destination and dates, looked into for us and came back to us with the best deals. Amazing and helpful as always.
Fantastic experience from the off, cup of coffee and friendly staff prior to our appt while we waited. Chantel went the extra mile to help us find the perfect booking for our honeymoon and was complet... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit 8c Teeside Retail Park, TS17 7BW, Teesside, United Kingdom
- 01642988757
5.0
Excellent
3K reviews
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Always excellent service
Excellent service from Eleanor at Hays travel at Teesside Park.
Always so helpful & friendly & knowledgeable, goes the extra mile.
June 29, 2026
Reply from Hays Travel - Teesside Park
Thank you so very much for your kind words & for booking with us, We really do appreciate it - Hays Travel Teesside
Reply from Hays Travel - Teesside Park
Thank you so very much for your kind words & for booking with us, We really do appreciate it - Hays Travel Teesside
Fantastic customer experience advice on family…
Visited Hays for advice on family holiday. Welcomed on arrival by Courtney who was amazing in finding the perfect holiday type and completing our booking within 20 minutes. I was really impressed with Courtney’s customer service and extensive knowledge. Looking forward to our holiday. Thank you Courtney
June 28, 2026
Reply from Hays Travel - Teesside Park
Jean linacre ,
Thank you for taking the time to leave such a wonderful review. We are so pleased to hear about your positive experience and that we could help you find the perfect holiday. We hope you have a fantastic trip!
Kind Regards
Hays Travel
Jodie was excellent as always we've…
Jodie was excellent as always we've been going to jodie for over 20 years and she always goes above and beyond
July 1, 2026
Reply from Hays Travel - Teesside Park
Thank you so very much for your kind words & for booking with us, We really do appreciate it - Hays Travel Teesside
As soon as we walked in the shop the…
As soon as we walked in the shop the girl Courtney welcomed us and remembered booking our holiday last year. She even remembered what our preferences were with the type of holiday. Really nice and efficient visit to this shop 👍
June 29, 2026
Reply from Hays Travel - Teesside Park
Ian,
Thank you so much for your wonderful feedback! We are so pleased to hear that your visit was so positive and that you had such a great experience with us. We appreciate your kind words.
Kind Regards
Hays Travel
I went in to the Teeside park branch…
I went in to the Teeside park branch and was greeted by a lovley young girl who couldn’t do enough her name was Elanor I walked away booking a lovley holiday .
June 23, 2026
Reply from Hays Travel - Teesside Park
Thank you so very much for your kind words & for booking with us, We really do appreciate it - Hays Travel Teesside
Amazing service as always from…
Amazing service as always from Chantelle Hughes she goes above and beyond to make our holiday perfect. Thanks again
June 23, 2026
Reply from Hays Travel - Teesside Park
Thank you so very much for your kind words & for booking with us, We really do appreciate it - Hays Travel Teesside
I needed a voucher and was able to…
I needed a voucher and was able to purchase one easily but I had a lovely chat with Ellie a member of staff at the same time. She remembered we had had a holiday to Canada booked so asked how it went. Lovely customer service
June 30, 2026
Reply from Hays Travel - Teesside Park
Thank you so very much for your kind words & for booking with us, We really do appreciate it - Hays Travel Teesside
The young girl Ava was outstanding she…
The young girl Ava was outstanding she was so patient with us & nothing was too much trouble for her after a extremely long time she finally got us a holiday which suited our needs five stars for the young girl
June 28, 2026
Reply from Hays Travel - Teesside Park
Glynis langstaff,
We are so happy to hear we made your holiday booking experience a positive one. We appreciate your kind words and are always here to help!
Kind Regards
Hays Travel
Julie went out of her way to find us a…
Julie went out of her way to find us a great deal for the holiday we were looking for , went back to Teesside park as we booked last year with you and thoroughly enjoyed it
June 27, 2026
Reply from Hays Travel - Teesside Park
Alan Beresford,
We are so pleased to hear we found a great deal for your holiday and that you thoroughly enjoyed your previous booking with us. We appreciate your kind words!
Kind Regards
Hays Travel
Tracy started the process
Tracy started the process, answering my questions promptly, via email .
Then had really helpful, knowledgeable staff finalise our booking and requirements in store.
June 28, 2026
Reply from Hays Travel - Teesside Park
Barry Jeffrey,
Thank you for your kind words! We are so pleased that our team was able to assist you efficiently both online and in-store, ensuring a smooth booking process for your requirements.
Kind Regards
Hays Travel
Staff member was lovely
The member of staff Sarah was lovely, went over to her and she had the friendliest and nicest vibe about her. She was quick and throughout she explained things and double checked everything was right
June 28, 2026
Reply from Hays Travel - Teesside Park
Customer,
We are so pleased to hear that you had such a positive experience with a member of our team. We always strive to provide excellent service and ensure everything is just right for our customers.
Kind Regards
Hays Travel
Friendly
Friendly, open staff , helpful to us as we are inexperienced travellers.
Tried to get us the best deal, lovely
June 16, 2026
Reply from Hays Travel - Teesside Park
Charlotte ,
Thank you for your kind words! I'm so pleased we could help you find a great deal and make your travel planning easier.
Kind Regards
Hays Travel
Gran Canaries
We arrived in the shop undecided as to where we wanted to go. After much researching we eventually confirmed the destination
No pressure was put on us at any time to get to there.
June 27, 2026
Reply from Hays Travel - Teesside Park
Rabster,
We're so glad we could help you find the perfect destination without any pressure. Thank you for sharing your positive experience with us!
Kind Regards
Libby and Team
Excellent very helpful and polite 5…
Excellent very helpful and polite 5 star all the way
June 27, 2026
Reply from Hays Travel - Teesside Park
Mark,
We truly appreciate your kind words! We are delighted you had a positive experience.
Kind Regards
Libby and Team
We were greeted with a smile and…
We were greeted with a smile and remembered from booking previous holidays from the holiday shop agent. We wouldn't go anywhere else due to the service we always get. First class service.
June 26, 2026
Reply from Hays Travel - Teesside Park
Mr Bowes,
We are so pleased to hear you always receive first-class service from our team. Thank you for your continued loyalty!
Kind Regards
Libby and team
Friendly and Thorouh
June 19, 2026
Reply from Hays Travel - Teesside Park
Thanks for booking with us again David and we hope you have a great time :-)
Connor was very obliging
Connor was very obliging, explained everything i needed to know and booked me a 2 week cruise with marella
June 26, 2026
Reply from Hays Travel - Teesside Park
Thank you so much for your lovely comments for Connor & booking your well deserved holiday with us - Hays Travel Teesside
Reply from Hays Travel - Teesside Park
Thank you so very much for your kind words & for booking with us, We really do appreciate it - Hays Travel Teesside
We always book with Hays staff pleasant…
We always book with Hays staff pleasant and helpful some even remember us very professional
June 25, 2026
Reply from Hays Travel - Teesside Park
Thank you very much for your kind words & for booking your well deserved holiday with us - Hays Travel Teesside
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