Hays Travel - Teignmouth Reviews 

528
TrustScore 5 out of 5

4.9

5A Wellington Street, TQ14 8HH Teignmouth, GB


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Rated 5 out of 5 stars

Graham arranged a 14 day Alaska trip for us. It involved using Avios points to get us to the US, overnight stays and connecting flights on the outbound and inbound journeys, as well as linking up with... See more

Company replied

Rated 5 out of 5 stars

As usual we were given information about the area we were considering. Which helped immensely. We have been using Hays Travel since moving to South Devon, 9 years ago

Company replied

Rated 5 out of 5 stars

Caitlin was great from talking on the phone to then us popping in and discussing our holiday more detailed and then booking she was so helpful

Rated 5 out of 5 stars

Caitlyn was very professional and matched the holiday to our needs.She took time to ascertain our requirements and matched everything back.I will certainly come back and see her again and recommend bo... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 5A Wellington Street, TQ14 8HH, Teignmouth, United Kingdom

  • 01626 770385

4.9

Excellent

TrustScore 5 out of 5

528 reviews

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4.9

All reviews

(528)

117,250 reviews in the last 12 months

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Rated 5 out of 5 stars

All the assistants were very cheerful…

All the assistants were very cheerful and helpful. I went in three times for help with different things, and each time I was met with the same welcome and willingness to go the extra mile to help me.

February 25, 2025
Hays Travel - Teignmouth logo

Reply from Hays Travel - Teignmouth

Thank you so much for your positive feedback, we really do appreciate it. I'm pleased I could be of assistance with your booking and we look forward to welcoming you back in store soon. We hope you have a fantastic holiday :) Many Thanks Hollie

Rated 5 out of 5 stars

Helpful and efficient.

February 13, 2025
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Reply from Hays Travel - Teignmouth

Many thanks for your kind comments and it was lovely to meet you.
I am sure that you will have a lovely holiday,but we look forward to administering all other parts of your holiday before you travel.

Kind Regards
Graham and all the team at Hays.

Rated 5 out of 5 stars

Graham was amazing

Graham was amazing , so helpful well done Teignmouth Office, Thankyou for booking our holiday

February 15, 2025
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Reply from Hays Travel - Teignmouth

Many thanks for your kind comments and it was a pleasure to assist you both in store.
I am sure that you will have a lovely holiday at what is a good month to travel with warm weather and not too crowded.
If you have any questions at this stage then please do not hesitate to pop in and see me or just pick up the phone and give us a call.
Look forward to seeing you again very soon.

Kind Regards
Graham.

Rated 5 out of 5 stars

Teignmouth Branch Manager Maria was…

Teignmouth Branch Manager Maria was excellent. Great atmosphere in the Branch between colleagues and customers and made to feel extremely comfortable and valued. Excellent Customer service.

February 12, 2025
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Reply from Hays Travel - Teignmouth

Thank you so much for your kind feedback! It was a pleasure booking your family holiday and if there is anything else you need just let us know! Kind regards, Maria

Rated 5 out of 5 stars

Maria was fantastic and gave us really…

Maria was fantastic and gave us really good information about destinations we were looking at with regard to weather and resorts which made it easy to book our holiday

February 9, 2025
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Reply from Hays Travel - Teignmouth

Hi Debbie, Thank you so much for your great feedback! We really appreciate it and if there is anything else we can do for you just let me know. Kind regards, Maria

Rated 5 out of 5 stars

Graham at the Teignmouth branch…

Graham at the Teignmouth branch researched our criteria and found the location/accommodation with ease and stress free. He sourced insurance and parking. Graham is professional, respectful, knowledgeable, patient and has a very good sense of humour. A simple way of arranging our holiday.
Graham is a credit to the company.

January 30, 2025
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Reply from Hays Travel - Teignmouth

Many thanks for your kind comments and it was lovely to meet you.Rest assured I will look after the finer points before you travel,but if you have any questions at this stage then please do not hesitate to either pop in and see me or give me a call.

Kind Regards
Graham.

Rated 5 out of 5 stars

Lauren listened to the requirements…

Lauren listened to the requirements given and came up with two potential holidays to choose from. We chose from that selection and booked the next day.

February 9, 2025
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Reply from Hays Travel - Teignmouth

Hi,
Thank you so much for your lovely review, I really do appreciate it! It was an absolute pleasure to assist you in booking this holiday, and please know we are always here if you need any further assistance. I have no doubt you are going to have a lovely time!
Kindest Regards,
Lauren

Rated 5 out of 5 stars

Super friendly and helpful team (as…

Super friendly and helpful team (as always!)

Fairly last min booking for March this year, Maria was patient and helpful discussing the various options of resorts and helping to find the best holiday fit for us.

February 2, 2025
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Reply from Hays Travel - Teignmouth

Thank you so much Amy for your lovely feedback...if there is anything else we can do for you just let us now, Kind regards Maria :)

Rated 5 out of 5 stars

Hayes, Teignmouth is just outstanding!

Hayes Teignmouth is just outstanding!
I have a special birthday coming up this year and went for some holiday advice on a special trip. We’ve ended up with an 18 day holiday to Vietnam.
Maria the manager was so informative and experienced and just sold us on what we hope will be an amazing experience.
Thank you Maria and team 🤩

January 18, 2025
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Reply from Hays Travel - Teignmouth

Thanks so so much for your kind feedback Debbie, It was an absolute pleasure putting your trip to Vietnam together! I think this trip will be amazing! If there is anything else we can do for you just let me know. Kind regards, Maria ;)

Rated 5 out of 5 stars

I feel the staff are so friendly &…

I feel the staff are so friendly & helpful.Lorna was v patient.
Also they are thorough & professional.

January 30, 2025
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Reply from Hays Travel - Teignmouth

Hi,
Thank you so much for your lovely review. It was an absolute pleasure to assist you in getting your holiday booked, and I have no doubt that you will have an amazing time!
Kindest Regards,
Lauren :)

Rated 5 out of 5 stars

Excellent service from Maria she sorted…

Excellent service from Maria she sorted our holiday and wedding package very professionally and we will definitely use her again

January 30, 2025
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Reply from Hays Travel - Teignmouth

Thank you so much Andrew for your kind review. It was a pleasure helping put your perfect day together for you! I am sure it will be amazing...anything else we can do just let us know. kind regards, Maria

Rated 5 out of 5 stars

Went to book a holiday to Portugal in…

Went to book a holiday to Portugal in March . Everything done for us including assisted passenger help and car parking. Thank you Marie.

January 29, 2025
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Reply from Hays Travel - Teignmouth

Many Thanks for your positive feedback. It was a pleasure assisting you with your booking and we look forward to welcoming you back in store in the near future. Kind Regards, Maria :)

Rated 5 out of 5 stars

Choice of holiday totally sold out?

Despite my holiday choice seemingly totally booked the customer service was excellent and after much searching they came up with the holiday I had asked for.

January 12, 2025
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Reply from Hays Travel - Teignmouth

Many thanks for your kind review!
It was a pleasure to assist you and we look forward to hopefully seeing you again soon.
Kindest Regards,
Hays Travel Teignmouth

Rated 5 out of 5 stars

helpful friendly staff

January 9, 2025
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Reply from Hays Travel - Teignmouth

Thank you for you feedback, I am sure you are going to have a lovely trip! Kind regards Maria

Rated 5 out of 5 stars

Hollie was an absolute star

Hollie was an absolute star. Our complete holiday package was put together taking the stress and worry including the extras that come with a holiday.
Very professional, warm and friendly. Made the experience a pleasure

January 8, 2025
Hays Travel - Teignmouth logo

Reply from Hays Travel - Teignmouth

Thank you for your positive feedback, I really do appreciate it. It was lovely meeting you both and discussing your upcoming holiday arrangements. It was a pleasure assisting you with your enquiry/holiday booking & I look forward to seeing you in store again, in due course. Have a lovely holiday and please do pop in on your return to let me know how you got on :) Many Thanks, Hollie

Rated 5 out of 5 stars

Wonderful and very helpful

The team and especially Maria were very helpful and patient with us when booking our dream holiday to the Maldives.
She also advised on insurance, airport lounges and travel with lots of knowledge and skills.

January 5, 2025
Hays Travel - Teignmouth logo

Reply from Hays Travel - Teignmouth

Thank you so much for your kind feedback! It was an absolute pleasure helping you book your dream trip! Kind regards Maria

Rated 5 out of 5 stars

Initial Holiday Enquiry and Subsequent Booking

The Customer Service I experienced was very good.

December 31, 2024
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Reply from Hays Travel - Teignmouth

Many thanks for your kind comments and it was lovely to see you again.
I am sure that you will have a wonderful holiday, and don't forget that I am here if you have any questions at this stage.
Look forward to seeing you again soon.

Kind Regards
Graham.

Rated 5 out of 5 stars

Exceptual service

Maria was excellent She went above and beyond in trying to meet all our requests

January 3, 2025
Hays Travel - Teignmouth logo

Reply from Hays Travel - Teignmouth

Thank you so much for your lovely feedback. Anything else we can do just let us know! Kind regards, Maria

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