Graham arranged a 14 day Alaska trip for us. It involved using Avios points to get us to the US, overnight stays and connecting flights on the outbound and inbound journeys, as well as linking up with... See more
Company replied
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Graham arranged a 14 day Alaska trip for us. It involved using Avios points to get us to the US, overnight stays and connecting flights on the outbound and inbound journeys, as well as linking up with... See more
Company replied
As usual we were given information about the area we were considering. Which helped immensely. We have been using Hays Travel since moving to South Devon, 9 years ago
Company replied
Caitlin was great from talking on the phone to then us popping in and discussing our holiday more detailed and then booking she was so helpful
Caitlyn was very professional and matched the holiday to our needs.She took time to ascertain our requirements and matched everything back.I will certainly come back and see her again and recommend bo... See more
Company replied
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
5A Wellington Street, TQ14 8HH, Teignmouth, United Kingdom
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All the assistants were very cheerful and helpful. I went in three times for help with different things, and each time I was met with the same welcome and willingness to go the extra mile to help me.

Reply from Hays Travel - Teignmouth
Graham was amazing , so helpful well done Teignmouth Office, Thankyou for booking our holiday

Reply from Hays Travel - Teignmouth
Teignmouth Branch Manager Maria was excellent. Great atmosphere in the Branch between colleagues and customers and made to feel extremely comfortable and valued. Excellent Customer service.

Reply from Hays Travel - Teignmouth
Maria was fantastic and gave us really good information about destinations we were looking at with regard to weather and resorts which made it easy to book our holiday

Reply from Hays Travel - Teignmouth
Graham at the Teignmouth branch researched our criteria and found the location/accommodation with ease and stress free. He sourced insurance and parking. Graham is professional, respectful, knowledgeable, patient and has a very good sense of humour. A simple way of arranging our holiday.
Graham is a credit to the company.

Reply from Hays Travel - Teignmouth
Lauren listened to the requirements given and came up with two potential holidays to choose from. We chose from that selection and booked the next day.

Reply from Hays Travel - Teignmouth
Super friendly and helpful team (as always!)
Fairly last min booking for March this year, Maria was patient and helpful discussing the various options of resorts and helping to find the best holiday fit for us.

Reply from Hays Travel - Teignmouth
Hayes Teignmouth is just outstanding!
I have a special birthday coming up this year and went for some holiday advice on a special trip. We’ve ended up with an 18 day holiday to Vietnam.
Maria the manager was so informative and experienced and just sold us on what we hope will be an amazing experience.
Thank you Maria and team 🤩

Reply from Hays Travel - Teignmouth
I feel the staff are so friendly & helpful.Lorna was v patient.
Also they are thorough & professional.

Reply from Hays Travel - Teignmouth
Excellent service from Maria she sorted our holiday and wedding package very professionally and we will definitely use her again

Reply from Hays Travel - Teignmouth
Went to book a holiday to Portugal in March . Everything done for us including assisted passenger help and car parking. Thank you Marie.

Reply from Hays Travel - Teignmouth
Despite my holiday choice seemingly totally booked the customer service was excellent and after much searching they came up with the holiday I had asked for.

Reply from Hays Travel - Teignmouth
Hollie was an absolute star. Our complete holiday package was put together taking the stress and worry including the extras that come with a holiday.
Very professional, warm and friendly. Made the experience a pleasure

Reply from Hays Travel - Teignmouth
The team and especially Maria were very helpful and patient with us when booking our dream holiday to the Maldives.
She also advised on insurance, airport lounges and travel with lots of knowledge and skills.

Reply from Hays Travel - Teignmouth
The Customer Service I experienced was very good.

Reply from Hays Travel - Teignmouth
Maria was excellent She went above and beyond in trying to meet all our requests

Reply from Hays Travel - Teignmouth
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