Hays Travel - Teignmouth Reviews 

506
TrustScore 5 out of 5

4.9

5A Wellington Street, TQ14 8HH Teignmouth, GB


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Rated 5 out of 5 stars

After calling into the local Newton Abbot branch, Rhianna took my details and helped me register for the cruise that I was interested in. From start to finish in the booking of the cruise, she has p... See more

Company replied

Rated 5 out of 5 stars

Another cruise booked with the valuable assistance of Caitlyn at Hays. Always friendly and very efficient and she knows what we like when booking a cruise. A real asset to the company.

Company replied

Rated 5 out of 5 stars

They were very efficient and clear in what they said. Paperwork was given to me with all the relevant information etc. Hannah was very helpful, pleasant and thorough. Would recommend Hays Travel... See more

Company replied

Rated 5 out of 5 stars

The usual first class service from the Hays Team at the Teignmouth branch, everyone is very knowledgeable and offer great assistance, special thanks to Graham for his help and time, totally meets our... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 5A Wellington Street, TQ14 8HH, Teignmouth, United Kingdom

  • 01626 770385

4.9

Excellent

TrustScore 5 out of 5

506 reviews

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4.9

All reviews

(506)

120,686 reviews in the last 12 months

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Rated 5 out of 5 stars

Another cruise booked with the valuable…

Another cruise booked with the valuable assistance of Caitlyn at Hays. Always friendly and very efficient and she knows what we like when booking a cruise.
A real asset to the company.

July 11, 2026
Hays Travel - Teignmouth logo

Reply from Hays Travel - Teignmouth

Many thanks again and always a pleasure to assist you both here in the branch.I am sure that you will have a wonderful cruise,but any questions at this stage,then please pop in again.

Kind Regards
Caitlyn
Hays Travel

Rated 5 out of 5 stars

Booked several times this year .

Booked several times this year .
Staff always friendly helpful and efficient

June 27, 2026
Hays Travel - Teignmouth logo

Reply from Hays Travel - Teignmouth

Thank you for your kind feedback, its always lovely seeing you in branch! - Rhianna

Rated 5 out of 5 stars

Very helpful

Rhianna who dealt with our booking was very informative and helpful she sorted everything for us including attraction tickets car parking and travel insurance.
Very impressed with the whole experience

July 10, 2026
Hays Travel - Teignmouth logo

Reply from Hays Travel - Teignmouth

Thank you for your lovely feedback! It was a pleasure arranging your holiday and I'm sure you will have an amazing time - Rhianna :)

Rated 5 out of 5 stars

Were very friendly and professional

They were very friendly and professional. Very knowlegeable and reliable and good value for money.

July 8, 2026
Hays Travel - Teignmouth logo

Reply from Hays Travel - Teignmouth

Thank you for your feedback! We are so pleased to hear that you found our team friendly, professional, and knowledgeable. We always strive to provide excellent value. We hope to see you again in the future"

Kind Regards
Hays Travel Teignmouth

Rated 5 out of 5 stars

Thank you Rhianna

After calling into the local Newton Abbot branch, Rhianna took my details and helped me register for the cruise that I was interested in. From start to finish in the booking of the cruise, she has provided first class customer service and I wouldn’t hesitate to inquire and book through her again.
Thanks very much Rhianna

July 3, 2026
Hays Travel - Teignmouth logo

Reply from Hays Travel - Teignmouth

Thank you for your kind words! It was a pleasure to meet you and help you with your cruise holiday! We hope you have a lovely time but we will see you before then :)

Any questions, please let us know :)

Hays Travel Teignmouth

Rated 5 out of 5 stars

Caitlyn was exceptional in all aspects…

Caitlyn was exceptional in all aspects of our booking experience. She tried really hard to get everything we asked for!! Brilliant Job!!

July 3, 2026
Hays Travel - Teignmouth logo

Reply from Hays Travel - Teignmouth

Many thanks for your kind review! I am so pleased we managed to get this sorted for you & we hope to see you again for future trips :) Kind regards,
Caitlyn

Rated 5 out of 5 stars

Great friendly service

Great friendly service. It’s nice to have someone else sorting things out and to answer any questions.

May 30, 2026
Hays Travel - Teignmouth logo

Reply from Hays Travel - Teignmouth

Thank you for your kind words! We hope you have a lovely holiday and if you have any questions, please don't hesitate to contact us! :)

Kind regards,
Hays Travel Teignmouth

Rated 5 out of 5 stars

Rhianna was very helpful at teignmouth …

Rhianna was very helpful at teignmouth travel & found us a great cruise with a great price ! Will definitely book with hayes again in the future !

July 2, 2026
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Reply from Hays Travel - Teignmouth

Thank you so much for the lovely feedback, it was a pleasure arranging your cruise and stay! - Rhianna

Rated 5 out of 5 stars

Very efficient Travel Company.

They were very efficient and clear in what they said.
Paperwork was given to me with all the relevant
information etc.
Hannah was very helpful, pleasant and thorough.
Would recommend Hays Travel to anyone wanting
to book a holiday.

June 30, 2026
Hays Travel - Teignmouth logo

Reply from Hays Travel - Teignmouth

Many thanks for your kind comments and it was lovely to meet you in the branch.
I am sure that you will have a wonderful trip, and I will no doubt see you again before you travel with your final documents.
If you have any questions at this point then please do pop in and see me again.

Kind Regards
Hannah

Rated 5 out of 5 stars

Welcoming office

Welcoming office, Caitlyn was really helpful with our request to holiday in Vienna.

June 27, 2026
Hays Travel - Teignmouth logo

Reply from Hays Travel - Teignmouth

Many thanks for your kind comments and it was lovely to meet and assist you on the day.
I am sure that you will have a wonderful trip and I look forward to seeing you again before you travel.

Kind Regards
Caitlyn.

Rated 5 out of 5 stars

Graham was very kind and helpful

Graham was very kind and helpful, I can't thank him enough for completely organising every detail of my holiday.

June 27, 2026
Hays Travel - Teignmouth logo

Reply from Hays Travel - Teignmouth

Many thanks for your kind comments and it was lovely to see you again.
I am sure that you will have a lovely holiday,but if you have any questions then please pop in again.
However I will keep in touch prior to your holiday.

Kind Regards
Graham.

Rated 5 out of 5 stars

Great service

Kaitlyn and Hannah at the Teignmouth office are always so knowledgeable, professional and thorough.

June 23, 2026
Hays Travel - Teignmouth logo

Reply from Hays Travel - Teignmouth

Thank you for your kind words! It was a pleasure to be able to help you with your holiday plans and we hope you have a lovely time! :)

Rated 5 out of 5 stars

Your staff member Catlin always deals…

Your staff member Catlin always deals with our holiday bookings.She is so super efficient and a pleasure to visit,Lovely young lady.

June 23, 2026
Hays Travel - Teignmouth logo

Reply from Hays Travel - Teignmouth

Thank you for your lovely review! We are happy Caitlyn always provides such efficient and pleasant service. Thank you for your kind words!

Kind Regards
Hays Travel Teignmouth

Rated 5 out of 5 stars

Graham was excellent

Graham was excellent, very patient and helpful in finding a holiday for my friend and myself. Very pleased with the end result. Extras also sorted eg airport parking etc.

June 18, 2026
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Reply from Hays Travel - Teignmouth

Many thanks for your lovely comments and it was a pleasure to assist you both again.I am sure that you will have a lovely holiday and visit some beautiful locations too.If you have any questions at this stage then please do not hesitate to pop in and see us.

Kind Regards
Graham

Rated 5 out of 5 stars

Great Experience

The usual first class service from the Hays Team at the Teignmouth branch, everyone is very knowledgeable and offer great assistance, special thanks to Graham for his help and time, totally meets our expectations now just need to wait until the cruise. Thank you.

June 14, 2026
Hays Travel - Teignmouth logo

Reply from Hays Travel - Teignmouth

Many thanks for your kind comments and it is always a pleasure to assist you with your cruises. If you have any questions then do please give me a call at any time.I am sure that you will have some great voyages and visit some stunning locations making me very envious !!
Speak again soon.

Kind Regards
Graham
Hays Travel

Rated 5 out of 5 stars

Very efficient

Very efficient, we could have not done it ourselves. Thank you.

June 7, 2026
Hays Travel - Teignmouth logo

Reply from Hays Travel - Teignmouth

Many thanks for your kind comments and it was a pleasure to assist you again.I am sure that you will have a wonderful holiday and I look forward to seeing you again the branch before you travel.

Kind Regards
Rhianna
Hays Travel,Teignmouth.

Rated 5 out of 5 stars

Booking our usual trip for November and…

Booking our usual trip for November and Hayley in Teignmouth was most helpful to ensure the right accommodation booked as Tui online info doesn’t quite match the accommodations own website.

May 22, 2026
Hays Travel - Teignmouth logo

Reply from Hays Travel - Teignmouth

Thank you for your kind words! It was a pleasure to be able to help you find the right accommodation in the hotel and I hope you have a a lovely time!

-Hannah :)

Rated 5 out of 5 stars

Our requirements were met

Our requirements were met, lots of useful information and tips for the trip.
Caitlin was charming, extremely helpful & polite.
Pleased with the service and the offer to call in or contact with any future queries we may have.
Can certainly recommend this branch and its staff.

May 20, 2026
Hays Travel - Teignmouth logo

Reply from Hays Travel - Teignmouth

Thank you for your kind words! It was lovely meeting you and getting your cruise all booked!

Kind regards,
Caitlyn

Rated 4 out of 5 stars

Sorted the holiday very quickly…

Sorted the holiday very quickly explained everything .very professional friendly

May 17, 2026
Hays Travel - Teignmouth logo

Reply from Hays Travel - Teignmouth

We're so glad we could assist you efficiently with your holiday plans. Thank you for your kind words!

Kind Regards
Hannah.

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