Graham arranged a 14 day Alaska trip for us. It involved using Avios points to get us to the US, overnight stays and connecting flights on the outbound and inbound journeys, as well as linking up with... See more
Company replied
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Graham arranged a 14 day Alaska trip for us. It involved using Avios points to get us to the US, overnight stays and connecting flights on the outbound and inbound journeys, as well as linking up with... See more
Company replied
Caitlyn was very professional and matched the holiday to our needs.She took time to ascertain our requirements and matched everything back.I will certainly come back and see her again and recommend bo... See more
Company replied
Caitlin made our booking experience amazing. She demonstrates excitement, knowledge and a massive sense of enthusiasm both for travel and her customers. It was an absolute pleasure to enjoy such excep... See more
Company replied
After calling into the local Newton Abbot branch, Rhianna took my details and helped me register for the cruise that I was interested in. From start to finish in the booking of the cruise, she has p... See more
Company replied
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
5A Wellington Street, TQ14 8HH, Teignmouth, United Kingdom
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Listened to my request and delivered good outcome. Friendly and professional

Reply from Hays Travel - Teignmouth
Maria has excellent customer service skills & was extremely helpful in booking my holiday and she has offered to help me with the App & booking meals etc as I am not the most techno friendly !

Reply from Hays Travel - Teignmouth
Rhianna was so knowledgeable and kept me informed as to the availability of the holiday I was interested in. She had already booked me an earlier holiday with a friend but understood how I felt trying a holiday solo.

Reply from Hays Travel - Teignmouth
Brilliant experience, Rhi managed to cater for our long list of needs

Reply from Hays Travel - Teignmouth
Graham assisted us perfectly throughout our requests in finding our perfect holiday

Reply from Hays Travel - Teignmouth
We dealt with Caitlyn she went through everything and made it a easy experience and sorted it all for us she’s a star🌟

Reply from Hays Travel - Teignmouth
Thank you Maria for finding us our dream holiday and answering our many questions!

Reply from Hays Travel - Teignmouth
Hannah was very professional and helpful with our booking. This is the first time we have dealt with Hays Travel, we will definitely use them again.

Reply from Hays Travel - Teignmouth
Rihanna is very knowledgeable ,helpful and efficient. Advised us on several aspects of holiday booking. Made our experience seamless! Thank you.

Reply from Hays Travel - Teignmouth
Hannah has been absolutely excellent , her service has been outstanding with nothing been to much trouble 👍👍

Reply from Hays Travel - Teignmouth
Very thorough in sorting our options out. Very friendly and no hurry.

Reply from Hays Travel - Teignmouth
Their customer skills are exemplary! Polite, pleasant manner, the knowledge they have is staggering! A pleasure to be treated with civility and patience! No longer stressful having to plan a holiday, everything is dealt with by Hays Travel I would never go anywhere else!

Reply from Hays Travel - Teignmouth
Great experience. Booked a long weekend away. Everything we wanted booked and cheaper than on line. Lovely people. One of the best travel agents always have good service

Reply from Hays Travel - Teignmouth
We saw an ad in there Teingmouth shop window, made contact and booked. Our second time of useing Hays and each time very pleasent staff.

Reply from Hays Travel - Teignmouth
We found the Teignmouth branch very welcoming & helpful.Hanna & Rhianna gave us a lot of time with our enquiries which helped us make a decision to book a much thought about cruise .would recommend to others .

Reply from Hays Travel - Teignmouth
As usual everything was done to make my holiday stress free and it was very much appreciated

Reply from Hays Travel - Teignmouth
Nothin was too much trouble, Caitlyn took her time and got us exactly what we wanted.
Mr and Mrs V T Hancox cus

Reply from Hays Travel - Teignmouth
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