Hays Travel - Teignmouth Reviews 

526
TrustScore 5 out of 5

4.9

5A Wellington Street, TQ14 8HH Teignmouth, GB


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Rated 5 out of 5 stars

Graham arranged a 14 day Alaska trip for us. It involved using Avios points to get us to the US, overnight stays and connecting flights on the outbound and inbound journeys, as well as linking up with... See more

Company replied

Rated 5 out of 5 stars

Caitlyn was very professional and matched the holiday to our needs.She took time to ascertain our requirements and matched everything back.I will certainly come back and see her again and recommend bo... See more

Company replied

Rated 5 out of 5 stars

Caitlin made our booking experience amazing. She demonstrates excitement, knowledge and a massive sense of enthusiasm both for travel and her customers. It was an absolute pleasure to enjoy such excep... See more

Company replied

Rated 5 out of 5 stars

After calling into the local Newton Abbot branch, Rhianna took my details and helped me register for the cruise that I was interested in. From start to finish in the booking of the cruise, she has p... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 5A Wellington Street, TQ14 8HH, Teignmouth, United Kingdom

  • 01626 770385

4.9

Excellent

TrustScore 5 out of 5

526 reviews

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4.9

All reviews

(526)

126,693 reviews in the last 12 months

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Rated 5 out of 5 stars

Listened to my request and delivered…

Listened to my request and delivered good outcome. Friendly and professional

January 21, 2026
Hays Travel - Teignmouth logo

Reply from Hays Travel - Teignmouth

Thank you for your kind feedback and if there is anything else I can do just let me know! Kind regards, Maria

Rated 5 out of 5 stars

Trip to Disnelyland Paris

Maria has excellent customer service skills & was extremely helpful in booking my holiday and she has offered to help me with the App & booking meals etc as I am not the most techno friendly !

January 10, 2026
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Reply from Hays Travel - Teignmouth

Thanks so much your kind feedback! Anything else I can do don't hesitate to ask, see you soon. Kind regards Maria

Rated 5 out of 5 stars

Perfect

Rhianna was so knowledgeable and kept me informed as to the availability of the holiday I was interested in. She had already booked me an earlier holiday with a friend but understood how I felt trying a holiday solo.

January 18, 2026
Hays Travel - Teignmouth logo

Reply from Hays Travel - Teignmouth

Lovely comments and so lovely to see you again.
I am sure that you will have a wonderful holiday and I will be in touch again very soon.

Kind Regards
Rhianna.

Rated 5 out of 5 stars

Brilliant experience

Brilliant experience, Rhi managed to cater for our long list of needs

January 10, 2026
Hays Travel - Teignmouth logo

Reply from Hays Travel - Teignmouth

Lovely to read your comments and pleased that I could assist.

I am sure that you will have a wonderful holiday and if you have any questions then please let me know.

Look forward to speaking to you again soon.


Kind Regards
Rhianna.

Rated 5 out of 5 stars

Graham assisted us perfectly throughout…

Graham assisted us perfectly throughout our requests in finding our perfect holiday

January 17, 2026
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Reply from Hays Travel - Teignmouth

Many thanks for your kind comments and it was a pleasure to assist you both.Please be rest assured that I will keep you informed of when the flights become available and will administer all other parts for you.
If you have any questions at this stage then please let me know.

Kind Regards
Graham.

Rated 5 out of 5 stars

Great service from Ruby!

January 17, 2026
Hays Travel - Teignmouth logo

Reply from Hays Travel - Teignmouth

Many thanks and lovely comments.

I will help you again on the booking and look forward to seeing you.

Kind Regards
Ruby

Rated 5 out of 5 stars

Holiday booking

We dealt with Caitlyn she went through everything and made it a easy experience and sorted it all for us she’s a star🌟

January 11, 2026
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Reply from Hays Travel - Teignmouth

We appreciate your positive feedback. We are so happy to hear that the experience was easy and everything was sorted for you! - Look forward to assisting again in the future :) - Caitlyn

Rated 5 out of 5 stars

Great service

Thank you Maria for finding us our dream holiday and answering our many questions!

January 11, 2026
Hays Travel - Teignmouth logo

Reply from Hays Travel - Teignmouth

Thank you so much for your kind feedback, you are more than welcome! If there is anything else you need just let me know, Kind regards Maria

Rated 5 out of 5 stars

Hannah was very professional and…

Hannah was very professional and helpful with our booking. This is the first time we have dealt with Hays Travel, we will definitely use them again.

January 9, 2026
Hays Travel - Teignmouth logo

Reply from Hays Travel - Teignmouth

Thank you for your kind words Paul! It was lovely to meet you and your wife and book your holiday! I hope you have a lovely time but we will speak before then! :)

Kind regards,
Hannah

Rated 5 out of 5 stars

Rihanna is very knowledgeable ,helpful…

Rihanna is very knowledgeable ,helpful and efficient. Advised us on several aspects of holiday booking. Made our experience seamless! Thank you.

January 9, 2026
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Reply from Hays Travel - Teignmouth

Thank you for your lovely feedback, I hope you have an amazing holiday! - Rhianna

Rated 5 out of 5 stars

Hannah has been absolutely excellent

Hannah has been absolutely excellent , her service has been outstanding with nothing been to much trouble 👍👍

January 8, 2026
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Reply from Hays Travel - Teignmouth

Thank you for you kind words! It was lovely meeting you and it was a pleasure helping you find the perfect cruise for your family holiday!

Rated 5 out of 5 stars

Their customer skills are exemplary

Their customer skills are exemplary! Polite, pleasant manner, the knowledge they have is staggering! A pleasure to be treated with civility and patience! No longer stressful having to plan a holiday, everything is dealt with by Hays Travel I would never go anywhere else!

December 28, 2025
Hays Travel - Teignmouth logo

Reply from Hays Travel - Teignmouth

Many thanks for lovely comments and it is always a pleasure to assist you.
We all hope that you have a nice few days away and look forward to seeing you again very soon.

Kind Regards
Graham and all at Hays in Teignmouth.

Rated 5 out of 5 stars

Great service.

Great experience. Booked a long weekend away. Everything we wanted booked and cheaper than on line. Lovely people. One of the best travel agents always have good service

January 3, 2026
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Reply from Hays Travel - Teignmouth

It was a pleasure to book your holiday and it looks absolutely fab! Anything else I can help with don't hesitate to ask, Kind regards Maria

Rated 4 out of 5 stars

We saw an ad in there Teingmouth shop…

We saw an ad in there Teingmouth shop window, made contact and booked. Our second time of useing Hays and each time very pleasent staff.

December 28, 2025
Hays Travel - Teignmouth logo

Reply from Hays Travel - Teignmouth

Thank you for your lovely feedback, we hope you have an amazing holiday! - Rhianna

Rated 5 out of 5 stars

We found the Teignmouth branch very…

We found the Teignmouth branch very welcoming & helpful.Hanna & Rhianna gave us a lot of time with our enquiries which helped us make a decision to book a much thought about cruise .would recommend to others .

December 13, 2025
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Reply from Hays Travel - Teignmouth

Thank you for your kind words Andy! It was a pleasure helping you with your Norway cruise and we hope you have a lovely time!:)

Merry Christmas and a happy new year!

Kind regards,
Hannah and Rhianna

Rated 5 out of 5 stars

As usual everything was done to make my…

As usual everything was done to make my holiday stress free and it was very much appreciated

December 12, 2025
Hays Travel - Teignmouth logo

Reply from Hays Travel - Teignmouth

Always happy to assist you and we all hope that you enjoy your holiday.
Also hoping that you have a wonderful birthday today and a great Christmas.
Hope to see you again very soon.

Kind Regards
Graham and all at Hays in Teignmouth.

Rated 5 out of 5 stars

customer satisfaction

Nothin was too much trouble, Caitlyn took her time and got us exactly what we wanted.
Mr and Mrs V T Hancox cus

December 3, 2025
Hays Travel - Teignmouth logo

Reply from Hays Travel - Teignmouth

Many thanks for your kind comments and as always it was a pleasure to assist you here in Teignmouth.
If you have any questions,then please pop in and see me.
We all wish you a very happy Christmas.

Kind Regards
Caitlyn and all at Hays in Teignmouth.

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