Graham arranged a 14 day Alaska trip for us. It involved using Avios points to get us to the US, overnight stays and connecting flights on the outbound and inbound journeys, as well as linking up with... See more
Company replied
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Graham arranged a 14 day Alaska trip for us. It involved using Avios points to get us to the US, overnight stays and connecting flights on the outbound and inbound journeys, as well as linking up with... See more
Company replied
Caitlyn was very professional and matched the holiday to our needs.She took time to ascertain our requirements and matched everything back.I will certainly come back and see her again and recommend bo... See more
Company replied
Caitlin made our booking experience amazing. She demonstrates excitement, knowledge and a massive sense of enthusiasm both for travel and her customers. It was an absolute pleasure to enjoy such excep... See more
Company replied
After calling into the local Newton Abbot branch, Rhianna took my details and helped me register for the cruise that I was interested in. From start to finish in the booking of the cruise, she has p... See more
Company replied
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
5A Wellington Street, TQ14 8HH, Teignmouth, United Kingdom
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Staff were really knowledgeable and so friendly. Would definitely use them again to book a holiday

Reply from Hays Travel - Teignmouth
Very welcoming as soon as you walk through the door. Happy,friendly and of good humour 😊 feel less anxious knowing everything has been sorted and we have all knowledge of what we need to know. Have used this company a few times now, love the personal touch rather than online.

Reply from Hays Travel - Teignmouth

Reply from Hays Travel - Teignmouth
Thank you for your help sorting out our cruise. As always a good experience with such helpful and friendly staff.

Reply from Hays Travel - Teignmouth
Graham quickly and efficiently made our booking and went above and beyond.

Reply from Hays Travel - Teignmouth
Excellent service - attentive, patient and knowledgeable. Would definitely use again

Reply from Hays Travel - Teignmouth
I popped in to enquire about a trip we’d seen on e mail and got an arm and friendly response from Caitlyn. She quickly grasped hat I was asking gir and said she’d make enquiries and get back to me. She did get back to me later that day with the exact package that we were wanting . We booked in store the following day it seemed quite complex tying up all the details between different elements but we were closely involved in all the decisions and she was very happy to answer our questions.

Reply from Hays Travel - Teignmouth
We wanted to go Switzerland but couldn’t find what we wanted. We went to Teignmouth branch and were met by Caitlin, she did her utmost to find us the holiday of our dreams. We can not fault the service we were given. A big thank you to Caitlin.

Reply from Hays Travel - Teignmouth
Maria and her team in Teignmouth are amazing. Always friendly always helpful and always go the extra mile

Reply from Hays Travel - Teignmouth

Reply from Hays Travel - Teignmouth
Really helpful service. Everyone really went out of their way to try and help us.

Reply from Hays Travel - Teignmouth
The team at the Teignmouth branch are always helpful and friendly. We have booked all our holidays through them for a number of years now.

Reply from Hays Travel - Teignmouth
Had phoned for appointment and all details were already on screen for discussion. We booked after professional service which we always have from Hayes. Thank you

Reply from Hays Travel - Teignmouth
They were very friendly and went beyond the call of duty in trying to help me.

Reply from Hays Travel - Teignmouth
From the initial booking at the Teignmouth branch of Hayes travel, for all the help before the cruise right up to the cruise itself, the friendliness of the staff and help made our holiday perfect, hence why we have booked our next cruise with Hayes travel.

Reply from Hays Travel - Teignmouth
Booked a cruise. We had been having difficulty finding a suitable cabin so Hannah a knowledgeable assistant found us one which was ideal. Booking was very straightforward after that

Reply from Hays Travel - Teignmouth
Time was spent by your staff making sure the correct flights/stopovers & seats were all that we wanted. They succeeded.

Reply from Hays Travel - Teignmouth
Very helpful, knowledgeable and friendly staff, helping us find exactly what we wanted.

Reply from Hays Travel - Teignmouth
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