Hays Travel - Teignmouth Reviews 

526
TrustScore 5 out of 5

4.9

5A Wellington Street, TQ14 8HH Teignmouth, GB


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Rated 5 out of 5 stars

Graham arranged a 14 day Alaska trip for us. It involved using Avios points to get us to the US, overnight stays and connecting flights on the outbound and inbound journeys, as well as linking up with... See more

Company replied

Rated 5 out of 5 stars

Caitlyn was very professional and matched the holiday to our needs.She took time to ascertain our requirements and matched everything back.I will certainly come back and see her again and recommend bo... See more

Company replied

Rated 5 out of 5 stars

Caitlin made our booking experience amazing. She demonstrates excitement, knowledge and a massive sense of enthusiasm both for travel and her customers. It was an absolute pleasure to enjoy such excep... See more

Company replied

Rated 5 out of 5 stars

After calling into the local Newton Abbot branch, Rhianna took my details and helped me register for the cruise that I was interested in. From start to finish in the booking of the cruise, she has p... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 5A Wellington Street, TQ14 8HH, Teignmouth, United Kingdom

  • 01626 770385

4.9

Excellent

TrustScore 5 out of 5

526 reviews

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4.9

All reviews

(526)

126,693 reviews in the last 12 months

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Rated 4 out of 5 stars

Very helpful in the Teignmouth branch…

Very helpful in the Teignmouth branch but not so easy when we followed it up in Exeter

February 20, 2026
Hays Travel - Teignmouth logo

Reply from Hays Travel - Teignmouth

Thank you so much for your kind feedback, if there is anything elae we can do just let me know, Kind regards Maria

Rated 5 out of 5 stars

Marie was very helpful

Marie was very helpful. Nothing was too much trouble. She helped us sort out the right cabin for our needs. We would not hesitate to book with Hays Travel again. In fact we booked 2 cruises one a couple of days after.

February 26, 2026
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Reply from Hays Travel - Teignmouth

Thank you so much for your kind review, It is always a pleasure doing your bookings for you and if there is anything else I can help with just me know. Kind regards, Maria

Rated 5 out of 5 stars

Very helpful lady and put in a great…

Very helpful lady and put in a great deal of work to find the right holiday for me Also said to get in touch if I wanted other help

February 26, 2026
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Reply from Hays Travel - Teignmouth

Thank you for your lovely feedback, it was a pleasure booking your holiday! I can't wait to hear all about it when you return - Rhianna :)

Rated 5 out of 5 stars

Friendly, helpful and professional

Maria the manager was very helpful despite us just walking in with a complicated holiday request. She was very thorough and we walked out feeling very satisfied with the cruise that we had booked.

February 24, 2026
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Reply from Hays Travel - Teignmouth

Thank you so much for your kind feedback Tracie, glad we got there in the end, it's going to be a fabulous trip! Anything else we can do for you just let us know, See you soon, Maria

Rated 5 out of 5 stars

Professionalism helpful and always 100%…

Professionalism helpful and always 100% willing to go beyond

February 21, 2026
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Reply from Hays Travel - Teignmouth

Always a pleasure to assist you in store and I am sure that you will both have another wonderful holiday.Look forward to seeing you again soon.

Kind Regards as always
Graham and all at Hays in Teignmouth

Rated 5 out of 5 stars

The manager at Hays Travel branch…

The manager at Hays Travel branch Teignmouth was so polite and helpful in explaining everything possible for my first cruise holiday, I would definitely recommend Hays travel Teignmouth.
D. Bryant

February 13, 2026
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Reply from Hays Travel - Teignmouth

Many thanks for your kind comments and it was lovely to meet and assist you on the day.I am sure that you will have a wonderful first cruise and we will do everything to make sure that you have all the paperwork in place before you go.There will be a chance later to pre book your excursions, so we will be in touch,but if you have any questions at this point then please either pop in or give me a call.

Kind Regards
Graham Snelling
Hays Travel
Teignmouth.

Rated 5 out of 5 stars

Knowledgeable staff

Knowledgeable staff, good prices.

February 11, 2026
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Reply from Hays Travel - Teignmouth

Thank you for your lovely feedback, we hope you have an amazing holiday! - Team Teignmouth

Rated 5 out of 5 stars
Hays Travel - Teignmouth logo

Reply from Hays Travel - Teignmouth

Many thanks for your kind comments and it was a pleasure to assist you both again.I am sure that you will have a wonderful few days away whilst exploring some lovely scenery.Rest assured that we will forward on your confirmation soon and that we will administer all other documents nearer the time.

Kind Regards
Graham
Hays Travel.

Rated 5 out of 5 stars

Great service

Always book with hays but aways pop in to book. But could not do it this time so I phoned them. It was quick efficient and so easy just like when I go into book. Great service friendly.

February 13, 2026
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Reply from Hays Travel - Teignmouth

Thank you for your lovely feedback, its always a pleasure booking your holidays! - Team Teignmouth

Rated 4 out of 5 stars

Always do their best to make it easy to…

Always do their best to make it easy to choose and book your holidays

February 12, 2026
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Reply from Hays Travel - Teignmouth

Thank you for your kind words! It was lovely meeting you and I hope you have a lovely time when you go but we will speak before then!:)

Rated 5 out of 5 stars

Great Travel Agent with a very personal approach

Maria, was attentive and personable. She took the time to understand our holiday needs and found the perfect option for our son's first holiday abroad.
We felt listened to and she valued our time and price budget. We felt our holiday needs were met over the need for a sell or commission.

February 8, 2026
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Reply from Hays Travel - Teignmouth

Thank you so much for your lovely feedback. It was a pleasure helping you secure your holiday and if there is anything else I can do, please just let me know, Kind regards, Maria

Rated 5 out of 5 stars

Wonderful service

Great service, explained everything, answered all my questions and was an overall great booking service

February 11, 2026
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Reply from Hays Travel - Teignmouth

We appreciate you taking the time to leave us a review! We're so glad we could provide such a great booking experience.

Many thanks, Caitlyn

Rated 5 out of 5 stars

Caitlyn was very helpful and…

Caitlyn was very helpful and reassuring. She made all the bookings look easy. And she smiled!

February 10, 2026
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Reply from Hays Travel - Teignmouth

Good Morning,

Thank you so much for your kind review, we are happy to hear our service was helpful and reassuring.

We look forward to helping you again in the future and that you enjoy your trip!

Kind regards,
Caitlyn
Hays Travel Teignmouth

Rated 5 out of 5 stars

Ruby was very helpful

Ruby was very helpful

February 1, 2026
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Reply from Hays Travel - Teignmouth

Thank you so much for your kind feedback, if there is anything else we can help with just let us know. Kind regards Ruby.

Rated 5 out of 5 stars

Hannah works tirelessly to get you the right holiday

I have dealt with Hannah for several holidays and short breaks. She is so helpful and patient, and doesn't give up until she's found exactly what you're after

February 1, 2026
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Reply from Hays Travel - Teignmouth

Thank you for your kind words words Debbie! I am so happy we managed to find another holiday for you! I hope you have a lovely time!:)

-Hannah

Rated 5 out of 5 stars

I always use my local hays in…

I always use my local hays in Teignmouth to book our holidays abroad. Everytime I go into Hays there is always a friendly atmosphere from all the staff. Whoever I speak to gives me great advice and choice of a holiday I would be looking at. Graham always asks me about my husband who had a bad accident in 2023, I will continue to use Hays for hopefully many years to come. Thank you to all the team.

January 24, 2026
Hays Travel - Teignmouth logo

Reply from Hays Travel - Teignmouth

Thank you so much for your lovely comments and it is always a pleasure to assist you both.
I am sure that you will have a lovely holiday and be rest assured that we will administer everything here for you prior to your getaway.
We look forward to seeing you again very soon.

Kind Regards
Graham and all at Hays Travel,Teignmouth.

Rated 5 out of 5 stars

Usual high standard of service from the…

Usual high standard of service from the Teignmouth team.
Very good advice ,spent time getting the right holiday tailor made to meet all my requirements.

January 28, 2026
Hays Travel - Teignmouth logo

Reply from Hays Travel - Teignmouth

Thank you for your lovely feedback, we hope you have an amazing holiday! - Team Teignmouth

Rated 4 out of 5 stars

Very helpful,knowledgeable and…

Very helpful,knowledgeable and efficient. Staff excellent

January 22, 2026
Hays Travel - Teignmouth logo

Reply from Hays Travel - Teignmouth

Many thanks for your kind comments and it was lovely to meet you both.
I am sure that you will have a wonderful holiday,whilst exploring some wonderful locations.
Rest assured that we will be on hand to administer all of your pre cruise formalities and look forward to seeing you again very soon.

Kind Regards
Graham
Hays Travel

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