Graham arranged a 14 day Alaska trip for us. It involved using Avios points to get us to the US, overnight stays and connecting flights on the outbound and inbound journeys, as well as linking up with... See more
Company replied
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Graham arranged a 14 day Alaska trip for us. It involved using Avios points to get us to the US, overnight stays and connecting flights on the outbound and inbound journeys, as well as linking up with... See more
Company replied
Caitlyn was very professional and matched the holiday to our needs.She took time to ascertain our requirements and matched everything back.I will certainly come back and see her again and recommend bo... See more
Company replied
Caitlin made our booking experience amazing. She demonstrates excitement, knowledge and a massive sense of enthusiasm both for travel and her customers. It was an absolute pleasure to enjoy such excep... See more
Company replied
After calling into the local Newton Abbot branch, Rhianna took my details and helped me register for the cruise that I was interested in. From start to finish in the booking of the cruise, she has p... See more
Company replied
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
5A Wellington Street, TQ14 8HH, Teignmouth, United Kingdom
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Very helpful in the Teignmouth branch but not so easy when we followed it up in Exeter

Reply from Hays Travel - Teignmouth
Marie was very helpful. Nothing was too much trouble. She helped us sort out the right cabin for our needs. We would not hesitate to book with Hays Travel again. In fact we booked 2 cruises one a couple of days after.

Reply from Hays Travel - Teignmouth
Very helpful lady and put in a great deal of work to find the right holiday for me Also said to get in touch if I wanted other help

Reply from Hays Travel - Teignmouth
Maria the manager was very helpful despite us just walking in with a complicated holiday request. She was very thorough and we walked out feeling very satisfied with the cruise that we had booked.

Reply from Hays Travel - Teignmouth
Professionalism helpful and always 100% willing to go beyond

Reply from Hays Travel - Teignmouth
The manager at Hays Travel branch Teignmouth was so polite and helpful in explaining everything possible for my first cruise holiday, I would definitely recommend Hays travel Teignmouth.
D. Bryant

Reply from Hays Travel - Teignmouth
Real friendly staff they knew what they were talking about

Reply from Hays Travel - Teignmouth

Reply from Hays Travel - Teignmouth
Always book with hays but aways pop in to book. But could not do it this time so I phoned them. It was quick efficient and so easy just like when I go into book. Great service friendly.

Reply from Hays Travel - Teignmouth
Always do their best to make it easy to choose and book your holidays

Reply from Hays Travel - Teignmouth
Maria, was attentive and personable. She took the time to understand our holiday needs and found the perfect option for our son's first holiday abroad.
We felt listened to and she valued our time and price budget. We felt our holiday needs were met over the need for a sell or commission.

Reply from Hays Travel - Teignmouth
Great service, explained everything, answered all my questions and was an overall great booking service

Reply from Hays Travel - Teignmouth
Caitlyn was very helpful and reassuring. She made all the bookings look easy. And she smiled!

Reply from Hays Travel - Teignmouth
I have dealt with Hannah for several holidays and short breaks. She is so helpful and patient, and doesn't give up until she's found exactly what you're after

Reply from Hays Travel - Teignmouth
I always use my local hays in Teignmouth to book our holidays abroad. Everytime I go into Hays there is always a friendly atmosphere from all the staff. Whoever I speak to gives me great advice and choice of a holiday I would be looking at. Graham always asks me about my husband who had a bad accident in 2023, I will continue to use Hays for hopefully many years to come. Thank you to all the team.

Reply from Hays Travel - Teignmouth
Usual high standard of service from the Teignmouth team.
Very good advice ,spent time getting the right holiday tailor made to meet all my requirements.

Reply from Hays Travel - Teignmouth
Very helpful,knowledgeable and efficient. Staff excellent

Reply from Hays Travel - Teignmouth
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