Graham arranged a 14 day Alaska trip for us. It involved using Avios points to get us to the US, overnight stays and connecting flights on the outbound and inbound journeys, as well as linking up with... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Graham arranged a 14 day Alaska trip for us. It involved using Avios points to get us to the US, overnight stays and connecting flights on the outbound and inbound journeys, as well as linking up with... See more
Company replied
As usual we were given information about the area we were considering. Which helped immensely. We have been using Hays Travel since moving to South Devon, 9 years ago
Company replied
Caitlyn was very professional and matched the holiday to our needs.She took time to ascertain our requirements and matched everything back.I will certainly come back and see her again and recommend bo... See more
Company replied
After calling into the local Newton Abbot branch, Rhianna took my details and helped me register for the cruise that I was interested in. From start to finish in the booking of the cruise, she has p... See more
Company replied
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
5A Wellington Street, TQ14 8HH, Teignmouth, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Being able to talk through all our requirements with patience and understanding. The fact that the agent went to the trouble of contacting the hotel with our queries. Altogether an excellent service.

Reply from Hays Travel - Teignmouth
Once again a friendly,competent experience in booking our next holiday,

Reply from Hays Travel - Teignmouth
Both ladies that helped with our booking were helpful and friendly

Reply from Hays Travel - Teignmouth
Everything explained about the holiday so easily for me to go ahead and book
I was well pleased with Kaitlins help
Many thanks

Reply from Hays Travel - Teignmouth
Rhianna was very good at keeping in contact and found us a great deal.
She was very helpful, professional and friendly throughout the whole process.

Reply from Hays Travel - Teignmouth
It is my first time travelling alone your young lady Lynnette was so patient and understanding and gave me some great options to choose from thank you so much

Reply from Hays Travel - Teignmouth
Helpful very knowledgeable in all areas.We recently move house and needed a break.Always ready to give sound advice.

Reply from Hays Travel - Teignmouth
friendly and helpful staff
Holiday information excellent and well explained

Reply from Hays Travel - Teignmouth
Every member of staff who was involved in our holiday booking was patient, helpful, responsive and adapted to our changing ideas/circumstances.
In the end they gave us a competitive priced holiday with all the protections we needed- brilliant service over several weeks!

Reply from Hays Travel - Teignmouth
The team in the Teignmouth office are always so helpful and have time to deal with your questions, respond in good time and give sound advice. Its always a positive experience.

Reply from Hays Travel - Teignmouth
Always made welcome at Hays travel Teignmouth. Graham & the team are friendly & very professional. Our particular trip needed a tailored approach which was dealt with in a timely manner. So after several phone calls we were able to book on the same day which was great. We can't wait for our trip to the USA. Big thanks to Graham & the team for helping us with our trip.

Reply from Hays Travel - Teignmouth
Very helpful and patient, booked 2 holidays at the same time, was easy!

Reply from Hays Travel - Teignmouth
Complicated requirements handled very quickly and cheerfully.

Reply from Hays Travel - Teignmouth

Reply from Hays Travel - Teignmouth

Reply from Hays Travel - Teignmouth

Reply from Hays Travel - Teignmouth
Excellent service very helpful and just a good experience with using them

Reply from Hays Travel - Teignmouth
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.