We have booked with Hays Travel the last few years, can not fault them always very knowledgeable helpful and kind. Feel very confident and comfortable booking with them. We will definitely continue us... See more
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See what reviewers are saying
Thank you Laura for helping us to book another holiday with Hays Travel!! great that we found out about the excursions you can assist with on the cruise we have booked 🤩
Company replied
Calvin did the initial enquiry & was very patient with me as I knew I wanted to go to Amsterdam but wasn’t sure of location. He used his personal experience to advise me & give me lots of options. H... See more
Company replied
Georgie was extremely helpful in booking our next trip to India. Very happy with her professionalism she made sure we knew about everything required for our trip. We usually book our holidays on line... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
111 The Border Telford Town Centre, TF3 4AE, Telford, United Kingdom
- 01952 303378
4.8
Excellent
656 reviews
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Pleasantgentlmanhelpful
July 16, 2026
Reply from Hays Travel - Telford
Thankyou very much for your review
It was very helpful and the young man…
It was very helpful and the young man who did the booking for us thank you
July 5, 2026
Reply from Hays Travel - Telford
Hi Patricia,
Thank you so much for your kind review! I'm really pleased I could help with your booking. I hope you have a wonderful holiday, and I look forward to helping you again in the future.
~ Calv
Thank you Laura for helping us to book…
Thank you Laura for helping us to book another holiday with Hays Travel!! great that we found out about the excursions you can assist with on the cruise we have booked 🤩
July 9, 2026
Reply from Hays Travel - Telford
Jean, you are always more than welcome, It is always a pleasure seeing you both - Laura
The young lady was polite and friendly…
The young lady was polite and friendly and she was very good at her job
July 8, 2026
Reply from Hays Travel - Telford
Thank you for leaving such lovely feedback, I genuinely appreciate it - Elyse
Reply from Hays Travel - Telford
Thankyou for your kind review :)
Repeat booking
We had just returned from a holiday at this resort and wanted to book a repeat visit next year. Travel Consultant was familiar with the area and was able to offer suggestions for our next visit and was very helpful throughout the booking.
July 1, 2026
Reply from Hays Travel - Telford
Hi Alan,
Thank you for your lovely review! I'm so pleased I could help you book your return visit and offer a few ideas for next time. I'm sure you'll have another fantastic holiday, and I look forward to helping you again in the future.
~ Calv
We have booked with Hays Travel the…
We have booked with Hays Travel the last few years, can not fault them always very knowledgeable helpful and kind. Feel very confident and comfortable booking with them. We will definitely continue using them in the future. A big thank you to all the amazing staff at the Telford Town Centre branch.
June 26, 2026
Reply from Hays Travel - Telford
Thank you for such lovely feedback, we really appreciate your kind words - Natasha
we found the whole experience very good…
we found the whole experience very good and helpful,
July 2, 2026
Reply from Hays Travel - Telford
Thank you for taking the time to leave a review, I really appreciate it, and I hope that I can be of assistance again in the future - Calv
Reply from Hays Travel - Telford
Hi Kim,
Thanks for the review! It really means a lot to know you choose Hays Telford time and time again and we look forward to helping you plan many more fantastic holidays in the future!
~ Calv
Very happy
Very polite and knowledgeable, went very smoothly, done a fantastic job, very happy with her service!
June 21, 2026
Reply from Hays Travel - Telford
Thank you for your lovely comment, it was a pleasure to get something booked for you :)
Hays Travel Telford
Great customer service from Elyse
Great customer service from Elyse. Nothing was too much trouble. The whole process of finding and booking our cruise was so easy.
June 28, 2026
Reply from Hays Travel - Telford
We're so glad we made your cruise booking easy and hassle-free. Thank you for your wonderful feedback!
Cruise booking
Natasha was really helpful with our cruise booking. Very knowledgeable and made the process easy.
June 28, 2026
Reply from Hays Travel - Telford
We're so glad we could make your cruise booking easy and stress-free. Thank you for your kind words!
Kind Regards
Hays Travel
Excellent service from an extremely…
Excellent service from an extremely nice and competent member of staff (Elyse)
June 24, 2026
Reply from Hays Travel - Telford
P Ferguson,
We are so pleased to hear you received excellent service from our team. Thank you for your kind words!
Kind Regards
Hays Travel
Superb attention.
Calvin at Telford, was VERY helpful all through our deliberations and booking .
He obtained specific information I required, to address the disabled assistance I require at the airport and hotel.
June 24, 2026
Reply from Hays Travel - Telford
Thank you so much for your kind review. It was a pleasure helping you with your holiday plans and making sure everything was in place for your assistance requirements. I hope you have a fantastic time exploring the Swiss Alps!
~ Calv
The staff member was extremely helpful…
The staff member was extremely helpful and helped us to book our trip offering advice and recommendations
June 23, 2026
Reply from Hays Travel - Telford
Thank you for taking the time to leave such lovely feedback, I really appreciate it - Natasha
It was our second booking this year
It was our second booking this year. As per usual, the staff a friendly and efficient. George was fantastic yesterday.
June 20, 2026
Reply from Hays Travel - Telford
Thank you so much for your kind review. It was my pleasure! I hope to be of service again soon! Georgie
Hays Travel Telford
First visit
After a short wait the representative was very helpful in finding us a last minute holiday.
June 20, 2026
Reply from Hays Travel - Telford
Thankyou for your lovely review!
I hope you have the best time.
I can not wait to see all the pictures and hear all about it when you get back :)
Elyse
Elyse and staff were amazing so helpful…
Elyse and staff were amazing so helpful with the large booking we had and communication was brilliant from start to finish
June 19, 2026
Reply from Hays Travel - Telford
We are so glad we could assist with your large booking. It was great to have you in branch!
We appreciate your kind words about our helpfulness and brilliant communication.
We hope you have the best cruise ever!
Kind Regards
Hays Travel
The girl who helped me with my holiday…
The girl who helped me with my holiday was very good at what she was doing and she was very polite with me
June 11, 2026
Reply from Hays Travel - Telford
Thankyou for your kind review Dennis!
It was lovely to have you in branch :)
Have the best Holiday!
-Elyse
Cruise booking experience 2026
Natasha was amazing and went above and beyond to ensure we booked the cruise we were looking for.
June 12, 2026
Reply from Hays Travel - Telford
Thankyou for your lovely review!
It was a pleasure to book your cruise for you :)
Have the best time.
Hays Telford
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