Myself and my friend were looking for a holiday to Thailand in 2027 to take in experiences. We were looked after by Calvin Edwards at Telford, he wrote down our requests and asked us to leave it with... See more
Company replied
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I am continually treated professionally by both Calvin and Elyse. They alone inspire me to go through my bucket list and consider areas to visit based on my journeys so far. If you move these two memb... See more
Company replied
Excellent service. First time we have booked a cruise. The lady who helped us could not have been more helpful. Regular users of Hays. Customer service in the Telford shop is first class.
Company replied
Laura and her team at the Telford Town centre have always been very pleasant and very helpful, nothing is to much trouble when ever you go into the shop they are always ready to help, we recommend the... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
111 The Border Telford Town Centre, TF3 4AE, Telford, United Kingdom
- 01952 303378
4.9
Excellent
682 reviews
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Using the same person for each booking…
Using the same person for each booking makes it easier as they have prior knowledge of what suits.
Friendly attitude and prompt and efficient service
March 13, 2026
Reply from Hays Travel - Telford
Thanks for such a kind review Joan. It is always a pleasure to have you in branch with us! - Calv
Calvin at Hays travel in Telford was…
Calvin at Hays travel in Telford was very helpful and friendly,listened to our needs and found us a deal we were happy with.
March 10, 2026
Reply from Hays Travel - Telford
Thanks for the review John. I'm glad that we could help and look forward to seeing you again in future! - Calv
Friendly and helpful service
Friendly and helpful service, didn't feel rushed, took time to listen to what type of holiday we wanted, then managed to find a holiday within our budget.
Would highly recommend
March 10, 2026
Reply from Hays Travel - Telford
We appreciate your kind words! It was lovely to have you in branch!
We're happy we could provide friendly, helpful service and find a holiday within your budget!
Georgie
Everyone went the extra mile to help…
Everyone went the extra mile to help with the flights I needed to Amsterdam and Basel. Always with a smile
Thank you.
March 9, 2026
Reply from Hays Travel - Telford
Thank you for such lovely feedback, I really appreciate it - Georgie
Reply from Hays Travel - Telford
We appreciate you sharing; we're so happy we could assist you in such a helpful and polite manner.
Hays Travel
Reply from Hays Travel - Telford
It was my absolute pleasure looking after you both, I honestly hope that you get to live your best 'Moana Life' with those stunning ocean views, and I can not wait to hear about it on your return - Laura
They went out of way to match the…
They went out of way to match the Internet. Friendly and helpful.
March 1, 2026
Reply from Hays Travel - Telford
Thank you for such great feedback, I really appreciate it - Elyse
Reply from Hays Travel - Telford
We're so glad to hear that you find our staff pleasant and friendly. It's great to know their expertise is valued!
Hays Travel
It was great
It was great, very helpful georgie help us all the way through the booking 👍 😀
February 22, 2026
Reply from Hays Travel - Telford
We are happy to hear that our service was helpful and your booking went smoothly. Thank you for your positive feedback; we appreciate it.
Hays Travel
Natasha deliver our requirements in…
Natasha deliver our requirements in spades. Thank you.
February 13, 2026
Reply from Hays Travel - Telford
We're happy to hear that we exceeded your expectations. Thank you for your positive feedback; it means a lot to us.
Hays Travel
Natasha was extremely helpful
Natasha was extremely helpful - despite my many queries! Highly recommended
February 18, 2026
Reply from Hays Travel - Telford
We appreciate your kind words! We're happy to hear that Natasha was helpful and provided a great experience again! Thank you for booking with us! :)
Hays Travel Telford
The staff were very helpful
February 8, 2026
Reply from Hays Travel - Telford
Thank you for your review! We are delighted you had a great experience.
Hays Travel Telford
Wow they did it again
Yet again, the staff in Hayes was amazing. We popped in and come out with Holiday.
February 15, 2026
Reply from Hays Travel - Telford
We're happy to hear that our team provided amazing service and helped you find the perfect holiday. Thank you for your continued support!
Very helpful and knowledgeable as…
Very helpful and knowledgeable as usual. Matched on line price, and even got another £60 off. Staff always friendly.
Have only used this branch .Would recommend Hays.
February 14, 2026
Reply from Hays Travel - Telford
We appreciate your recommendation and are happy to hear that our team provided helpful and knowledgeable service while matching the online price. Thank you for your review!
Hays Travel
The personal attention of Charly was…
The personal attention of Charly was paramount. Booking my first solo holiday after being made a widow in December I was very nervous and concerned that everything was done right . Holiday of a lifetime booked and the excitement is building .
February 12, 2026
Reply from Hays Travel - Telford
We appreciate you sharing your experience. We are so pleased to hear that the personal attention helped ease your concerns during this significant time. We wish you a wonderful and exciting holiday!
Hays Travel
River Cruise
Looking to book a cruise however unsure as never been on one before. Natasha at the Telford branch was very informative and we ended up booking a river cruise. Very good one to one service.
February 10, 2026
Reply from Hays Travel - Telford
I hope that you have the most wonderful time on your first river cruise, and I look forward to being able to assist you in the future. - Natasha
Natasha
Natasha, at you Telford branch is simply, superb. She is very customer friendly, super efficient and professional.
February 9, 2026
Reply from Hays Travel - Telford
We appreciate you taking the time to share your feedback. We're so happy to hear that you had a great experience in store!
Hays Travel :)
Warm & friendly…
From the initial warm & friendly welcome we were put at ease. The assistant listened to what we wanted & dealt with us in a professional manner.
February 4, 2026
Reply from Hays Travel - Telford
We're happy to hear that you felt at ease with the warm welcome. It's great to know the assistant listened and provided professional service. Thank you!
Hays Travel :)
Not good won't use again
Unable to get currency
Promised phone call never happend
Left out a lot of information about our holiday
December 20, 2025
Reply from Hays Travel - Telford
Good Morning Mrs Bateman, we are disappointed that you feel that you experience was less than satisfactory, from your file I can see that our Foreign Exchange consultant attempted to call you on the 12th and 14th January to discuss your currency as our supplier did not have any Egyptian Pounds in stock and unfortunately there was no answer, you then visited the store on the afternoon of the 14th January and our Foreign Exchange Consultant advised of alternative options for Egypt such as US Dollars and you then chose to make a purchase. We then received a call from yourself on 24th January looking for advice on when you arrived at the hotel and a consultant attempted to call you back later that evening however we were unable to get hold of you.
If you would like to discuss this with me further, then please contact myself on 01952 303378.
Warm Regards
Laura Branch Manager
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