Myself and my friend were looking for a holiday to Thailand in 2027 to take in experiences. We were looked after by Calvin Edwards at Telford, he wrote down our requests and asked us to leave it with... See more
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I am continually treated professionally by both Calvin and Elyse. They alone inspire me to go through my bucket list and consider areas to visit based on my journeys so far. If you move these two memb... See more
Company replied
Excellent service. First time we have booked a cruise. The lady who helped us could not have been more helpful. Regular users of Hays. Customer service in the Telford shop is first class.
Company replied
Laura and her team at the Telford Town centre have always been very pleasant and very helpful, nothing is to much trouble when ever you go into the shop they are always ready to help, we recommend the... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
111 The Border Telford Town Centre, TF3 4AE, Telford, United Kingdom
- 01952 303378
4.9
Excellent
682 reviews
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We were given a friendly greeting by…
We were given a friendly greeting by Natasha who patiently checked several hotels for us before we finally made our minds up. She proceeded to book our holiday quickly and efficiently
May 16, 2026
Reply from Hays Travel - Telford
Thank you for your lovely review! It's always a pleasure to have you in branch, booking you to go back to your favourite place :)
Many Thanks,
Natasha
Friendly and helpful staff .
Friendly and helpful staff .. explained everything and what will happen next.
May 12, 2026
Reply from Hays Travel - Telford
Thank you for a lovely review Carole, we look forward to seeing you in branch again!
~ Calv
The lady was polite and friendly
The lady was polite and friendly, and knew what she was talking about.
May 6, 2026
Reply from Hays Travel - Telford
Thankyou for your lovely review! We really appreciate your feedback! Have a great holiday and we look forward to seeing you in store again :)
Calvin did the initial enquiry & was…
Calvin did the initial enquiry & was very patient with me as I knew I wanted to go to Amsterdam but wasn’t sure of location. He used his personal experience to advise me & give me lots of options. He even showed me street view of different areas & helped work out perfect location for me to explore the museums. Once I discussed with my daughter I returned to store & Laura processed the booking with ease & gave me the option of DD to help spread the cost.
This will be my first trip abroad in 10yrs but the staff at Hays have made the process less stressful & I’m excited for my trip.
Highly recommend Hays Telford, friendly knowledgeable staff. Thank you xx
May 2, 2026
Reply from Hays Travel - Telford
Thank you Donna! We are happy to have been able to find you something amazing for your first trip in a while, and we can't wait to hear all about it!
~ Calv
Friendly branch Telford
The staff at the Telford branch are so friendly and helpful especially Natasha.
She looks after us so well and helps anyway she can.
April 23, 2026
Reply from Hays Travel - Telford
Thank you for your lovely review and for booking with us again! It's always a pleasure to have you both in store :) - Natasha
Georgie was extremely helpful in…
Georgie was extremely helpful in booking our next trip to India. Very happy with her professionalism she made sure we knew about everything required for our trip.
We usually book our holidays on line but would definitely use Hays Travel again.
April 25, 2026
Reply from Hays Travel - Telford
Thank you for your kind review Karen, it was my pleasure! We wish you a lovely time! - Georgie
Great service and advice. Highly recommend.
We were given all the information we requested and received so much helpful advice that enabled us to book our holiday with confidence. Hays travel in Telford we would highly recommend. Calvin who was our advisor was fantastic.
April 16, 2026
Reply from Hays Travel - Telford
Thank you both! I'm glad I could be of assistance, and we look forward to seeing you again soon!
~ Calv
Always use Hays as we feel we are not…
Always use Hays as we feel we are not rushed and not pressuried into booking. Would like to mention Kalvin as he was very patient and understands what we're looking for in a holiday.
April 19, 2026
Reply from Hays Travel - Telford
Thanks for the lovely review, it is always my pleasure to have you both in branch!
~ Calv
Everything was completed to a high…
Everything was completed to a high degree by the by the consultant!
August 6, 2025
Reply from Hays Travel - Telford
Thank you for your lovely review, we're glad everything went smoothly for you :)
Hays Travel Telford
Excellent staff who know their business…
Excellent staff who know their business and do all they can to ensure you get what you require. Highly recommended.
April 7, 2026
Reply from Hays Travel - Telford
Thank you for leaving us some great feedback! It was lovely to have you in branch again :)
Hays Travel Telford
Great service
Amazing experience , Dealt with Luara at Hayes in Telford . She is lovely and very knowledgeable about different places . I always book my summer holidays through Hayes. Because they are just as cheap as the internet and its so easy , plus you deal with some one on a one to one basis . I am very fussy and usually always upgrade with extras and they just sort it for you makes my life easier.
April 14, 2026
Reply from Hays Travel - Telford
We're delighted to hear about your amazing experience with our team in Telford. It's great knowing we make booking your summer holidays easy and that our expertise simplifies things for you. We appreciate your positive feedback!
Regards
Hays Travel
Staff were very informative and made…
Staff were very informative and made the trip.less syressful
April 5, 2026
Reply from Hays Travel - Telford
Thank you for the wonderful review, I honestly appreciate it - Charley
Reply from Hays Travel - Telford
Thank you for such love;y feedback, I really appreciate it - Charley
This is our 4th holiday booked through…
This is our 4th holiday booked through Hays…. As always The staff (Natasha) was so helpful,attentive and patient… she listened to all of our requirements and found us the short break we were looking for…. Looking forward to our holiday in 6weeks ….. Thank you .
April 5, 2026
Reply from Hays Travel - Telford
Thank you for your lovely review! It was a pleasure to see you in store again and to get something booked for you all! I hope you have a lovely time :) - Natasha
Reply from Hays Travel - Telford
Thankyou for your lovely review Lesley. I am so happy we found the perfect holiday for you.
- Charley
Really helpful and cheerful staff thank…
Really helpful and cheerful staff thank you. Should I be able to see my booking in the app?
March 30, 2026
Reply from Hays Travel - Telford
Thank you for such positive feedback, we look forward to being able to help you again soon
Kind regards
Calvin
Reply from Hays Travel - Telford
Thank you Georgina, I'm glad I could be of help and look forward to seeing you again! - Calv
Great service
Calvin was a great help, and advised me on what his thoughts and knowledge were, has it’s our first cruise there is lots to know and find out and he has been very supportive.
March 20, 2026
Reply from Hays Travel - Telford
Thank you both, we are always more than happy to help and give you all the information needed to make your holiday special. We hope you enjoy your first cruise and can't wait to hear about it! - Calv
Elyse very pleasant to deal with
Elyse very pleasant to deal with. Arranged everything for our holiday very well.
March 26, 2026
Reply from Hays Travel - Telford
Thankyou for your Kind words Ken. I am so happy we have confirmed this stunning holiday for you.
Have the best time! I can not wait to hear all about it and see the pictures when you get back!
Elyse
Reply from Hays Travel - Telford
Thank you for your lovely review Timothy, we hope you enjoy your cruise! - Calv
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