Myself and my friend were looking for a holiday to Thailand in 2027 to take in experiences. We were looked after by Calvin Edwards at Telford, he wrote down our requests and asked us to leave it with... See more
Company replied
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See what reviewers are saying
I am continually treated professionally by both Calvin and Elyse. They alone inspire me to go through my bucket list and consider areas to visit based on my journeys so far. If you move these two memb... See more
Company replied
Excellent service. First time we have booked a cruise. The lady who helped us could not have been more helpful. Regular users of Hays. Customer service in the Telford shop is first class.
Company replied
Laura and her team at the Telford Town centre have always been very pleasant and very helpful, nothing is to much trouble when ever you go into the shop they are always ready to help, we recommend the... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
111 The Border Telford Town Centre, TF3 4AE, Telford, United Kingdom
- 01952 303378
4.9
Excellent
682 reviews
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Really helpful
January 25, 2026
Reply from Hays Travel - Telford
Thank you for the 5 star review, I really appreciate it - Laura
Fantastic.
Very professional, nothing to much trouble, Very relaxed atmosphere, all the staff were happy, pleasant and approachable. You couldn't ask for more. Thank you.
January 31, 2026
Reply from Hays Travel - Telford
We appreciate you taking the time to share your positive experience. We're so glad to hear that our team created a relaxed, professional, and helpful atmosphere for you.
Hays Travel
Calvin from Telford branch excellent at…
Calvin from Telford branch excellent at his job. Nothing is too much trouble and he found the perfect holiday for us going to Budapest. He is going there in a few weeks time and he has told us to pop back in and he will tell us what it’s all about as we have never been there before. A very pleasant and young man.
January 29, 2026
Reply from Hays Travel - Telford
Thank you for such an amazing review, I honestly appreciate it and I look forward to sharing my hints and tips for Budapest - Calv
Paperwork wasn't done correctly
Paperwork wasn't done correctly. Surname was missed of paperwork. Had to go back in fortunately I spotted it got it sorted out . Normally when I book with hays they go through the paperwork with you when it's completed that didn't happen.
January 20, 2026
Reply from Hays Travel - Telford
Thank you for taking the time to formally raise your concerns. We sincerely apologise for the inconvenience and frustration you experienced as a result of the miscommunication during your interaction with our Agent.
Following a careful review, and upon investogating the booking in full, we can see that Charley carefully read through all spellings of names with yourselves, and that your were asked to check that you were happy with this, to which you agreed. Charley then printed all paperwork and and read through this with yourselves again, and again you advised that all names were correct. We then assisted you the next day when you advised that you had given your sisters middle name and not her surname.
We value your feedback, as it allows us to improve our processes and service standards. Should you require any further clarification or wish to discuss this matter in more detail, we would welcome the opportunity to assist you directly.
Thank you for your patience and understanding. We appreciate your continued trust and the opportunity to resolve this matter appropriately.
Laura - Branch Manager
Very friendly staff
Very friendly staff, which made the whole booking process really easy
January 25, 2026
Reply from Hays Travel - Telford
Thank you so much, I hope I can be of help again soon - Calv
Reply from Hays Travel - Telford
Thank you so much, I hope that I can be of help again soon - Georgie
Reply from Hays Travel - Telford
Thank you so much for such great feedback, I really appreciate it - Elyse
Great service and friendly staff
January 25, 2026
Reply from Hays Travel - Telford
Thank you so much for the great feedback, I really appreciate it - Calv
Natasha was brilliant
Natasha made the booking process so simple. Having wasted many days on line trying to make sense of everything it was all sorted in an hour and a half. We cannot fault the service or the knowledge from Natasha. She answered all our questions and listened to what we wanted. Ten out of ten thank you
January 24, 2026
Reply from Hays Travel - Telford
Thank you for such a wonderful review, I honestly appreciate it - Natasha
Very helpful in choosing the best…holiday
Very helpful in choosing the best holiday for us quick and simple
January 24, 2026
Reply from Hays Travel - Telford
Thank you so much for such a lovely review, I really appreciate it - Natasha
Natasha in Telford - brilliant as always
Natasha has booked us a holiday before. She is brilliant!!! Really friendly and helpful! She was very knowledgeable and has found a hotel with absolutely everything on our wish list for the right price. Will definitely book with her again!!! Fantastic!!!
January 23, 2026
Reply from Hays Travel - Telford
Thankyou for your Kind review! We hope you have the best holiday and hope to see you in store again soon! :)
Staff friendly and knowledgeable nice…
Staff friendly and knowledgeable nice to deal with you guys
January 19, 2026
Reply from Hays Travel - Telford
We appreciate you taking the time to leave us such a wonderful review. We are so happy our team were nice and helpful!
Hays Travel
We arrived in the shop early
We arrived in the shop early, so didn't have to wait. Natasha our sales consultant found a hotel in Marrakech and flights which seems ideal at a good price.
She explained what was included and was able to answer our questions.
January 17, 2026
Reply from Hays Travel - Telford
Thank you for taking the time to leave us a 5-star review. We're so happy to hear that our sales consultant found an ideal hotel and flights for your trip to Marrakech!
Hays Travel
Friendly polite staff very…
Friendly polite staff very knowledgeable and helpful nothing seems too much trouble
January 18, 2026
Reply from Hays Travel - Telford
Thankyou for your kind review :)
Our agent was helpful
Our agent was helpful, polite and friendly with us, she made it easy to discuss our holiday needs.
January 7, 2026
Reply from Hays Travel - Telford
Thank you so much for such lovely feedback, I really appreciate it - Georgie
Reply from Hays Travel - Telford
Thank you so much, I hope you have a wonderful time in beautiful Malta - Laura
The staff at Hays are always there to…
The staff at Hays are always there to help. They welcome you with a smile and are very efficient in guiding you through your decision to book a holiday.
January 9, 2026
Reply from Hays Travel - Telford
Thank you so much for such a lovely review, I honestly really appreciate it and hope I can be of help again soon. - Georgie
Great customer service
Charley listened to what we needed with regards to accessibility and when and where we would like to be. All dealt with straight away.
January 9, 2026
Reply from Hays Travel - Telford
Thank you so much for such a lovely review, I really appreciate it - Charley
Kelv was very efficient and took his…
Kelv was very efficient and took his time to get everything we requested.
Thank you
January 5, 2026
Reply from Hays Travel - Telford
Thankyou for your lovely review :)
Reply from Hays Travel - Telford
Thankyou for your kind review :)
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