Myself and my friend were looking for a holiday to Thailand in 2027 to take in experiences. We were looked after by Calvin Edwards at Telford, he wrote down our requests and asked us to leave it with... See more
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I am continually treated professionally by both Calvin and Elyse. They alone inspire me to go through my bucket list and consider areas to visit based on my journeys so far. If you move these two memb... See more
Company replied
Excellent service. First time we have booked a cruise. The lady who helped us could not have been more helpful. Regular users of Hays. Customer service in the Telford shop is first class.
Company replied
Laura and her team at the Telford Town centre have always been very pleasant and very helpful, nothing is to much trouble when ever you go into the shop they are always ready to help, we recommend the... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
111 The Border Telford Town Centre, TF3 4AE, Telford, United Kingdom
- 01952 303378
4.9
Excellent
682 reviews
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We had an amazing experience booked in…
We had an amazing experience booked in branch and I don’t think you can beat them on price even booking online directly with the travel companies. We check the price when we got home. It was a lot cheaper booking with Hayes.
January 3, 2026
Reply from Hays Travel - Telford
Thank you for your lovely review! :)
We’ve always booked with co-op travel…
We’ve always booked with co-op travel so this year I thought we’d give Hays Travel ago. The service we got when we walked through the door was outstanding. The guy who helped us was called Calvin. He was very helpful and asked us everything about what we liked and what we was looking for. He went through all our requirements and was very friendly. We walked out with the holiday we wanted and are really looking forward to going on. We would definitely recommend Hays Travel and the Telford store. Thank you again Calvin x
January 4, 2026
Reply from Hays Travel - Telford
Thankyou for your kind review :)
Laura was very helpful
Laura was very helpful, gave us great info. ( Plus we didn't know Hays did carparking?.) It was great to have everything done in one visit. Normally we send hours trying to book car parking. We shall be back in the future for Laura to book other holidays. This is the 3rd time we have used Hays Travel. We definitely will be back plus recommend family and friends to Hays Travel. Thank you Laura. 2/1/2026
January 3, 2026
Reply from Hays Travel - Telford
It was my absolute pleasure looking after you both, and I know where to come if I ever want recommendations on Restaurants in Costa Adeje. I hope to see you both again soon - Laura
Reply from Hays Travel - Telford
We appreciate you booking with us and sharing your kind words. We are happy to hear that you found our service helpful and efficient!
Professional and friendly
Professional and friendly , really helpful and good above and beyond
December 13, 2025
Reply from Hays Travel - Telford
Thank you for your lovely comments, it's always a pleasure to have you in store!
Holiday arrangement made easy
My visit was made so easy.and the ladys explained this very well for me to understand.
November 29, 2025
Reply from Hays Travel - Telford
Thank you for your lovely comments :)
Very pleasant member of staff
Very pleasant member of staff. Efficient and good customer service.
December 8, 2025
Reply from Hays Travel - Telford
Thank you so much for your feedback, we really appreciate it - Team Telford
Very helpful and patient while we…
Very helpful and patient while we decided on holiday
December 6, 2025
Reply from Hays Travel - Telford
Thankyou for your kind review :)
Reply from Hays Travel - Telford
Thankyou for your lovely review :)
Reply from Hays Travel - Telford
Thank you for such lovely feedback, it is greatly appreciated - Calvin
Lovely staff made it easy to book &…
Lovely staff made it easy to book & covered all we needed for our holiday, we always use a shop to book holidays, any problems get sorted easier than on line & the price is matched .
November 28, 2025
Reply from Hays Travel - Telford
Thank you for your lovely review, it was lovely to have you back in store to book your next get away :)
The HAYS Telford Shopping Centre Team…
The HAYS Telford Shopping Centre Team were excellent in advising us, researching, and find us the best value for money and enjoyable holidays. Hays will be our first port of call in future. Thank you Hays!
September 4, 2025
Reply from Hays Travel - Telford
Thankyou for the lovely review! We look forward to seeing you soon! :)
Thought i was getting a good deal
Thought i was getting a good deal, only to find out i could have booked the holiday for £70 cheaper myself when i got home. Then got told on the phone i would have to pay to cancel the holiday so felt scammed to some extent. If you can book holidays online yourself, I don't see the point in this company as they just use the same booking platforms and then charge you to do it for you. Wish I was aware of this before I went in.
November 24, 2025
Unprompted review
Reply from Hays Travel - Telford
Good Evening Mr White,
I am sorry that you have felt the need to leave a 1 star review and I have attempted to call you to discuss this further. As a member of my team relayed in an email to your partner, we act as an agent on behalf of the Tour Operator, and when booking with an agent you are utilising our excellent customer service we provide, the management of all documentation and tickets and a person to assist you should anything go wrong.
We as an agent are bound to abide by all tour operator's terms and conditions the same as a direct customer, and unfortunately should you wish to cancel a tour operator will always retain a deposit or a greater amount.
I am disappointed that you felt the need to leave a 1 star review as you stated via email that you were incredibly happy with the service you received in store by my Travel Consultant.
Please feel free to contact me on the branch telephone number and I will be happy to discuss this with you further.
Regards
Laura - Branch Manager Telford
Travel advice
We came into Hays Travel to get help and advice, the agent we chose was a trainee, but she didn't let us down she made sure that we got the best deal for us, when she wasn't sure she asked ensuring us if a brilliant service and it also ensured us returning to Hays Travel agency
November 22, 2025
Reply from Hays Travel - Telford
Thank you for your patience with me and trusting me with your holiday, it is always a pleasure! We are all wishing you a lovely time!
Young lady called charley made it very…
Young lady called charley made it very easy for us to book our holiday at telford town centre .
November 20, 2025
Reply from Hays Travel - Telford
Thankyou for your lovely review :)
A young trainee helped us choose a…
A young trainee helped us choose a holiday and was very helpful and polite.
November 1, 2025
Reply from Hays Travel - Telford
Thank you for your kind review :)
Caribbean cruise
Natasha at Telford store is excellent, she went out of her way to help me decide which cruise was best for me , even let her choose my cabin lol
November 8, 2025
Reply from Hays Travel - Telford
Thankyou for your loevly review! Have the best time! :)
Friendly staff that were happy and…
Friendly staff that were happy and patient to make sure my requirements were met as part of my booking.
November 4, 2025
Reply from Hays Travel - Telford
Thank you for such lovely feedback, we really appreciate it - Charley
Reply from Hays Travel - Telford
Thank you for such lovely feedback, it was lovely to get your holiday to Canada booked for you. - Natasha
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