Myself and my friend were looking for a holiday to Thailand in 2027 to take in experiences. We were looked after by Calvin Edwards at Telford, he wrote down our requests and asked us to leave it with... See more
Company replied
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I am continually treated professionally by both Calvin and Elyse. They alone inspire me to go through my bucket list and consider areas to visit based on my journeys so far. If you move these two memb... See more
Company replied
Excellent service. First time we have booked a cruise. The lady who helped us could not have been more helpful. Regular users of Hays. Customer service in the Telford shop is first class.
Company replied
Laura and her team at the Telford Town centre have always been very pleasant and very helpful, nothing is to much trouble when ever you go into the shop they are always ready to help, we recommend the... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
111 The Border Telford Town Centre, TF3 4AE, Telford, United Kingdom
- 01952 303378
4.9
Excellent
682 reviews
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Best Travel Agent Experience We Have Ever Had
The Manageress Laura helped us book 2 bucket list holidays - 1 to Thailand and 1 to Canada. She spent hours putting itineraries together for us, never making us feel rushed, or giving the impression that she was bored. She gave us 100% of her attention and honestly seemed to love the job that she was doing. All the other staff members were equally as attentive to their customers. Brilliant team.
October 25, 2025
Reply from Hays Travel - Telford
Iain thank you so much for such amazing feedback, I simply loved looking after you both and really enjoyed putting this together for you - Laura
One stop decision made
We had decided where we.wsnted to go and it was all confirmed.
October 24, 2025
Reply from Hays Travel - Telford
Thank you for leaving a 5 star review, we honestly appreciate it, and hope we can be of assistance again soon - Calvin
Everything was explained perfectly in…
Everything was explained perfectly in ways we could understand. The person we dealt with (Calvin)explained everything thoroughly. We were most impressed with his knowledge of all things travel. It was first class.
October 23, 2025
Reply from Hays Travel - Telford
I appreciate this lovely review David! We look forward to seeing you again :)
Cruise booking
Got the cruise I want at a good price. Booked efficiently. Could do with more staff, as short wait to be seen. But made up for short wait once seen.
October 20, 2025
Reply from Hays Travel - Telford
Thank you for bearing with us during a busy period in the branch, it was a pleasure to get your holiday booked for you :)
Reply from Hays Travel - Telford
Thank you for a lovely review! We look forward to seeing you soon :)
Gavin
Gavin, who looked after us, was very professional, knowledgeable, friendly and did his utmost to get the best value for our money. A huge thank you to him
October 17, 2025
Reply from Hays Travel - Telford
Thank your lovely review, it was a pleasure to be able to help you :)
Great service, friendly staff
I needed help booking a flight - the staff were very efficient and friendly. Thank you 😊
October 5, 2025
Reply from Hays Travel - Telford
You're welcome, thank you for your kind review :)
Was able to find the holiday we wanted…
Was able to find the holiday we wanted at a decent price,staff very helpful and informative,came away very satisfied.
October 8, 2025
Reply from Hays Travel - Telford
Thank you for your lovely review, it was a pleasure to have you in store :)
Reply from Hays Travel - Telford
Thank you for your review. We're always happy to help :)
Excellent customer service from Calvin …
Excellent customer service from Calvin he was very helpful and knowledgeable.
A good variety of cruise options
October 14, 2025
Reply from Hays Travel - Telford
Thank you for your lovely review, it was a pleasure to book your holiday :)
Hays Telford
My travel agent, Natasha, Telford Branch, was absolutely amazing. Nothing was too much trouble for her. She was exceptionally helpful and friendly. When l go to book a holiday l try my best to go to her as she makes me feel very at ease.
October 4, 2025
Reply from Hays Travel - Telford
Thankyou for your lovely review :)
Great advice and support
We knew where we wanted to go and were guided with the best route and hotel for our short stay. We were shown various hotel options and the agent gave us his knowledge and expertise to add to the descritions in the advertising material.
An overall easy process to follow and support as needed but no pressures.
October 3, 2025
Reply from Hays Travel - Telford
Thank you for a lovely review Pauline, we look forward to welcoming you in store again :)
Reply from Hays Travel - Telford
Thankyou for your lovely review! :)
Natasha was very patient and competent…
Natasha was very patient and competent with booking our trip. Nothing was too much troubled even taking upto 20 mins after closing time to finish our booking.
Thanks very much.
September 28, 2025
Reply from Hays Travel - Telford
Thankyou for your lovely review :)
Had a great laugh and enjoyed the experience
After a small wait, got seen and looked at two cruses when back home and showed the wife, and we went back to book the cruse to Barbados rest of the Caribbean cruse.
September 24, 2025
Reply from Hays Travel - Telford
Thankyou for your lovely review! we loved having you in branch!
We have a great relationship with Hays…
We have a great relationship with Hays travel and happy with the service and help they provide, finding a holiday we are comfortable with. Thank-you.
September 24, 2025
Reply from Hays Travel - Telford
Thankyou for your lovely review! :)
Very efficient service from Natasha at…
Very efficient service from Natasha at your Telford branch.
Thank you 😊
September 21, 2025
Reply from Hays Travel - Telford
Thankyou for your lovely review!! :)
A warm welcome
A warm welcome as we entered the building. Helpful in finding the cruise that we wanted to book. The assistant needed to ask someone else about some questions we had but that was ok. Straightforward booking and setting up payment.
September 13, 2025
Reply from Hays Travel - Telford
Thankyou for your lovely review :)
Opened ar 14.30 booked and was a very…
Opened ar 14.30 booked and was a very pleasant experience
September 20, 2025
Reply from Hays Travel - Telford
Thankyou for your kind review :)
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