Myself and my friend were looking for a holiday to Thailand in 2027 to take in experiences. We were looked after by Calvin Edwards at Telford, he wrote down our requests and asked us to leave it with... See more
Company replied
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I am continually treated professionally by both Calvin and Elyse. They alone inspire me to go through my bucket list and consider areas to visit based on my journeys so far. If you move these two memb... See more
Company replied
Excellent service. First time we have booked a cruise. The lady who helped us could not have been more helpful. Regular users of Hays. Customer service in the Telford shop is first class.
Company replied
Laura and her team at the Telford Town centre have always been very pleasant and very helpful, nothing is to much trouble when ever you go into the shop they are always ready to help, we recommend the... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
111 The Border Telford Town Centre, TF3 4AE, Telford, United Kingdom
- 01952 303378
4.9
Excellent
681 reviews
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Elyse and the team were really helpful…
Elyse and the team were really helpful and patient. They were really friendly and kind and made the experience really great.
July 25, 2026
Reply from Hays Travel - Telford
Thankyou for your kind review we hope you have the best holiday! :) -Elyse
Reply from Hays Travel - Telford
Thank you for your wonderful feedback! We are so pleased to hear that our team provided you with such a positive experience.
Kind Regards
Hays Travel
The young woman who dealt with us was…
The young woman who dealt with us was really brilliant in everything she done
July 26, 2026
Reply from Hays Travel - Telford
Thank you so much for your wonderful feedback! We are delighted to hear that our team provided you with such brilliant service.
Kind Regards
Hays Travel
Very informative and helpful and made…
Very informative and helpful and made my booking really easy. First time I’ve used hays travel and it certainly won’t be the last.
Excellent service
July 18, 2026
Reply from Hays Travel - Telford
Thank you so much, it was lovely speaking with you and I hope you have the most amazing time in Italy - Laura
Pleasantgentlmanhelpful
July 16, 2026
Reply from Hays Travel - Telford
Thankyou very much for your review
It was very helpful and the young man…
It was very helpful and the young man who did the booking for us thank you
July 5, 2026
Reply from Hays Travel - Telford
Hi Patricia,
Thank you so much for your kind review! I'm really pleased I could help with your booking. I hope you have a wonderful holiday, and I look forward to helping you again in the future.
~ Calv
Thank you Laura for helping us to book…
Thank you Laura for helping us to book another holiday with Hays Travel!! great that we found out about the excursions you can assist with on the cruise we have booked 🤩
July 9, 2026
Reply from Hays Travel - Telford
Jean, you are always more than welcome, It is always a pleasure seeing you both - Laura
The young lady was polite and friendly…
The young lady was polite and friendly and she was very good at her job
July 8, 2026
Reply from Hays Travel - Telford
Thank you for leaving such lovely feedback, I genuinely appreciate it - Elyse
Reply from Hays Travel - Telford
Thankyou for your kind review :)
Repeat booking
We had just returned from a holiday at this resort and wanted to book a repeat visit next year. Travel Consultant was familiar with the area and was able to offer suggestions for our next visit and was very helpful throughout the booking.
July 1, 2026
Reply from Hays Travel - Telford
Hi Alan,
Thank you for your lovely review! I'm so pleased I could help you book your return visit and offer a few ideas for next time. I'm sure you'll have another fantastic holiday, and I look forward to helping you again in the future.
~ Calv
We have booked with Hays Travel the…
We have booked with Hays Travel the last few years, can not fault them always very knowledgeable helpful and kind. Feel very confident and comfortable booking with them. We will definitely continue using them in the future. A big thank you to all the amazing staff at the Telford Town Centre branch.
June 26, 2026
Reply from Hays Travel - Telford
Thank you for such lovely feedback, we really appreciate your kind words - Natasha
we found the whole experience very good…
we found the whole experience very good and helpful,
July 2, 2026
Reply from Hays Travel - Telford
Thank you for taking the time to leave a review, I really appreciate it, and I hope that I can be of assistance again in the future - Calv
Reply from Hays Travel - Telford
Hi Kim,
Thanks for the review! It really means a lot to know you choose Hays Telford time and time again and we look forward to helping you plan many more fantastic holidays in the future!
~ Calv
Very happy
Very polite and knowledgeable, went very smoothly, done a fantastic job, very happy with her service!
June 21, 2026
Reply from Hays Travel - Telford
Thank you for your lovely comment, it was a pleasure to get something booked for you :)
Hays Travel Telford
Great customer service from Elyse
Great customer service from Elyse. Nothing was too much trouble. The whole process of finding and booking our cruise was so easy.
June 28, 2026
Reply from Hays Travel - Telford
We're so glad we made your cruise booking easy and hassle-free. Thank you for your wonderful feedback!
Cruise booking
Natasha was really helpful with our cruise booking. Very knowledgeable and made the process easy.
June 28, 2026
Reply from Hays Travel - Telford
We're so glad we could make your cruise booking easy and stress-free. Thank you for your kind words!
Kind Regards
Hays Travel
Excellent service from an extremely…
Excellent service from an extremely nice and competent member of staff (Elyse)
June 24, 2026
Reply from Hays Travel - Telford
P Ferguson,
We are so pleased to hear you received excellent service from our team. Thank you for your kind words!
Kind Regards
Hays Travel
Superb attention.
Calvin at Telford, was VERY helpful all through our deliberations and booking .
He obtained specific information I required, to address the disabled assistance I require at the airport and hotel.
June 24, 2026
Reply from Hays Travel - Telford
Thank you so much for your kind review. It was a pleasure helping you with your holiday plans and making sure everything was in place for your assistance requirements. I hope you have a fantastic time exploring the Swiss Alps!
~ Calv
The staff member was extremely helpful…
The staff member was extremely helpful and helped us to book our trip offering advice and recommendations
June 23, 2026
Reply from Hays Travel - Telford
Thank you for taking the time to leave such lovely feedback, I really appreciate it - Natasha
First visit
After a short wait the representative was very helpful in finding us a last minute holiday.
June 20, 2026
Reply from Hays Travel - Telford
Thankyou for your lovely review!
I hope you have the best time.
I can not wait to see all the pictures and hear all about it when you get back :)
Elyse
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