Can't recommend Terri highly enough. Gave her details of where I wanted to go and when and just had to provide names, dob, direct debit details and she sorted it all and holiday was booked within 40 m... See more
Location
Switch locationPersonal Travel Consultant Terri Marie, NE52XT Newcastle, NE (England), GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Never used a travel agent before, I’ve already booked with her twice! Really good at meeting all my family needs and as someone who is not experienced travelling she was happy to answer and questions... See more
Terri Marie made the whole process an absolute pleasure. She had a great deal available, answered any questions we had. She responded quickly and had the paperwork emailed over in no time. Can’t recom... See more
Terri Marie was absolutely fantastic with my booking she give me lots of information didn’t rush me too book there was no pressure. Terri Marie answered all of my questions great experience. I wil... See more
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Personal Travel Consultant Terri Marie, NE52XT, Newcastle, NE (England), United Kingdom
- 01916540232
4.8
Excellent
60 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Lovely helpful girl terri made it so…
Lovely helpful girl terri made it so easy thank you
November 11, 2025
Highly recommend Terri Marie at Hays Travel
Terri Marie made the whole process an absolute pleasure. She had a great deal available, answered any questions we had. She responded quickly and had the paperwork emailed over in no time. Can’t recommend her enough. Will definitely be booking with her in future.
November 4, 2025
Booking made easy
Booking made easy. Such a Smooth and easy transaction with Terri Marie. Excellent communication. Would 100% recommend and use again
November 7, 2025
Really helpful,professional and great…
Really helpful,professional and great communication
November 9, 2025
Terri Marie was absolutely fab from…
Terri Marie was absolutely fab from initial contact to getting the holiday booked and confirmed. Easy fast communication and nothing was too much trouble everything sorted very quickly and I feel confident that I have booked through Terri Marie thanks again for your wonderful help 😊
November 6, 2025
Very helpful
November 6, 2025
Very friendly so easy to book
Very friendly so easy to book well explained will book again
November 4, 2025
Great service :)
November 5, 2025
Easy approach so helpful
Easy approach so helpful! Would book again and recommend her to others!
October 24, 2025
Brilliant from start to finish
Brilliant from start to finish. Nothing was a bother while messaging her about the holiday we had booked and all the questions I throw at her. Thank you again.
October 24, 2025
Highly recommend Terri-Marie she was…
Highly recommend Terri-Marie she was absolutely fantastic and went way and beyond to be able to book and match my holiday. Her patience, communication and overall work ethic is outstanding.
October 17, 2025
Teri was vey quick and efficient with…
Teri was vey quick and efficient with managing and making our booking! Will definitely use again.
October 17, 2025
Terri is absolutely brilliant
Terri is absolutely brilliant, such an easy process and she makes dreams come true everyday. Absolutely love her. Thankyou again.
October 16, 2025
Fantastic service
Fantastic service. Terri was super professional and helpful. Cannot recommend her enough. I am one very happy customer
October 11, 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.