Very nice staff no pressure to book lady called Elaine served us very nice and took her time to get us what we wanted definitely book here again
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Spotted a short break in the window of the shop when shopping in the forge shopping centre and went in and enquired about it. We were welcomed in buy a member of staff and had a great experience talki... See more
As a large family group booking (10 adults and 7 children) we were looking for advice and expertise knowledge to help book our summer holiday. Val’s customer service skills were fab, she researched a... See more
Myself and my wife were looking for our first holiday in two years. As we had a great experience with Hays before we decided to return. We were taken immediately by Elaine, ca travel advisor who I hav... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Forge Shopping Centre, G31 4EB, The Forge, United Kingdom
- 01415307830
4.9
Excellent
1K reviews
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Val helped us get booked with date and…
Val helped us get booked with date and hotel we were exactly looking for
February 22, 2026
Reply from Hays Travel - The Forge
Thank you for your fantastic review, the details will be passed on to Valerie
Excellent service from the minute I…
Excellent service from the minute I entered, Elaine the member of staff was so helpful took our details and done everything she said she would , e-mailing and phoning throughout keeping me up to date with her progress.
February 15, 2026
Reply from Hays Travel - The Forge
Thank you so much for your kind review Gillian. So glad we got your trip booked. See you soon. Elaine
Stephanie was fantastic
Stephanie was fantastic. She really put me at ease and helped me get a great holiday
February 22, 2026
Reply from Hays Travel - The Forge
Thank you for your great feedback , this will be passed onto Stephanie
Very Helpful
The shop was very welcoming and when I told them I was in to book for a wedding they were on point with all details
February 19, 2026
Reply from Hays Travel - The Forge
Thank you for your fantastic review and feedback
Elaine the girl that dealt with us was…very helpful and a pleasure to deal with
Elaine the girl that dealt with us was very helpful and a pleasure to book our holiday 😊👍
February 15, 2026
Reply from Hays Travel - The Forge
Thank you for your kind review. Elaine
Reply from Hays Travel - The Forge
Thank you for your great review & feedback this will be passed onto Rebecca
We shwere constructive and friendly very satisfied with Louise who…
We were very satisfied with Louise who attended us, answered all our questions, would go with Hayes again.
February 5, 2026
Reply from Hays Travel - The Forge
Thank you for taking the time to review our Service
The young lady val was really helpful…
The young lady val was really helpful and patient she catered for my every need and was very patient especially when I was chalking and changing every two minutes nothing was a bother very respectful of what I wanted and requested.
February 11, 2026
Reply from Hays Travel - The Forge
Good afternoon, we are glad you had a very positive experience in store, thank you for your lovely comments for Val, this will be passed on
Reply from Hays Travel - The Forge
Thank you so much for your feedback Donna. Always a pleasure to help with your holiday searches. Elaine
Our experience is always a nice one…
Our experience is always a nice one with staff being extremely helpful
February 2, 2026
Reply from Hays Travel - The Forge
Thank you for your great review , your comments will be passed onto your booking agent
Excellent
Valerie was fab! Got us a great deal and very informative.
Great customer service.
February 8, 2026
Reply from Hays Travel - The Forge
Thank you for taking the time to review our service , thank you for the fantastic comments for Valerie
Very helpful and polite
February 8, 2026
Reply from Hays Travel - The Forge
Thank you for your 5* review
We had a good experience at hays travel…
We had a good experience at hays travel with stephanie she was so helpful and booked the exact holiday we wanted will definitely book with hays again !
February 7, 2026
Reply from Hays Travel - The Forge
Thank you for your 5* review of our service , your comments will be passed onto your booking agent Stephanie
Make Hays whilst the sun shines
Approachable, courteous and helpful. Shoutout to Rebecca for great customer service.
January 29, 2026
Reply from Hays Travel - The Forge
Thank you for your fantastic feedback for Rebecca
I was made to feel so welcome after…
I was made to feel so welcome after easyJet had amended my holiday hays calmed me down and helped me cancel and rebook another holiday would highly recommended as the customer service was amazing
January 29, 2026
Reply from Hays Travel - The Forge
Mary Grace,
We appreciate you taking the time to leave us such a wonderful review! We're so glad to hear that we could assist you with rebooking your holiday and that our customer service was amazing.
Hays Travel
Reply from Hays Travel - The Forge
Annmarie Bowers,
We appreciate you sharing; we are so happy to hear she was helpful! Thank you for your kind words.
Hays Travel
Magnificent Experience
Best experience I have ever had booking a holiday Danielle was outstanding in helping me choose the perfect holiday for my stag went above and beyond very knowledgeable courteous and very professional I would highly recommend Hays travel parkhead such a friendly atmosphere
February 2, 2026
Reply from Hays Travel - The Forge
Hi Paul
Thanks for an amazing 5 star review, Danielle Prides herself on excellent customer service.
Thanks for booking with Hays Travel
Have a great trip when it comes.
This was my 2nd time where a lovely…
This was my 2nd time where a lovely lady called Elaine dealt with my holiday enquiry and her service was amazing. Very knowledable and took time to review lots of options especially around suitability for one of our party (autistic child). Elaine never made you feel pressured in any way, even though it did take some time to review these. First class service from her both times Ive visited the store 😊
January 26, 2026
Reply from Hays Travel - The Forge
Thank you so much for your lovely feedback Yvonne. So glad we got your holiday booked. Elaine
Probably the best travel agent I have…
Probably the best travel agent I have booked with perfect from the start Elaine from the forge Glasgow your a Diamond
February 1, 2026
Reply from Hays Travel - The Forge
Thank you so much for your lovely review George. It's been a pleasure to book your holiday. Elaine
Reply from Hays Travel - The Forge
Thanks for an amazing 5 star review for Danielle
Have a great holiday when it comes.
From all the team at Hays travel the forge
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