Yesterday I had the absolute pleasure of going into Hay’s Travel at The Gyle and booking my trip to Australia and NZ in the near distant future. I had Liam as my Travel Agent and his Professionalism... See more
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Called in recently to find out if there was an opportunity to secure a holiday to Cyprus. I called into the Gyle centre Hays branch on two consecutive days, and was helped, very professionally, by tw... See more
Great customer service 5 ladies of a certain age not sure where we were going. Skye searched and found us a holiday which we were all happy with. Very welcoming and patient with us. As we had booked... See more
Company replied
Great customer experience. I would like to thank all team members. Always great to see Joan & I would like to thank you for all holidays that you have booked for me. Welldone Hays Travel gyle cent... See more
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
The Gyle Shopping Centre, EH12 9JR, The Gyle, United Kingdom
- 01315163723
4.9
Excellent
775 reviews
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The time taken for detail etc regarding…
The time taken for detail etc regarding holiday, nothing too much trouble
August 6, 2026
Called in recently to find out if there…
Called in recently to find out if there was an opportunity to secure a holiday to Cyprus. I called into the Gyle centre Hays branch on two consecutive days, and was helped, very professionally, by two friendly staff. I thank them and, indeed, all the staff. Excellent!
July 17, 2026
Hays Travel - The Gyle #1
Yesterday I had the absolute pleasure of going into Hay’s Travel at The Gyle and booking my trip to Australia and NZ in the near distant future. I had Liam as my Travel Agent and his Professionalism, Customer Service and effort he put in was second to none, and went out of Ihis way for me on all levels, just to find the right Travel Itinerary for one self. Also an amazing shout out to Emma & Skye for assisting and staying open for me later to get my arrangements done and over the line. I can’t thank you guys enough for what you done for me, it feels Surreal. And thank you Liam - Top Man and the Gyle Hay’s team for going out of your way for me, much appreciated..
Craig 👊🏼
August 3, 2026
Easy Booking
Easy booking experience and area knowledge .
Could do with comfier seats though.
August 4, 2026
Great customer experience.
Great customer experience.
I would like to thank all team members.
Always great to see Joan & I would like to thank you for all holidays that you have booked for me.
Welldone Hays Travel gyle centre.😀
August 1, 2026
Excellent service from Joan she is very…
Excellent service from Joan she is very thorough and is a great asset to your team
August 1, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Hays Travel - The Gyle
Thank you for your kind review!
We really appreciate it and look forward to welcoming you back soon.
Reply from Hays Travel - The Gyle
Thank you for your kind review!
We really appreciate it and look forward to welcoming you back soon.
Great customer service
Great customer service
5 ladies of a certain age not sure where we were going. Skye searched and found us a holiday which we were all happy with. Very welcoming and patient with us. As we had booked before with Hays it was seamless as they already had all our details. Fantastic service and we will definitely visit again for our next holiday booking. Everything taken care of for us, explained in detail, print off given and email confirmation sent while there. Amazing service.
July 21, 2026
Reply from Hays Travel - The Gyle
Thank you for your kind review!
We really appreciate it and look forward to welcoming you back soon.
Reply from Hays Travel - The Gyle
Thank you for your kind review!
We really appreciate it and look forward to welcoming you back soon.
Helpful, Professional & Friendly booking experience
Joan at The Gyle, Edinburgh store was helpful, professional & friendly couldn't have asked for anything more 🤩 Made the booking process a very pleasant experience.
July 13, 2026
Reply from Hays Travel - The Gyle
Thank you for your kind review!
We really appreciate it and look forward to welcoming you back soon.
YOUR EMPLOYEE LIAM WAS EXCELLENT
YOUR EMPLOYEE LIAM WAS EXCELLENT. HE DID EVERYTHING TO HELP US GET THE BEST HOLIDAY WE COULD GET. FANTASTIC!
July 11, 2026
Reply from Hays Travel - The Gyle
Thank you for your kind review!
We really appreciate it and look forward to welcoming you back soon.
Joan was spot on again finding us a…
Joan was spot on again finding us a holiday going away in 2 days time thanks Joan xx
July 19, 2026
Reply from Hays Travel - The Gyle
Thank you for your kind review!
We really appreciate it and look forward to welcoming you back soon.
Absolutely amazing joan always goes…
Absolutely amazing joan always goes above and beyond to make sure we get what we're looking for
July 12, 2026
Reply from Hays Travel - The Gyle
Thank you for your kind review!
We really appreciate it and look forward to welcoming you back soon.
Liam at Hays travel was a fantastic…
Liam at Hays travel was a fantastic help with booking a holiday. He was very friendly and knowledgeable and everything was easy from start to finish
July 19, 2026
Reply from Hays Travel - The Gyle
Thank you for your kind review!
We really appreciate it and look forward to welcoming you back soon.
They were so great and helpful and very…
They were so great and helpful and very chatty which I love. Thanks for the help in booking my holiday
July 8, 2026
Reply from Hays Travel - The Gyle
Thank you for your kind review!
We really appreciate it and look forward to welcoming you back soon.
Liam was extremely helpful in finding…
Liam was extremely helpful in finding out about which hotels in Prague offer gluten free menus for half board.
July 18, 2026
Reply from Hays Travel - The Gyle
Thank you for your kind review!
We really appreciate it and look forward to welcoming you back soon.
Booked a holiday and as the card wasn’t…
Booked a holiday and as the card wasn’t in my name constantly calling wanting pics of card front n back no explanation literal up until 2 days before departure
July 6, 2026
Reply from Hays Travel - The Gyle
Good Morning,
I can only apologise for the inconvenience caused and we hope that you had a lovely holiday when it came to it!
We greatly appreciate your feedback.
Kind regards,
Hays Travel - The Gyle
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