We spent absolutely ages in your Gyle branch trying to find a holiday perfect for us, last minute. Your consultant, Liam, was beyond patient and extremely knowledgeable and very quickly grasped what... See more
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Really friendly staff who made us completely welcome went out their way to organise the holiday for us and even stay beyond closing time to be able to complete the booking. Skye was so friendly and pr... See more
Company replied
We went to book a last minute holiday at Hays travel in the Gyle Centre in Edinburgh. We spoke to Skye who was really helpful and lovely She helped us find a nice hotel within our price range Tha... See more
Company replied
Great customer service 5 ladies of a certain age not sure where we were going. Skye searched and found us a holiday which we were all happy with. Very welcoming and patient with us. As we had booked... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
The Gyle Shopping Centre, EH12 9JR, The Gyle, United Kingdom
- 01315163723
4.9
Excellent
799 reviews
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We have just booked our holiday with…
We have just booked our holiday with Hay's Travel, for the second time. They explain all the details about the holiday make and it easy to understand . Would
recommend them to anyone how is thinking of a
holiday to visit them first.
Russell Yearsley
June 13, 2026
Reply from Hays Travel - The Gyle
Thank you for your kind review! We look forward to booking your holiday again in the future!
I was initially disappointed there were…
I was initially disappointed there were 8 booking desks and only two assistants serving, I had to wait almost an hour, However when Liam did help us he was excellent and couldn’t do enough to help us, he is a credit to your company
June 16, 2026
Reply from Hays Travel - The Gyle
Thank you for your kind review! We look forward to booking your holiday again in the future!
Thanks,
Liam
Specifications met
Liam was thorough and researched my specifications before proceeding with booking
June 15, 2026
Reply from Hays Travel - The Gyle
Thank you for your kind review! We look forward to booking your holiday again in the future!
Thanks,
Liam
Helpful and excellent care with the…
Helpful and excellent care with the booking Manager Ricky was first class in helping in all aspects of our trip
June 13, 2026
Reply from Hays Travel - The Gyle
Thank you for your kind review! We look forward to booking your holiday again in the future!
Thanks,
Ricky
All staff are xery friendly and helpful
June 12, 2026
Reply from Hays Travel - The Gyle
Thank you for your kind review! We look forward to booking your holiday again in the future!
Absolutely amazing Ricky the manager in…
Absolutely amazing Ricky the manager in HAYS TRAVEL GYLE shopping centre Edinburgh couldn’t of got anyone better he was absolutely fantastic and spent time searching for the right cruise for us as this was the very first cruise we be going on.As he has lots of experiences with cruising. he had been on lots of cruises in the past And full of lots of knowledge regarding places to go and see very helpful.
Thank you once again.
To RICKY the manager in HAYS TRAVEL
June 7, 2026
Reply from Hays Travel - The Gyle
Thank you for your kind review! We look forward to booking your holiday again in the future!
Thanks,
Ricky
Emma
Emma, Joan and Sky were amazing. They helped us when we couldn't get the hotel we wanted. Wonderful staff, couldn't do enough for us.
June 5, 2026
Reply from Hays Travel - The Gyle
Thank you for your kind review! We look forward to booking your holiday again in the future!
Thanks,
Emma, Joan and Skye
Reply from Hays Travel - The Gyle
Thank you for your kind review! We look forward to booking your holiday again in the future!
Thanks,
Emma
Liam was very helpful
Liam was very helpful, friendly but professional.
I would not hesitate to book further holidays with him.
Thank you!
May 31, 2026
Reply from Hays Travel - The Gyle
Thank you for your kind review! We look forward to booking your holiday again in the future!
Thanks,
Liam
Great Service from Ricky and Joan
Staff were so helpful and assisted in my requirements regarding ‘social’ flight timings. There is nothing worse than having to check out if your accommodation by a certain time and having a 12 hour wait for your red eye flight.
June 2, 2026
Reply from Hays Travel - The Gyle
Thank you for your kind review! We look forward to booking your holiday again in the future!
Great Service
The agent offered a number of options to consider and I can say that they sorted a great all inclusive deal which I accepted.
Great service
January 7, 2026
Reply from Hays Travel - The Gyle
Thank you for your kind review! We look forward to booking your holiday again in the future!
Thanks,
Liam
Very friendly Liam.nice friendly very informative and…
Very nice friendly very informative and very patience with us oldies.
June 2, 2026
Reply from Hays Travel - The Gyle
Thank you for your kind review! We look forward to booking your holiday again in the future!
Thanks,
Liam
Reply from Hays Travel - The Gyle
Thank you for your kind review! We look forward to booking your holiday again in the future!
Thanks,
Emma
Staff very helpful & welcoming.
Staff very helpful & welcoming.
Managed to get the holiday we wanted
Have booked through Hays several times & will continue to do so
May 24, 2026
Reply from Hays Travel - The Gyle
Thank you for your kind review! We look forward to booking your holiday again in the future!
What a great experience we had with…
What a great experience we had with Rick in Hay's travel Gyle Edinburgh, he was so knowledgeable and helpful re cruises and had been on the ship were going on which was great, gave lots of Advice and the fact Hays travel agents will be with us all the way was very reassuring thank you Rick for your help it was very much appreciated
May 25, 2026
Reply from Hays Travel - The Gyle
Thank you for your kind review! We look forward to booking your holiday again in the future!
Great staff
Great staff. Gave us a multiple of choices to choose from and a wide rangetoo the lady was very helpful
May 26, 2026
Reply from Hays Travel - The Gyle
Thank you for your kind review! We look forward to booking your holiday again in the future!
Very knowledgeable and no hard sell
Very knowledgeable and no hard sell.
Had good recommendations and didn’t hurry us. Would definitely use again.
May 21, 2026
Reply from Hays Travel - The Gyle
Thank you for your kind review! We look forward to booking your holiday again in the future!
My visit to Hays travel went well
My visit to Hays travel went well. I got flights booked quickly and efficiently and the staff were polite.
May 19, 2026
Reply from Hays Travel - The Gyle
Thank you for your kind review! We look forward to booking your holiday again in the future!
Thought we would try Hays for a change…
Thought we would try Hays for a change went with Barrhead last few times which was ok shop in the Gyle was empty decided on Aiden who was pleasant and put us at ease straight away were undecided where we wanted to go decided on Portugal as we had been two years ago booking was very straightforward same apartments got all the information we needed all in all no problems
May 15, 2026
Reply from Hays Travel - The Gyle
Thank you for your kind review! We look forward to booking your holiday again in the future!
Thanks,
Aidan
We have booked all our holidays with…
We have booked all our holidays with Joan at the gyle Edinburgh she is always great at finding us good places and great deal I would advise anyone to go & book their holiday with Joan at the gyle. Thanks Joan. Margaret swan
May 16, 2026
Reply from Hays Travel - The Gyle
Thank you for your kind review! We look forward to booking your holiday again in the future!
Thanks,
Joan
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