We spent absolutely ages in your Gyle branch trying to find a holiday perfect for us, last minute. Your consultant, Liam, was beyond patient and extremely knowledgeable and very quickly grasped what... See more
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Really friendly staff who made us completely welcome went out their way to organise the holiday for us and even stay beyond closing time to be able to complete the booking. Skye was so friendly and pr... See more
Company replied
We went to book a last minute holiday at Hays travel in the Gyle Centre in Edinburgh. We spoke to Skye who was really helpful and lovely She helped us find a nice hotel within our price range Tha... See more
Company replied
Great customer service 5 ladies of a certain age not sure where we were going. Skye searched and found us a holiday which we were all happy with. Very welcoming and patient with us. As we had booked... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
The Gyle Shopping Centre, EH12 9JR, The Gyle, United Kingdom
- 01315163723
4.9
Excellent
799 reviews
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Excellent
Excellent. Liam at gyle centre took the time to get me the holiday I wanted- though I was a bit vague about what I was looking for at first, he was very helpful in clarifying and checking out my choices. He made the whole process easy .
May 11, 2026
Reply from Hays Travel - The Gyle
Thank you for your kind review! We look forward to booking your holiday again in the future!
Thanks,
Liam
Pamela was very knowledgeable and dealt…
Pamela was very knowledgeable and dealt with all our special needs
April 29, 2026
Excellent service all staff are…
Excellent service all staff are friendly and helpful 👍 👏 😀
May 6, 2026
Reply from Hays Travel - The Gyle
Thank you for your kind review! We look forward to booking your holiday again in the future!
Thanks,
Liam
Reply from Hays Travel - The Gyle
Thank you for your kind review! We look forward to booking your holiday again in the future!
Thanks,
Liam
Joan in the gyle was very knowledgeable…
Joan in the gyle was very knowledgeable and couldn't do enough for us to make our holiday go as smooth as possible.
May 5, 2026
Reply from Hays Travel - The Gyle
Thank you for your kind review! We look forward to booking your holiday again in the future!
Thanks,
Joan
The reception we received from your…
The reception we received from your employee,Skye. She was so kind, patient and helpful when we came to book a holiday. She even got us an extra discount. This is the third time we have booked with Hays and we wouldn't think of going anywhere else.
May 5, 2026
Reply from Hays Travel - The Gyle
Hey Linda, thank you very much! I look forward to seeing you again - Skye :)
Joan our contact at Hays was very…
Joan our contact at Hays was very efficient and did her very best to get us the holiday that we wanted.
May 5, 2026
Reply from Hays Travel - The Gyle
Hey James, thank you so much for leaving your kind words. It's much appreciated - Skye :)
Emma who dealt with my trip was very…
Emma who dealt with my trip was very professional and efficient in booking this for me. Definitely a credit to Hays travel.
April 26, 2026
Very good …
Very good Liam was really knowledgeable which really helped in our choice of cruise
May 3, 2026
JOAN…
Joan was fantastic,she took time with us to get us exactly what we wanted for the price we wanted to pay.
May 1, 2026
Excellent service from start to finish
Excellent service from start to finish. I responded to a holiday ad on social media & sent an enquiry via messenger. This was answered promptly & I called to make a booking. This was completely hassle free, with friendly efficient service.
Would use Hays Travel again as a result of this experience.
April 30, 2026
Skye searched out holidays for us using…
Skye searched out holidays for us using the information we provided. We left her with the info and visited the next day when she provided information on what she had found and recommended for us.
April 13, 2026
Always use Hays they are knowledgeable…
Always use Hays they are knowledgeable easy to book with .. great job keep up the good work staff always easy to speak to
April 23, 2026
Liam took his time with us so we can…
Liam took his time with us so we can pick the right hotel and country.
We went to Malaga to Fuengirolla it was great. The only problem was that the airport must have been about 2-3 miles long. Im glad I got assist as I would never have been able to walk that. Otherwise brilliant thanks Liam xxxxx
April 10, 2026
Brasil trip booking
Great welcome!
Joan was very profissional.
She was paciente, friendly and very happy to help. Excellent support for the 2 days I’ve been there for some enquiries.
Fantastic service!
🥰
March 31, 2026
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