We spent absolutely ages in your Gyle branch trying to find a holiday perfect for us, last minute. Your consultant, Liam, was beyond patient and extremely knowledgeable and very quickly grasped what... See more
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Really friendly staff who made us completely welcome went out their way to organise the holiday for us and even stay beyond closing time to be able to complete the booking. Skye was so friendly and pr... See more
Company replied
We went to book a last minute holiday at Hays travel in the Gyle Centre in Edinburgh. We spoke to Skye who was really helpful and lovely She helped us find a nice hotel within our price range Tha... See more
Company replied
Great customer service 5 ladies of a certain age not sure where we were going. Skye searched and found us a holiday which we were all happy with. Very welcoming and patient with us. As we had booked... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
The Gyle Shopping Centre, EH12 9JR, The Gyle, United Kingdom
- 01315163723
4.9
Excellent
799 reviews
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The sales person was very helpful
April 11, 2026
We were very happy with our experience…
We were very happy with our experience with Emma who was very
Good and helpful the whole booking procedure was very good
April 7, 2026
The service I received from Emma at the…
The service I received from Emma at the gyle was absolutely brilliant was very patient with me as I kept changing my mind about my upcoming trip
Nothing was too much for her
March 30, 2026
The lovely nature of the service very…
The lovely nature of the service very helpful nothing was to much .
March 27, 2026
Sorry I can't remember the young…
Sorry I can't remember the young woman's name, but she was very helpful and got our holiday booked without a problem. She was friendly, helpful and efficient. There were 3 elderly ladies in front of us who hadn't been abroad for many years and she was kind and patient with them, talking them through all the steps. Worth mentioning too that the woman at the foreign exchange counter was also extremely good with these ladies and helped them get their spending money organised, nothing was a bother. Hays at the Gyle is a great place to book your holidays!
March 26, 2026
The travel sales assistant (Joan) was…
The travel sales assistant (Joan) was very helpful and patient when we were looking for a destination to meet our budget and resort preferences, she was very thorough in her search to which we were both delighted she found what we were looking for.
March 21, 2026
We had a very Professional young lady…
We had a very Professional young lady who was very nice and took her time to explain about our holiday after we purchased the total paid and she was rather patient in booking the holiday we chose so thanks to your lovely Staff called Skye thanks from Divinia Borthwick
March 21, 2026
The boy who served me was excellent and…
The boy who served me was excellent and really helped me .
This was at The Gyle in Edinburgh .
March 18, 2026
Joan was amazing once again
Joan was amazing once again . It's a joy booking holidays @ your store.
March 16, 2026
Emma was so helpful when booking our…
Emma was so helpful when booking our holiday, she knew her job and sorted everything out very professionally. I would recommend them anytime.
March 17, 2026
Always get very good service from…
Always get very good service from Joan, who knows what holidays we like
March 16, 2026
Had my friend with me and she needed to…
Had my friend with me and she needed to see the bigger picture and Joan help with that
March 9, 2026
Excellent customer care without pressure
Liam the travel agent was excellent at showing me options for a holiday within my budget. Eventually he got me organised and I am pleased with my holiday choice
March 4, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I have always found Hays Travel great
I have always found Hays Travel great. Your colleague Joan was very helpul. Even although I am going back to the same place and hotel for the third time she told us a few things about the surrounding areas which I haven't tried yet but will do this time.
March 1, 2026
Reply from Hays Travel - The Gyle
Robert Henderson,
We're happy to hear that you find our services great. It's wonderful that our colleague was so helpful in providing you with new information about the area you're visiting again. We appreciate your positive feedback.
thegyle, Hays Travel
Very professional experience
Emma understood exactly what our requirements were and dealt with us in a very easy conversational way. First rate!!!
We came away completely satisfied that we were in very safe hands.
We have dealt with Emma before and always been well looked after.
March 1, 2026
Reply from Hays Travel - The Gyle
Mr George Goodall,
We appreciate you taking the time to leave us such a wonderful review! We are so happy to hear that you felt well-cared for and that your needs were understood.
thegyle, Hays Travel
The sales agent Joan was amazing
The sales agent Joan was amazing. She was kind to apply discount which was great. She spend almost two hours to found me the best price and best location for me.
February 21, 2026
Reply from Hays Travel - The Gyle
Jyoti lmbu,
We appreciate you sharing your experience. We are so happy to hear that our agent was able to find you the best price and location and apply a discount for you.
thegyle, Hays Travel
Solo holiday
As this was my first solo holiday abroad, I found Joan very helpful and informative in finding a holiday that suited my needs. The whole experience was excellent and am looking forward to my holiday.
February 26, 2026
Reply from Hays Travel - The Gyle
Margaret McLaughlin,
We're so glad to hear that you found the assistance you received helpful for your first solo holiday abroad. We hope you have a wonderful time and thank you for your feedback.
thegyle, Hays Travel
2 centered destination
Great service from initial enquiry to booking the right destination with Emma and Liam.
February 25, 2026
Reply from Hays Travel - The Gyle
Lorraine Hussain,
We're happy to hear that you had a great experience, from your initial enquiry to booking your destination. Thank you for your positive feedback.
thegyle, Hays Travel
Next criisr
I popped into Hays Gyle to enquire about a cruise and Joan had it all booked in no time. Excellent service from hays
February 23, 2026
Reply from Hays Travel - The Gyle
Satisfied customer,
We're happy to hear that your cruise booking experience was so efficient! Thank you for sharing your positive feedback about the excellent service you received.
thegyle, Hays Travel
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