Hays Travel - Topsham Reviews 

453
TrustScore 5 out of 5

4.9

16 Fore Street, EX3 0HF Topsham, GB


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Rated 5 out of 5 stars

Karra at the Topsham branch is brilliant. Very knowledgeable and helped to make everything smooth and easy. Would strongly recommend Karra to anyone booking a holiday in the future. She really cares a... See more

Company replied

Rated 5 out of 5 stars

We were served by Nadine, in the Topsham branch of Hayes Travel. She was knowledgeable, helpful and friendly. Nothing was too much trouble. She helped us with our cryise personaliser. Hayes travel wi... See more

Company replied

Rated 5 out of 5 stars

Well what can I say but Lucy did a 100% job and also over and above helping booking my cruise highly recommend Hays Topsham friendly fast and a very efficient team the best in the south west

Company replied

Rated 5 out of 5 stars

Fantastic service. Arrived with a vague idea and Claire absolutely nailed it. Listened to our requirements and concerns. Resolved all our questions and concerns with a smile and great professi... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 16 Fore Street, EX3 0HF, Topsham, United Kingdom

  • 01392 876113

4.9

Excellent

TrustScore 5 out of 5

453 reviews

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4.9

All reviews

(453)

120,686 reviews in the last 12 months

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Rated 4 out of 5 stars

Very helpful staff

Very helpful staff

June 28, 2026
Hays Travel - Topsham logo

Reply from Hays Travel - Topsham

Thank you for sending a review through and taking the time, really appreciated. Best Wishes, Team Topsham :)

Rated 5 out of 5 stars

Lovely service from Claire

Lovely service from Claire, booked another little city break for next year.😎

July 3, 2026
Hays Travel - Topsham logo

Reply from Hays Travel - Topsham

Thank you so much for taking the time to write in a 5* review, its really appreciated. We hope you have a lovely time. Best Wishes, Team Topsham :)

Rated 5 out of 5 stars

Superb service from Hays Topsham.

Have used Hays at Topsham for a number of years, always friendly, knowledgeable and very professional service, special mention to Courtney who looked after our latest holiday requirements.

June 27, 2026
Hays Travel - Topsham logo

Reply from Hays Travel - Topsham

Thank you both for the 5* review and continuous loyalty to us. Best wishes, Team Topsham :)

Rated 5 out of 5 stars

Brilliant stress free service

Brilliant stress free service, would definitely recommend them

June 18, 2026
Hays Travel - Topsham logo

Reply from Hays Travel - Topsham

Thank you so much for taking the time to send in a 5* review. We hope that you have a fabulous time away in Greece. Best Wishes, Team Topsham :)

Rated 5 out of 5 stars

Karra Chandler at Hays Topsham branch…

Karra Chandler at Hays Topsham branch is a magician. Given yet another challenging brief for a family holiday for 10 people, she researched possibilities and presented a number of options from which we chose a dream trip that we are all excited about.

June 14, 2026
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Reply from Hays Travel - Topsham

Thank you so much for your 5* review. It is honestly a pleasure to take care and assist in finding the right thing for you and your family. Very precious new memories to be made. Best Wishes, Karra :)

Rated 5 out of 5 stars

Well what can I say but Lucy did a 100%…

Well what can I say but Lucy did a 100% job and also over and above helping booking my cruise highly recommend Hays Topsham friendly fast and a very efficient team the best in the south west

June 21, 2026
Hays Travel - Topsham logo

Reply from Hays Travel - Topsham

Thank you for taking the time to send in a 5* review. We never take these for granted and truly appreciate your loyalty. We hope that you have a fantastic trip. Best Wishes, Team Topsham :)

Rated 5 out of 5 stars

Another 5 star experience booking with…

Another 5 star experience booking with Hays Topsham, thank you team

June 13, 2026
Hays Travel - Topsham logo

Reply from Hays Travel - Topsham

Thank you for your 5* review and your loyalty to us here in Topsham. We truly hope that you are going to have a wonderful trip.
Best Wishes from Team Topsham :)

Rated 5 out of 5 stars

everything i asked for i got

everything i asked for i got, perfect, does exactly what it says on the tin.service was excellent.

June 18, 2026
Hays Travel - Topsham logo

Reply from Hays Travel - Topsham

Thank you so much for popping in to see us. So glad that we could get your off for a break. Wishing you a great trip. Best Wishes from all of us in Topsham :)

Rated 5 out of 5 stars

Friendly efficient service

Information given in a friendly efficient way after listening to what I would like and what I didn't want

June 12, 2026
Hays Travel - Topsham logo

Reply from Hays Travel - Topsham

It was my absolute pleasure to assist you again with a well deserved trip. Always here to listen and find the right thing for you. Best Wishes, Karra :)

Rated 5 out of 5 stars

Always helpful

Always helpful, patient and they take the pain out of booking a holiday

May 31, 2026
Hays Travel - Topsham logo

Reply from Hays Travel - Topsham

Thank you so much for the 5* review and your generous feedback. We hope that you have a lovely time. Best Wishes, Team Topsham :)

Rated 5 out of 5 stars

Booking a cruise with hayes Travel

We were served by Nadine, in the Topsham branch of Hayes Travel. She was knowledgeable, helpful and friendly. Nothing was too much trouble. She helped us with our cryise personaliser. Hayes travel will slso print off your travel documents fir any customer that neefs it.

June 4, 2026
Hays Travel - Topsham logo

Reply from Hays Travel - Topsham

Thank you so very much for taking the time to write such a wonderful 5* review. We hope that you have a wonderful trip. Best Wishes, Team Topsham :)

Rated 5 out of 5 stars

Really helpful and lovely staff

Really helpful and lovely staff. A great experience as always, we would not book through anyone else!

May 22, 2026
Hays Travel - Topsham logo

Reply from Hays Travel - Topsham

Thank you so much for your continued loyalty and 5* review. We really do appreciate it. Best Wishes, Team Topsham :)

Rated 5 out of 5 stars

Nadine made booking our holiday stress…

Nadine made booking our holiday stress free and found us exactly what we wanted

May 28, 2026
Hays Travel - Topsham logo

Reply from Hays Travel - Topsham

Thank you so much for the 5* review. We really appreciate you coming into Topsham. Best Wishes :)

Rated 5 out of 5 stars

Excellent Service from knowledgeable…

Excellent Service from knowledgeable friendly staff. Nothing is too much trouble

May 21, 2026
Hays Travel - Topsham logo

Reply from Hays Travel - Topsham

Thank you so much for the 5* review and your continued loyalty to us here in Topsham. We hope that you have a wonderful time. Best Wishes, Team Topsham :)

Rated 5 out of 5 stars

We were offered a holiday matching our…

We were offered a holiday matching our request for every thing asked for, at a price which was good and we were happy with. We received service with a smile. Thank you

May 20, 2026
Hays Travel - Topsham logo

Reply from Hays Travel - Topsham

So glad we could sort your return family trip. What a lovely thing to look forward to. Thank you for your continued loyalty and the 5* review. Best Wishes, Karra :)

Rated 5 out of 5 stars

Really helpful girls you would be silly…

Really helpful girls you would be silly not to book with them. Definitely will be back to book more ✈️

May 17, 2026
Hays Travel - Topsham logo

Reply from Hays Travel - Topsham

Thank you for the lovely 5* review, it was lovely meeting you and getting your trip all booked up! Best wishes- Team Topsham :)

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