Hays Travel - Topsham Reviews 

477
TrustScore 5 out of 5

4.9

16 Fore Street, EX3 0HF Topsham, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Been following all local Hays for deals, all helpful and booking couldn’t be easier, thank you to Courtney in Topsham. All booked and app downloaded and I’m sure more bookings to come 🙂

Rated 5 out of 5 stars

As always, a warm welcome and friendly advice. We just recently booked a holiday to China and Claire was helpful and knowledgeable as she’d visited there before which was great. We can’t recommend H... See more

Company replied

Rated 5 out of 5 stars

Karra from Topsham branch is always super helpful, professional, friendly, and quick! We’ve recently booked two holidays with her for next year and over last 3 years she’s helped us book holidays all... See more

Company replied

Rated 5 out of 5 stars

All questions answered, very professional and friendly service. Everything booked and e.mail confirmations received straight away! Very friendly staff!

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 16 Fore Street, EX3 0HF, Topsham, United Kingdom

  • 01392 876113

4.9

Excellent

TrustScore 5 out of 5

477 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(477)

126,693 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The best way to book a holiday

The people at Hays Travel are charming and efficient and make the whole experience of booking a holiday stress free.

January 22, 2026
Hays Travel - Topsham logo

Reply from Hays Travel - Topsham

Thank you so much for the 5* review, always a pleasure to book you. We really appreciate it. Best Wishes, team Topsham :)

Rated 5 out of 5 stars

Having used Hays travel before

Having used Hays travel before, we didn’t look anywhere else.
This time we used the Topsham branch.
The young lady listened to our ideas of what we wanted & helped us on our chosen holiday.
Very happy.

January 18, 2026
Hays Travel - Topsham logo

Reply from Hays Travel - Topsham

Thank you so much for the 5* review. We are so grateful that you took the time to do this and allowed us the opportunity to find the right thing for you. We hope that you have a wonderful time. Best Wishes, Team Topsham :)

Rated 5 out of 5 stars

So helpful

So helpful with all my requests for my holiday, nothing was too much trouble. Karra was so friendly and kind, I’ll definitely be back for my next trip

January 9, 2026
Hays Travel - Topsham logo

Reply from Hays Travel - Topsham

Thank you so much for taking the time to write a 5* review. These never get taken for granted and it was lovely to search through and get the right thing for your trip. Best Wishes, Karra :)

Rated 5 out of 5 stars

We always use Hays at Topsham

We always use Karra Chandler at Hays, Topsham Branch. She knows exactly what we would enjoy and always delivers

January 12, 2026
Hays Travel - Topsham logo

Reply from Hays Travel - Topsham

Thank you so much for your 5* review and continued loyalty. Its always a joy to take care of you and your adventures. Best Wishes, Karra :)

Rated 5 out of 5 stars

Help and understanding

Help and understanding

January 9, 2026
Hays Travel - Topsham logo

Reply from Hays Travel - Topsham

Thank you for your 5* review. They really do mean a lot to us and we hope you have a great trip. Best Wishes, Team Topsham :)

Rated 5 out of 5 stars

Karra was great

Karra was, as ever, extremely helpful, very clear explanation as to what she was doing and good liaison with the Travel company

January 7, 2026
Hays Travel - Topsham logo

Reply from Hays Travel - Topsham

Thank you so very much for your continued loyalty and the 5* review, it really is appreciated. Best Wishes, Karra :)

Rated 5 out of 5 stars

Hays Travel Review

The person I saw (Claire) was extremely helpful and very friendly.

December 13, 2025
Hays Travel - Topsham logo

Reply from Hays Travel - Topsham

Thank you so much for coming into Topsham to see us and allowing us to assist with your trip. We hope you have a wonderful time. Best Wishes, Team Topsham :)

Rated 5 out of 5 stars

Courtney was amazing and explained…

Courtney was amazing and explained everything clearly and now we are excited to go away on our holiday

December 9, 2025
Hays Travel - Topsham logo

Reply from Hays Travel - Topsham

Thank you so much for taking the time to write a 5* review for us. We really appreciate you coming in to Topsham and wish you a lovely time. Best Wishes, Team Topsham :)

Rated 5 out of 5 stars

Great Service

Great Service
Did everything we wanted and went above and beyond

November 30, 2025
Hays Travel - Topsham logo

Reply from Hays Travel - Topsham

Hi Andrea, thank you for your lovely review and it was a pleasure booking your holiday :)

Rated 5 out of 5 stars

Met by a warm welcome

Met by a warm welcome. Went extra mile to try and get a change to our booking

November 25, 2025
Hays Travel - Topsham logo

Reply from Hays Travel - Topsham

Hi Mike, thank you so much for the 5* Review. We are glad we were able to get your Holiday sorted. Best wishes, Team Topsham :)

Rated 5 out of 5 stars

Thank you Courtney from hays travel in…

Thank you Courtney from hays travel in Topsham with all your help with booking our trip you made it easy 😊

November 22, 2025
Hays Travel - Topsham logo

Reply from Hays Travel - Topsham

Thank you for the 5* Review.I am glad we were able to find a trip for you. Kind regards, Team Topsham :)

Rated 5 out of 5 stars

Christmas trip

Claire helped me book a Christmas trip to Copenhagen over messenger. She was quick with responding and made the experience very simple.

November 16, 2025
Hays Travel - Topsham logo

Reply from Hays Travel - Topsham

Thanks so much for taking the time to reply ! What a lovely trip to look forward too.

Rated 4 out of 5 stars

Claire was very helpful with my flight…

Claire was very helpful with my flight booking. Unfortunately because of her day off the price went up by more than £100.

November 15, 2025
Hays Travel - Topsham logo

Reply from Hays Travel - Topsham

Thanks for taking the time to leave feedback, it was a pleasure to confirm your trip.

Rated 4 out of 5 stars

Great service

Great service and polite and professional

November 9, 2025
Hays Travel - Topsham logo

Reply from Hays Travel - Topsham

Thank you very much for the Review and coming to see us in Topsham. We hope you have a wonderful time. Best Wishes, Team Topsham :)

Rated 5 out of 5 stars

Friendly and approachable staff team

Friendly and approachable staff team. Claire was very knowledgeable and able to guide us through options available for the holiday we were interested in. Lovely to go in and speak to someone rather than book online. Good price and options for chosen holiday.

November 9, 2025
Hays Travel - Topsham logo

Reply from Hays Travel - Topsham

Thank you very much for the 5* review and coming to see us Topsham. We hope you have a wonderful time. Best Wishes, Team Topsham :)

Rated 5 out of 5 stars

A pleasant and satisfactory booking…

A pleasant and satisfactory booking experience.
All explained clearly.

October 30, 2025
Hays Travel - Topsham logo

Reply from Hays Travel - Topsham

Thank you very much for the 5* review and coming back to us in Topsham. We hope you have a wonderful time. Best Wishes, Team Topsham :)

Rated 5 out of 5 stars

Top notch 1st class service

We return again and again...always 5 star service...we outlined our requirements..and "Kapow Splat"...Karra came up with suggestions..."what a star!!"...so we have booked up for two holidays in 2026..l cannot find fault in anything Topsham Hays does for us ..thank you ..thank you

October 19, 2025
Hays Travel - Topsham logo

Reply from Hays Travel - Topsham

Thank you so very much for the 5* review and your incredible loyalty to us here in Topsham. It is always a joy to take care of you for your very well deserved holidays. Best Wishes, Karra :)

Rated 5 out of 5 stars

Nadine was most helpful and positive…

Nadine was most helpful and positive ref. the booking. I hope this continues.

October 7, 2025
Hays Travel - Topsham logo

Reply from Hays Travel - Topsham

Thank you so much for coming in to see us in Topsham and the 5* review. We hope that you have a lovely trip. Best Wishes, Team Topsham :)

Rated 4 out of 5 stars

Initially told the holiday we asked…

Initially told the holiday we asked about was sold out but then told it wasn't. Asked fore email address to be added to the booking but still hasn't been.

September 27, 2025
Hays Travel - Topsham logo

Reply from Hays Travel - Topsham

Thank you for the 4* review. I believe the issue with the emails were due to a specific request of where to sent the info to. Sadly are offers are very popular and with live availability things can change very quickly but so pleased that you are still able to get away on the trip you requested. We hope that you have a brilliant time. Best Wishes, Team Topsham :)

Rated 5 out of 5 stars
Hays Travel - Topsham logo

Reply from Hays Travel - Topsham

Thank you so much for the 5* review. I'm so pleased to of got this adventure finalised for you both and you are in for such a wonderful trip. Thank you for your loyalty and allowing me to put this together for you. Best Wishes, Karra :)

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look