Hays Travel - Topsham Reviews 

478
TrustScore 5 out of 5

4.9

16 Fore Street, EX3 0HF Topsham, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Been following all local Hays for deals, all helpful and booking couldn’t be easier, thank you to Courtney in Topsham. All booked and app downloaded and I’m sure more bookings to come 🙂

Rated 5 out of 5 stars

As always, a warm welcome and friendly advice. We just recently booked a holiday to China and Claire was helpful and knowledgeable as she’d visited there before which was great. We can’t recommend H... See more

Company replied

Rated 5 out of 5 stars

Karra from Topsham branch is always super helpful, professional, friendly, and quick! We’ve recently booked two holidays with her for next year and over last 3 years she’s helped us book holidays all... See more

Company replied

Rated 5 out of 5 stars

All questions answered, very professional and friendly service. Everything booked and e.mail confirmations received straight away! Very friendly staff!

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 16 Fore Street, EX3 0HF, Topsham, United Kingdom

  • 01392 876113

4.9

Excellent

TrustScore 5 out of 5

478 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(478)

126,693 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The information given was clear and…

The information given was clear and precise so we could come to decision of the holiday we wanted.
The staff are always ready to help (even after the holiday was booked) any questions we have are answered
And dealt with ,
I have booked a number of holidays with hays travel and have had great experience every time

October 5, 2025
Hays Travel - Topsham logo

Reply from Hays Travel - Topsham

Thank you for your 5* review and taking the time to come back to us in Topsham :)

Rated 5 out of 5 stars

So happy

Open and honest conversation on discussing the holiday I was thinking of booking, listening to what my needs and expectations were and spending the time to help me achieve them . I am more than happy with the service I received
Karra really knows her job and so easy to talk to

September 24, 2025
Hays Travel - Topsham logo

Reply from Hays Travel - Topsham

Thank you so very much for your 5* review. It was my pleasure to take care of you for your very special adventure. Well done on booking a wonderful trip and I look forward to assisting you throughout the year. Best Wishes, Karra :)

Rated 5 out of 5 stars

Prompt courteous service.

Promp courteous service as always.

September 21, 2025
Hays Travel - Topsham logo

Reply from Hays Travel - Topsham

Thank you so much for the 5* review. We really appreciate you taking the time to send your feedback through and for your loyalty towards us here in Topsham. Best Wishes, Karra :)

Rated 5 out of 5 stars

We found the member of staff very…Helpful

We found the member of staff very helpful and knowledgeable. Making booking our holiday choices very easy. I would book with Hays again, and would recommend them to friends.

September 13, 2025
Hays Travel - Topsham logo

Reply from Hays Travel - Topsham

Thank you for the kind review. We hope that you have a wonderful time and look forward to helping you again in the future. Best Wishes, Team Topsham :)

Rated 5 out of 5 stars

How efficient the staff

Efficient friendly and helpful in every aspect of booking etc

September 9, 2025
Hays Travel - Topsham logo

Reply from Hays Travel - Topsham

Thank you so much for coming in to see us in Topsham. Glad we could assist in getting you away. Best Wishes, Team Topsham :)

Rated 5 out of 5 stars

Welcoming helpful staff

September 6, 2025
Hays Travel - Topsham logo

Reply from Hays Travel - Topsham

Thank you so much for the 5* review that you sent us. We hope you have a wonderful time. Best Wishes, Team Topsham :)

Rated 5 out of 5 stars

It’s the staff that make the service…

It’s the staff that make the service perfect

September 5, 2025
Hays Travel - Topsham logo

Reply from Hays Travel - Topsham

Thank you so much for your continued loyalty and your 5* review. We hope you have a very special trip. Best Wishes, Karra :)

Rated 5 out of 5 stars

From the welcome on the telephone from…

From the welcome on the telephone from the really lovely welcoming Ava to the super helpful Nadine, my experience of booking yet another break through Hays Topsham was as easy and stress free as always. Thanks so much ladies x

September 12, 2025
Hays Travel - Topsham logo

Reply from Hays Travel - Topsham

Hi Jodie, thank you for your lovely review, it was a pleasure booking your holiday :)

Rated 5 out of 5 stars

Very professional outfit

The professional way in which the agent carried out the booking making me feel assured I had not forgotten anything.

September 11, 2025
Hays Travel - Topsham logo

Reply from Hays Travel - Topsham

Thank you for the 5* review. This really means a lot to us that we made you feel assured. Best Wishes, Team Topsham :)

Rated 5 out of 5 stars

Excellent service

Excellent service, as always from Hays Travel Topsham. Friendly, knowledgeable, informative and efficient.

September 10, 2025
Hays Travel - Topsham logo

Reply from Hays Travel - Topsham

Thank you so much for the 5* review. We really appreciate and your continued support. Best Wishes from us all. Team Topsham :)

Rated 5 out of 5 stars

Very friendly

Very friendly

August 30, 2025
Hays Travel - Topsham logo

Reply from Hays Travel - Topsham

Thank you for the 5* review. I am glad we could find your Holiday for you. Best wishes, Team Topsham :)

Rated 5 out of 5 stars

Ava at hays travel Topsham

Ava was amazing
Very helpfull as this was my very first time booking a holiday as a surprise for my husband

August 19, 2025
Hays Travel - Topsham logo

Reply from Hays Travel - Topsham

Thank you for the 5* review. This really means a lot to us and hope you have a wonderful time. Best Wishes, Team Topsham :)

Rated 4 out of 5 stars

The team at Hayes in Topsham are always…

The team at Hayes in Topsham are always friendly and very helpful. They go out of their way to try and assist and best of all its not 'hard sell' so you can go and consider all aspects before deciding which holiday is best for you.

August 9, 2025
Hays Travel - Topsham logo

Reply from Hays Travel - Topsham

Always a pleasure to take care of you both and your adventures. Best Wishes, Team Topsham :)

Rated 5 out of 5 stars

Karra is so helpful and lovely

Karra is so helpful and lovely

August 17, 2025
Hays Travel - Topsham logo

Reply from Hays Travel - Topsham

Its been a Joy to take care of you again and looking forward to hearing your holiday stories. Thank you so much for the 5* review. Best Wishes, Karra :)

Rated 5 out of 5 stars

excellent

extremely helpful and explained clearly all aspects clearly and efficiently

August 16, 2025
Hays Travel - Topsham logo

Reply from Hays Travel - Topsham

Thank you very much for taking the time to write a 5* review. We really appreciate it and hope that you have a brilliant time. Best Wishes, Team Topsham :)

Rated 5 out of 5 stars

As usual excellent service.

As usual excellent service.

August 17, 2025
Hays Travel - Topsham logo

Reply from Hays Travel - Topsham

So pleased we can get you away with a lovely holiday to look forward to. Thank you so much for the 5* review. Best Wishes, Karra :)

Rated 5 out of 5 stars

Excellent service by Karra at Topsham…


Excellent service by Karra at Topsham Branch

August 9, 2025
Hays Travel - Topsham logo

Reply from Hays Travel - Topsham

Its an absolute joy to take care of you both for your annual trip. Wishing you a wonderful time with your friends. Thank you so very much for the 5* review. Best Wishes, Karra :)

Rated 5 out of 5 stars

Karra is knowledgeable

Karra is knowledgeable, friendly & helpful. Able to sort all our queries quickly & effectively

August 7, 2025
Hays Travel - Topsham logo

Reply from Hays Travel - Topsham

Thank you so much for the 5* review. It was my pleasure to assist with your exciting adventure and I cant wait to hear all about it. Best Wishes, Karra :)

Rated 5 out of 5 stars

Nadine was really friendly and helpful

Nadine was really friendly and helpful. She reflected on her own experiences of holidaying with a family of similar ages to ours. Nadine understood our requirements and looked at all options and was really patient as we dithered!

July 27, 2025
Hays Travel - Topsham logo

Reply from Hays Travel - Topsham

Thank you for booking with Hays Travel Topsham. We are glad Nadine could help you find the perfect holiday. Best Wishes, Team Topsham :)

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look