Hays Travel - Topsham Reviews 

478
TrustScore 5 out of 5

4.9

16 Fore Street, EX3 0HF Topsham, GB


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Rated 5 out of 5 stars

Been following all local Hays for deals, all helpful and booking couldn’t be easier, thank you to Courtney in Topsham. All booked and app downloaded and I’m sure more bookings to come 🙂

Rated 5 out of 5 stars

As always, a warm welcome and friendly advice. We just recently booked a holiday to China and Claire was helpful and knowledgeable as she’d visited there before which was great. We can’t recommend H... See more

Company replied

Rated 5 out of 5 stars

Karra from Topsham branch is always super helpful, professional, friendly, and quick! We’ve recently booked two holidays with her for next year and over last 3 years she’s helped us book holidays all... See more

Company replied

Rated 5 out of 5 stars

All questions answered, very professional and friendly service. Everything booked and e.mail confirmations received straight away! Very friendly staff!

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 16 Fore Street, EX3 0HF, Topsham, United Kingdom

  • 01392 876113

4.9

Excellent

TrustScore 5 out of 5

478 reviews

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4.9

All reviews

(478)

127,122 reviews in the last 12 months

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Rated 5 out of 5 stars

My visit was quick

My visit was quick, efficient and all my needs were met.

July 18, 2025
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Reply from Hays Travel - Topsham

Thank you so much for returning back to us here in Topsham and your 5* review is so very much appreciated. We hope that you enjoy your well deserved breaks. Best Wishes, Karra :)

Rated 5 out of 5 stars

One-way journey to New Zealand, via Asia from Exeter.

We used this branch to book two stops in South East Asia from the UK and then an onward flight to New Zealand. We wanted to avoid Heathrow and to try a local Airport. We were happy with the prompt suggested itinerary and the cost for this non return journey was very good. We found the service to be jolly and friendly yet focused. The whole plan was executed within the day! A job well done. Thank you.

July 17, 2025
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Reply from Hays Travel - Topsham

Thank you so much for your continued loyalty and coming back to us here in Topsham. I'm so pleased i could organise this trip for you. Best Wishes, Karra :)

Rated 5 out of 5 stars

Ava was helpful when doing 2 separate…

Ava was helpful when doing 2 separate bookings for myself and my husband and my friend and her husband today.

July 9, 2025
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Reply from Hays Travel - Topsham

A 5* review really does mean a lot to us all. Thank you so much for taking the time to do this and write a 5* review for us. Have a fantastic voyage. Best Wishes, Team Topsham :)

Rated 5 out of 5 stars

Great experience

Everyone was very engaged and helpful, especially Cara who has personal experience of the hotel we decided on.
Luci was also great and quotes and our booking were dealt with quickly and efficiently

June 29, 2025
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Reply from Hays Travel - Topsham

Thank you so much for giving us the opportunity to assist with your family holiday and share our personal experiences. We hope that you have a wonderful time and look forward to assisting you further in the future with your trips. Best Wishes Karra :)

Rated 5 out of 5 stars

Attention to individual needs

Always made to feel as if I'm the only customer they're dealing with, with nothing else for them to do at the time, (juggling balls may well be nearer to the truth!), and always making time to fully answer and research questions.

Recommendations never vary with 10/10 in all aspects.

Standards don't drop across the board from answering phonecalls through to a successful booking outcome.

Having received awards for their service and approach to their roles, they continue to maintain the reasons they were nominated and were successful ~ far from easy to do.

June 14, 2025
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Reply from Hays Travel - Topsham

Thank you so very much for taking the time to write such a detailed 5* review. We really appreciate you doing this and your continued loyalty towards us here in Topsham. You have a wonderful trip to look forward too. Best Wishes, Team Topsham :)

Rated 5 out of 5 stars

Excellent service from a trainee

Excellent service from a trainee. She is doing great. Polite and efficient with a great smile. well done topsham

June 22, 2025
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Reply from Hays Travel - Topsham

Thank you so much for the 5* review and kind words. We are glad we could find you a perfect Holiday. Best Wishes, Team Topsham :)

Rated 5 out of 5 stars

Booking was simple

Booking was very simple and agent was pleasant and efficient. Location of office in Topsham is very convenient

June 20, 2025
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Reply from Hays Travel - Topsham

Thank you for taking the time to send us a 5* review. We are glad we could help you. Best Wishes, Team Topsham :)

Rated 5 out of 5 stars
Hays Travel - Topsham logo

Reply from Hays Travel - Topsham

Thank you so much for taking the time to write a 5* review. We really appreciate it. Best wishes Team Topsham :)

Rated 5 out of 5 stars

The staff are so helpful and helped me…

The staff are so helpful and helped me and got it cheaper than I could on The TUI app, Amazing team aways happy to help

June 17, 2025
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Reply from Hays Travel - Topsham

Thank you for taking the time to send us a 5* review. We really appreciate the support. Best Wishes, Team Topsham :)

Rated 5 out of 5 stars

Helpful

Helpful, friendly

June 8, 2025
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Reply from Hays Travel - Topsham

Hi Cathy, Thank you for the 5* Review. I'm happy we were able to get your flight all booked. Best wishes Team Topsham :)

Rated 5 out of 5 stars

all 3 ladies at your topsham branch are…

all 3 ladies at your topsham branch are very friendly, helpful and nothing is to much trouble

June 3, 2025
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Reply from Hays Travel - Topsham

Thank you so very much for the 5* review and your continued loyalty to us here in the Topsham Store. Have a wonderful time. Best Wishes, Team Topsham :)

Rated 5 out of 5 stars

Excellent service from Courtney at…

Excellent service from Courtney at Topsham branch. Very friendly, helpful and efficient. Will definitely recommend.
Thanks
Nick Barton

May 30, 2025
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Reply from Hays Travel - Topsham

Thank you so much for the 5* review, glad we could get your trip sorted. Best wishes, Team Topsham :)

Rated 5 out of 5 stars

Hays was very good

Hays was very good, thoroughly experienced presented all the information well.

May 20, 2025
Hays Travel - Topsham logo

Reply from Hays Travel - Topsham

Hi Michael, thank you for choosing to book with us and your kind words - Team Topsham

Rated 5 out of 5 stars

Nailed it

Fantastic service.
Arrived with a vague idea and Claire absolutely nailed it.
Listened to our requirements and concerns.
Resolved all our questions and concerns with a smile and great professionalism.
Spent time making sure our ideas were built in to planning a once in a lifetime trip to New Zealand .
Open to amending plans and itinerary. Zero pressure and given time to consider all options.
Would advise anyone to make this your first stop travel experts.

May 14, 2025
Unprompted review
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Reply from Hays Travel - Topsham

Thank you so much for taking the time to leave such lovely feedback, it was a pleasure to meet you both and help to put together this amazing trip ! You will have a wonderful time together.

Rated 5 out of 5 stars

Hays Travel Topsham - Excellent

I am very impressed with the excellent Hays Travel Topsham and in particular with Nadine who advised my wife and I and we have now booked a holiday in Crete.
Hays Travel Topsham is a bright environment and all of the staff are very helpful.
Nadine was very patient and knowledgeable and listened to our holiday requirements suggesting various options. She answered all of our queries with professionalism and humour. Thank you.

March 15, 2025
Hays Travel - Topsham logo

Reply from Hays Travel - Topsham

Thank you so very much for the 5* review. We really appreciate it and your loyalty towards us all here in Topsham. Have a wonderful trip. Best Wishes, Team Topsham :)

Rated 5 out of 5 stars

Karra was wonderful

Karra was, as always excellent. It was a difficult challenge, to help find accommodation for 4 weeks in Sweden, to take place in 4 different places and in 2 weeks time. As usual, she rose to the challenge with good humour and professionalism. Could not be faulted. thank. Nothing is ever too much trouble. Thank you

April 26, 2025
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Reply from Hays Travel - Topsham

Thank you ever so much for taking the time to write such a lovely 5* review. It was my absolute pleasure to be able to assist you both and as promised...the challenge was accepted and completed. I wish you both a very successful trip. Best Wishes Karra :)

Rated 5 out of 5 stars

Excellent service

Excellent service from Nadine, we discussed requirements and she came up with the perfect holiday for myself and my friend.

April 25, 2025
Hays Travel - Topsham logo

Reply from Hays Travel - Topsham

Thank you so much for taking the time to write a 5* review. It was our pleasure to assist and hope that you have a brilliant time. Best Wishes, Team Topsham :)

Rated 5 out of 5 stars

Really knowledgeable and helpful

Really knowledgeable and helpful, will be using again. Thanks Nadine

April 17, 2025
Hays Travel - Topsham logo

Reply from Hays Travel - Topsham

Thank you so very much for taking the time to write a lovely 5* review. We never take these for granted. We hope that you have a great trip. Best Wishes, Team Topsham :)

Rated 5 out of 5 stars

It's our first time cruising.the…

It's our first time cruising.the assistant was sooo helpful . Getting us good cabins .deffo book again with hays of topshem

April 22, 2025
Hays Travel - Topsham logo

Reply from Hays Travel - Topsham

So glad we could be helpful for your first cruise Stephen. Thank you for the 5* review. Best wishes, team Topsham :)

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