Always deal with Ruth, Torquay branch. Totally rely on her judgement, always accommodating when we have to change at last minute. Nothing too much trouble and just booked another holiday with her. Al... See more
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As always, excellent service. Nothing is too much trouble, it's so lovely to be able to go in store and be treated as friends and not 'just' customers, even had a cuppa and bikkies. It's no coincide... See more
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We wanted a warm holiday going from Exeter as we only had a week free. Jasmine was excellent at finding options for flights and hotels. Jasmine was very professional and helpful and made us feel ver... See more
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We were served by Ruth in Torquay Hayes travel, she was very friendly and so knowledgeable about the countries and areas that would suit my husband and I. After spending several holidays in the canne... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
49 Union Street, TQ1 1ET, Torquay, United Kingdom
- 01803 896927
4.9
Excellent
625 reviews
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The advisor found exactly what I was…
The advisor found exactly what I was looking for and helped me to make the booking.
August 5, 2025
Reply from Hays Travel - Torquay
Thank you for your lovely review, I'm so happy we were able to find you the holiday you wanted! We hope you enjoy your family holiday. Best wishes, Parker :)
A joyful travel booking experience
Came in yesterday to book a holiday and although the first time booking through Hays as usually have booked myself on line or over the phone. Have had hundreds of holidays abroad and must say the whole process was the easiest I have experienced with a local travel agent. Emma was very efficient and spot on with information - a credit to Hays Travel.
August 11, 2025
Reply from Hays Travel - Torquay
Thank you so much for your lovely review, and we're so glad to have made it such an easy experience for you! We hope you enjoy your holiday, and look forward to hearing all about it. Best wishes, Emma :)
Knew where we wanted to go
Knew where we wanted to go, went in travel agents and everything was done for us. Quick and easy.
August 3, 2025
Reply from Hays Travel - Torquay
Thank you so much for your lovely review, we're glad to have made it an easy process. We hope you enjoy your Christmas trip to Florence. Best wishes, Abbie :)
Carly was knowledgeable
Carly was knowledgeable, very efficient and friendly. It was a complex booking as we had family flying in from Australia but she guided us through it .
August 8, 2025
Reply from Hays Travel - Torquay
Good morning Peter! Thank you for your 5* review and kind words . Im glad we were able to sort this booking out for you !
Best wishes ,
Carly
Very helpful and patient
Very helpful and patient. Did lot of time getting rooms for me .
July 22, 2025
Reply from Hays Travel - Torquay
Thank you for your 5 Star Review! I hope you are all looking forward to your cruise! Best Wishes, Parker
Excellent service
Excellent service — as I have come to expect in nearly 20 years of using Hays
July 29, 2025
Reply from Hays Travel - Torquay
Thank you for your 5 Star Review, It is always a pleasure booking your holidays! Best Wishes, Emma J
Reply from Hays Travel - Torquay
Thank you for your lovely 5* review, we're so glad to have given you a positive experience and got your holiday booked. Best wishes, Emma :)
It was a great help being able to book over the phone
It was a great help being able to book over the phone.
Abbi talked me through the options for my flight,she was most helpful,efficient and polite. It is unusual to get such help over the phone these days.
They answered the phone straight away !
Elizabeth Langford
July 20, 2025
Reply from Hays Travel - Torquay
Good Afternoon Elizabeth, thank you for your kind comments. We hope you enjoy spending time with your son. Best wishes Abbie
Great service...
Great experience, very professional service.. second to none.
Thank you very much Carly for everything you've done regarding my trip to Asia..and also thanks to your work colleague who I saw also (sorry can't remember her name) again very professional.
July 12, 2025
Reply from Hays Travel - Torquay
Thank you so much for your lovely review, it was a pleasure to get you your perfect holiday booked and we hope you have an amazing time! Best wishes, Carly :)
Always treated well at my local branch
Always treated well at my local branch, and always get what I need.whether it’s information or travel money. Thank you all for your great service and assistance. Brenda
July 19, 2025
Reply from Hays Travel - Torquay
Thank you for your lovely review Brenda - we're always happy to help! Best wishes, Carly :)
Ruth is very helpful and does her best…
Ruth is very helpful and does her best knowing what we need and want
July 17, 2025
Reply from Hays Travel - Torquay
Good afternoon Mr Harris, thank you for your kind comments and 5* review. Always a pleasure booking your holidays for you. Best wishes Ruth
Hays Torquay
Visited store for travel money and discussed travel insurance. Staff very helpful and happy to answer all questions
July 13, 2025
Reply from Hays Travel - Torquay
Thank you for your lovely review. I am glad we was able to get everything sorted for your holiday.
Emma :)
Exceptional Service..!!!
Well, what can I say? Firstly, we was greeted in the Torquay branch of Hays Travel by a lovely lady called Emma who was very friendly and bubbly.
We explained we wanted a family holiday with all the grandparents and all the kids told her our requirements and she jumped straight in to action filled with knowledge..!! Given us all the information for different parts of Travel. What would be a better scenario with the kids and grandparents.
Cut a long story short she helped us from start to finish and we booked there and then she even helped us with all the Parking bookings at the airport all the additional information and she’s even emailing the hotel with our requirements.
All I can say is she is a very highly experienced member of staff who brings a lot of passion to her clients and you can see she’s an asset to the company. I hope the company appreciates her as much as she has helped us with our holiday booking and we will be back to book another one with Emma directly.
Dudley & Hollie
July 12, 2025
Reply from Hays Travel - Torquay
Thank you for your lovely review and comments. It was a pleasure booking your holiday and making sure we found something for everyone. Looking forward to hearing about your holiday upon return.
Emma :)
They made me feel comfortable as soon…
They made me feel comfortable as soon as I got in and they were very helpful in finding the best holiday for my situation and they explained everything step by step thank you for making my experience so welcoming
July 1, 2025
Reply from Hays Travel - Torquay
Good morning Robert, thank you for your kind comment. We hope you both have a lovely cruise.
Best wishes Abbie
Reply from Hays Travel - Torquay
Good Afternoon Mr Lindley, Thank you for your kind comments. Always a pleasure booking your holiday every year. Best wishes Ruth
Reply from Hays Travel - Torquay
Good Afternoon Iain,
Thank you for your kind comments, always a pleasure booking your holidays. Thanks for being a loyal customer of mine, lost count how many years i've known you now.
Best wishes Carly x
Carly is amazing
Carly is amazing! Would not have booked the holiday through Hays if it wasn't for her
June 27, 2025
Reply from Hays Travel - Torquay
Good Afternoon David, thank you for your kind comments and 5* review. The 3 of you will have an amazing time in the Egyptian sunshine.
Best wishes Carly
The young lady Carly was superb…
The young lady Carly was superb arranging the whole holiday nothing was to much trouble a credit to your company absolutely fantastic
July 2, 2025
Reply from Hays Travel - Torquay
Good Afternoon, thank you very much for your kind comments and 5* review.
We hope you have a fab time in Benidorm.
Best wishes Carly
Extremely friendly professional…
Extremely friendly professional service from Emna. Holiday booked and everything explained well. 3rd time now I've used Hays Travel, best travel agents.
June 24, 2025
Reply from Hays Travel - Torquay
Good Morning Valerie, thank you for your 5* review and your kind comments. We hope you have a lovely time cruising the Fjords. Best wishes Emma
Reply from Hays Travel - Torquay
Thank you so much for your lovely review! I'm glad we were able to make this a stress free experience for you, and we hope you enjoy your holiday! All the best, Parker :)
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