Always deal with Ruth, Torquay branch. Totally rely on her judgement, always accommodating when we have to change at last minute. Nothing too much trouble and just booked another holiday with her. Al... See more
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As always, excellent service. Nothing is too much trouble, it's so lovely to be able to go in store and be treated as friends and not 'just' customers, even had a cuppa and bikkies. It's no coincide... See more
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We wanted a warm holiday going from Exeter as we only had a week free. Jasmine was excellent at finding options for flights and hotels. Jasmine was very professional and helpful and made us feel ver... See more
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We were served by Ruth in Torquay Hayes travel, she was very friendly and so knowledgeable about the countries and areas that would suit my husband and I. After spending several holidays in the canne... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
49 Union Street, TQ1 1ET, Torquay, United Kingdom
- 01803 896927
4.9
Excellent
626 reviews
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Reply from Hays Travel - Torquay
Good Afternoon Mr & Mrs Green, thank you for your kind comments and 5* review. We hope you enjoy Krakow and look forward to hearing about it when you return. Best wishes Emma
An absolute pleasure as always
An absolute pleasure as always, Abbie and Karly were extremely helpful and a pleasure to deal with. All of your staff in this branch are extremely good.
June 13, 2025
Reply from Hays Travel - Torquay
Thank you for your 5 Star Review, It is always a pleasure booking your holidays. Best Wishes from all of us at Team Torquay :)
Yet again great service with a smile
Yet again great service with a smile. The staff at Torquay branch never fail to impress me. Always helpful,jolly but professional. Its the only travel agent i will use.
June 7, 2025
Reply from Hays Travel - Torquay
Thank you very much for your 5 Star Review, I hope you are looking forward to your cruise! Best Wishes, Ruth
straight forward
straight forward, and helpful.
adviser showed us several holiday choices.
May 29, 2025
Reply from Hays Travel - Torquay
Good Afternoon, thank you for your kind comments. We hope you have a lovely time in Turkey, send us back some sunshine please. Best wishes Emma J
Great personal service
Emma was great! Helped find us a holiday to a lovely location at the right price point. Thanks, Emma!
June 3, 2025
Reply from Hays Travel - Torquay
Thank you for your 5* Review and lovely words. I am glad that I was able to help you find the perfect holiday. - Emma :)
Hays travel are very professional…
Hays travel are very professional patient and willing to take as much time needed to make sure you have the right holiday.
May 25, 2025
Reply from Hays Travel - Torquay
Thank you so much for your lovely review! Feedback from our customers is really invaluable, and we're glad to have been able to provide such a positive experience for you. We hope you're looking forward to your cruise! Best wishes, Ruth :)
Reply from Hays Travel - Torquay
Thank you for your 5* review, I hope you enjoy your trip to Amsterdam. Best wishes, Parker :)
Good service
Good service, friendly and helpful staff, offered choices to for the holiday I wanted
May 16, 2025
Reply from Hays Travel - Torquay
Thank you for your lovely review, and we hope you enjoy your trip! Best wishes, Ruth :)
Extremely good service
I found our agent Ruth to be very, very helpful. Was extremely polite friendly and we would definitely use Hayes travel
again to book our holidays.
May 8, 2025
Reply from Hays Travel - Torquay
Thank you for your 5 Star Review, I hope you are looking forward to Tenerife! Best Wishes, Ruth
We basically told the sales rep what…
We basically told the sales rep what our requirements were in what we were looking for in our holiday wishlist and they came up with our perfect holiday .
May 4, 2025
Reply from Hays Travel - Torquay
Thank you for your lovely review, feedback from our customers is invaluable to us, and we're so glad to have been able to find you your perfect holiday! Best wishes, Ruth :)
Reply from Hays Travel - Torquay
Thank you for your 5 Star Review, We are here to assist if you need anything .Have a great holiday! Best Wishes, Carly :)
Apologies for forgetting your name but…
Apologies for forgetting your name but the lady that helped us find our holiday was patient and efficient. Very happy with the service. Thank you ☺️
May 4, 2025
Reply from Hays Travel - Torquay
Thank you for your 5 Star Review Tracy, I hope you are looking forward to your holiday to Majorca!Best Wishes, Carly
Reply from Hays Travel - Torquay
Thank you for your lovely review! We hope you have a wonderful time in Corfu and look forward to hearing all about it. Best wishes, Ruth :)
Sam the who dealt with our…
Sam the who dealt with our inquiry/booking was extremely helpful and patient with a very personable approach, nothing was ‘too much bother’ for her.
May 1, 2025
Reply from Hays Travel - Torquay
Thank you for your kind words. I am glad we was able to get the Cruise sorted for you :) Emma J
Emily J and Carly are stars!
Emily J and Carly were so helpful and accommodating! They processed my holiday changes politely and were so helpful! I highly recommend this agency and will definitely use them again in the future! Thanks again for a lovely experience from start to finish!
April 14, 2025
Unprompted review
Reply from Hays Travel - Torquay
Thank you so much for your lovely review! It was our pleasure to get your holiday booked for you, and we really appreciate the feedback - it really is invaluable to us. We hope you have a lovely time away. All the best, Emma :)
The travel agent we dealt with was very accommodating …
The travel agent we dealt with was very helpful and courteous. Parker seemed to be very happy in the job of providing a good service and ultimately a sale!!!!
April 12, 2025
Reply from Hays Travel - Torquay
Thank you for your lovely review! It was my pleasure to book your holiday for you, and I hope you're looking forward to it! Best wishes, Parker :)
Holiday booking at Hays Torquay
We arrived late in the afternoon but were treated with the utmost patience and courtesy. The staff were very kind and helpful despite the late hour and we were able to book what we wanted. The assistant Abbie was very knowledgeable and stayed right up to closing time to help us.
April 5, 2025
Reply from Hays Travel - Torquay
Thank you for your lovely review, John! It's always our pleasure to find our customers what they want, and we're glad to have provided such a positive experience for you. Best wishes, Abbie :)
We found Parker to be friendly and…
We found Parker to be friendly and helpful.
The only downside was the cost of holiday insurance.
March 28, 2025
Reply from Hays Travel - Torquay
Thank you for your 4 Star Review Lynette, I hope you are looking forward to your holiday to Rhodes! Best Wishes, Parker
Great Vietnam Cambodia itinerary plan
Abbie went out of her way to get the trip that I wanted by changing suppliers. She understood what I wanted in my plans for a trip and was always very professional in all dealings
March 24, 2025
Reply from Hays Travel - Torquay
Thank you for your 5 star review Kevin, I am so glad we managed to get exactly what you wanted in the end! And what an exciting trip to look forward to! Best wishes, Abbie
Excellent Service
Great help today booking our first cruise. Helpful, informative and cheery. Didn't feel under any pressure to purchase. Whole team were welcoming.
March 22, 2025
Reply from Hays Travel - Torquay
Thank you for your 5 Star Review, I hope you are looking forward to your Cruise! Best wishes, Ruth
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