I walked into the shop in Totton, first ever time in a travel agents and spoke to Aimee. She immediately put me at ease and helped me find the perfect holiday for my family with in the budget I... See more
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We booked our last-minute holiday to Walt Disney World in Florida with the wonderful Natasha of the Totton branch who patiently walked us through all of the details, managed to secure us a preferred r... See more
Company replied
My daughter in-law booked the holiday for us. Sorry we couldn’t be there. Put I have booked other holidays with you before. Thank you for sending us all the information we need after it was completed... See more
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The staff are always friendly and helpful. Ammie always manages to find the perfect holiday and arranges everything from the accommodation, car parking and insurances for us. Cannot thank her enoug... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
17 Commercial Road, SO40 3BX, Totton, United Kingdom
- 02380984251
4.9
Excellent
373 reviews
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Ruby was very helpful and patient
Ruby was very helpful and patient. She looked up many different options until we found what I was looking for. Hopefully the resort will turn out to be all it promises.
May 16, 2026
Reply from Hays Travel - Totton
Thankyou for your review :)
Really down to earth staff pleasure to…
Really down to earth staff pleasure to deal with and they put up with me
May 3, 2026
Reply from Hays Travel - Totton
Thankyou thats really kind :)
Exceptional service
Always have exceptional service from all the girls at Hays Totton, very helpful and will go out of their way to help and get you the best deals. Would thoroughly recommend and will definitely continue to use for all our holiday requirements.
April 19, 2026
Reply from Hays Travel - Totton
Thankyou for your review :)
Helpful knowledgeable and found the…
Helpful knowledgeable and found the best booking for our holiday
April 14, 2026
Reply from Hays Travel - Totton
Thank you for taking the time to write this lovely review, I really appreciate your positive feedback and hope you have an amazing holiday. Many Thanks Natasha
Aimee at Hayes travel in Totton was…
Aimee at Hayes travel in Totton was very professional in both her approach to us and her attitude with our requests and needs.
We were very happy with the outcome of our visit and the holiday she was able to secure for us.
April 14, 2026
Reply from Hays Travel - Totton
Thankyou for your review :)
A five star service
Lin was very polite and helpful and ensured she was aware of exactly what I needed from the holiday. Could not fault her in any way.
April 8, 2026
Reply from Hays Travel - Totton
Thank you so much for your kind review. It was lovely to help you plan your holiday. I t does look wonderful.
Kind regards Lin
Lin was very friendly and helped us…
Lin was very friendly and helped us book our cruise as none of us had been on a cruise before so didn’t know the best cabins etc.
March 29, 2026
Reply from Hays Travel - Totton
Good morning, thank you so much for your kind review. Kind regards Lin
Always happy staff very helpful love…
Always happy staff very helpful love booking my holidays at totton branch
April 1, 2026
Reply from Hays Travel - Totton
Thank you for the lovely review. :)
Booking a holiday
Booking a holiday
30/03/2026
Hays Travel Totton
When we entered he shop we were greeted with nice smile and politeful question of ( What can we help you with today?). We were greeted by Aimee who explained everything about the booking clearly from start to finish. All our questions were answered. Before we left the shop she also explained that should we have any more questions regarding the booking, that we could telephone or email her anytime. Great service.
March 31, 2026
Reply from Hays Travel - Totton
Thankyou for the lovely review. :)
Very good service
Very good service. Lynn did research and talked me through various options before I decided on my holiday.
March 20, 2026
Reply from Hays Travel - Totton
Thankyou for the review :)
Great customer service Tash was really…
Great customer service Tash was really helpful
March 26, 2026
Reply from Hays Travel - Totton
Thank you for taking the time to write this lovely review, I really appreciate your positive feedback and hope you have an amazing holiday. Many Thanks Natasha
Natasha is always amazing
Natasha is always amazing, and makes my holiday so easy to choose and book, and sorts out any issues I may have, All the other girls are lovely to, nothing to much trouble, thank you ladies x
March 27, 2026
Reply from Hays Travel - Totton
Thank you for taking the time to write this lovely review, I really appreciate your positive feedback and hope you have an amazing holiday. Many Thanks Natasha
The agent Lyn Jewel was most helpful
The agent Lyn Jewel was most helpful , and very friendly
March 21, 2026
Reply from Hays Travel - Totton
Good Afternoon, thank you so much for your kind review. Its always lovely to receive a good review
Kind regards Lin
Reply from Hays Travel - Totton
Thank you for taking the time to write this lovely review, I really appreciate your positive feedback and hope you have an amazing holiday. Many Thanks Natasha
Aimee is a Star
Aimee is a Star. Nothing is too much trouble. Even with some of the challenges my holidays sometimes seems to cause! I always feel listened to and
looked after. Thank you!
February 25, 2026
Reply from Hays Travel - Totton
Thank you for taking the time to write this lovely review, I really appreciate your positive feedback and hope you have an amazing holiday. Many Thanks Aimee
I am more than happy with Hays at…
I am more than happy with Hays at Totton.
Lyn is who we deal with most, and she is great, cannot fault her or the rest of the girls. Always ready to help and check last minute small details.
February 25, 2026
Reply from Hays Travel - Totton
Thankyou for your review. :)
Travel advisor good and patient.
Travel advisor good and patient.
Only one advisor in store so had to wait hour and half to be dealt with!
February 17, 2026
Reply from Hays Travel - Totton
Good morning Angela, thank you for your kind feed back. I am so sorry you had to wait for me, to serve you. I hope you have a lovely holiday when it comes.
Kind regards Lin
Booking a holiday
Booking our holiday was so easy with the help of Lin, even with the change of flight times
February 15, 2026
Reply from Hays Travel - Totton
Hi thank you so much for your kind review, its always lovely to get good feed back. I hope you enjoy your holiday
Kind regards Lin
Booking flights
Booking flights
Polite, confident reception, able to find
Dates ,flight times to suit me. Booked seats outward & return. A good experience.
February 12, 2026
Reply from Hays Travel - Totton
Good morning Mrs Bonning, thank you so much for your lovely review. I really appreciate you taking the time to send this.
Kind Regards Lin
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