I walked into the shop in Totton, first ever time in a travel agents and spoke to Aimee. She immediately put me at ease and helped me find the perfect holiday for my family with in the budget I... See more
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See what reviewers are saying
We booked our last-minute holiday to Walt Disney World in Florida with the wonderful Natasha of the Totton branch who patiently walked us through all of the details, managed to secure us a preferred r... See more
Company replied
My daughter in-law booked the holiday for us. Sorry we couldn’t be there. Put I have booked other holidays with you before. Thank you for sending us all the information we need after it was completed... See more
Company replied
The staff are always friendly and helpful. Ammie always manages to find the perfect holiday and arranges everything from the accommodation, car parking and insurances for us. Cannot thank her enoug... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
17 Commercial Road, SO40 3BX, Totton, United Kingdom
- 02380984251
4.9
Excellent
373 reviews
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They are close to where I live also I…
They are close to where I live also I have used them for years when I have a holidaying abrosd
February 10, 2026
Reply from Hays Travel - Totton
Thankyou for your review :)
Just right
My agent worked very hard to get the holiday exactly as I wanted it. I was kept updated all through the process and listened to when something wasn’t quite right. As a result, I have booked my perfect trip. Thank you Ruby.
February 8, 2026
Reply from Hays Travel - Totton
Thank you for writing this lovely review, it was a pleasure helping you with your holiday. I hope you have an amazing time. Many thanks Ruby
Tasha and the team in Totton were so…
Tasha and the team in Totton were so helpful in assisting my wife and I to book our dream holiday.
January 31, 2026
Reply from Hays Travel - Totton
Thank you for taking the time to write this lovely review, I really appreciate your positive feedback and hope you have an amazing holiday. Many Thanks Natasha
Friendly and helpful
Friendly, helpful staff. Everything explained and competitive prices.
February 6, 2026
Reply from Hays Travel - Totton
Good Morning, thank you so much for your kind review, its always lovely to receive feed back.
Kind Regards Lin
Reply from Hays Travel - Totton
Thank you for taking the time to write this lovely review, I really appreciate your positive feedback and hope you have an amazing holiday. Many Thanks Natasha
Great friendly service
Great friendly service, the selection/ booking / paying was seamless. No questions were to hard. Amy provided all transfers, seat selection, all documents came through very quickly.
January 29, 2026
Reply from Hays Travel - Totton
Thank you for taking the time to write this lovely review, I really appreciate your positive feedback and hope you have an amazing holiday. Many Thanks Aimee
Just great service
Just great service, great price and understanding of our requirements and budget
January 28, 2026
Reply from Hays Travel - Totton
Thank you for taking the time to write this lovely review, I really appreciate your positive feedback and hope you have an amazing holiday. Many Thanks Aimee
Excellent service
January 28, 2026
Reply from Hays Travel - Totton
Thank you for taking the time to write this lovely review, I really appreciate your positive feedback and hope you have an amazing holiday. Many Thanks Natasha
Was made to feel very welcome in the…
Was made to feel very welcome in the shop and Aimee was lovely very happy and helpful she went out of her way to help me find all what I wanted in my holiday
January 27, 2026
Reply from Hays Travel - Totton
Thankyou for your review :)
All staff were very helpful in helping…
All staff were very helpful in helping us with our enquiries.
January 27, 2026
Reply from Hays Travel - Totton
Thankyou for your review :)
A very good travel agent helped me with…
A very good travel agent helped me with my booking
January 31, 2026
Reply from Hays Travel - Totton
Thankyou for your review :)
Reply from Hays Travel - Totton
Thankyou for your review :)
Ruby was very helpful and efficient
Ruby was very helpful and efficient, sorting out my needs, as l have mobility issues for my holidays which we booked 2 this year
January 21, 2026
Reply from Hays Travel - Totton
Thank you for taking the time to write this lovely review. Ruby :)
Fantastic service
Amy was so helpful getting my request sorted & looking at the different options available (3 adults, 2 cabins on a cruise) It was reassuring to know that I could pick up the phone & speak to the same person with my queries, rather than a call centre
January 27, 2026
Reply from Hays Travel - Totton
Thankyou for your review :)
Ruby was very helpful and did…
Ruby was very helpful and did everything she could to match price I found on line .
Happier to book with a person than on line .
Thankyou
January 17, 2026
Reply from Hays Travel - Totton
Hi Yvonne, thank you so much for taking the time to write this lovely review. It was a pleasure helping you with your holiday. Kind regards, Ruby
Helpful staff
Because the ladies are always so helpful as my friend and I go in there numerous times before we settle on a holiday.
January 18, 2026
Reply from Hays Travel - Totton
Thankyou for the lovely review :)
Aimee
Aimee, was very helpful and booked our holiday with all our excursions, as usual.
January 25, 2026
Reply from Hays Travel - Totton
Thankyou for the lovely review :)
Very helpful and cheerful staff
January 15, 2026
Reply from Hays Travel - Totton
Thankyou for the lovely review :)
We booked a trip to Canada with Hays in one visit.
A dedicated travel consultant that explored a number of options, making good use of partners knowledge, to enable a successful booking in one visit to our local Hays Travel.
January 24, 2026
Reply from Hays Travel - Totton
Thankyou for the lovely review :)
1st class agent
Always book through Hays Great staff very attentive an knowledgable first class service
January 21, 2026
Reply from Hays Travel - Totton
Thankyou for the lovely review :)
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