I walked into the shop in Totton, first ever time in a travel agents and spoke to Aimee. She immediately put me at ease and helped me find the perfect holiday for my family with in the budget I... See more
Company replied
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See what reviewers are saying
We booked our last-minute holiday to Walt Disney World in Florida with the wonderful Natasha of the Totton branch who patiently walked us through all of the details, managed to secure us a preferred r... See more
Company replied
My daughter in-law booked the holiday for us. Sorry we couldn’t be there. Put I have booked other holidays with you before. Thank you for sending us all the information we need after it was completed... See more
Company replied
The staff are always friendly and helpful. Ammie always manages to find the perfect holiday and arranges everything from the accommodation, car parking and insurances for us. Cannot thank her enoug... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
17 Commercial Road, SO40 3BX, Totton, United Kingdom
- 02380984251
4.9
Excellent
373 reviews
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We had first class advice and we’re…
We had first class advice and we’re talked through the whole process of booking our holiday
August 29, 2025
Reply from Hays Travel - Totton
Thank you for taking the time to leave us this lovely review, I hope you have a great holiday.
Kind Regards
Lin
Reply from Hays Travel - Totton
Thankyou for the review :)
We attended a presentation on behalf of…
We attended a presentation on behalf of Newmarket holidays.
The information given was very thorough and humourous covering a large number of destinations in there current brochure.
August 28, 2025
Reply from Hays Travel - Totton
Thankyou for the review, glad you had a lovely time :)
Ease of booking
Ease of booking, friendly and helpful staff. Everything fully explained to us.
August 24, 2025
Reply from Hays Travel - Totton
Thankyou for the review :)
lin was extremely helpful
lin was extremely professional and knowledgeable and very helpful
August 24, 2025
Reply from Hays Travel - Totton
Thankyou for the review :)
Booking our cruise holiday was seamless…
Booking our cruise holiday was seamless and stress-free. The assistant was knowledgeable, friendly, and helpful with our particular needs.
August 20, 2025
Reply from Hays Travel - Totton
We thank you for taking the time to write this lovely review. I appreciate the positive feedback.
Many Thanks
Natasha
A very nice lady called Linda was most…
A very nice lady called Linda was most helpful in Totton branch My friend and I were just going to browse/enquire and we ended up chatting and booking for Porto Cristo in majorca
She helped us to get good value for our holiday and gave lot's of information to us
Would definitely book with you again
August 15, 2025
Reply from Hays Travel - Totton
Thankyou for your review :)
Reply from Hays Travel - Totton
Thankyou for your review :)
Reply from Hays Travel - Totton
We thank you for taking the time to write this lovely review. I appreciate the positive feedback.
Many Thanks
Natasha
Thank you Lin & Natasha!
As always, Lin and Natasha were amazing. We came in for a very (3days notice) last minute holiday following a change of plans due to family illness. They were great, spent a significant amount of time helping us find our gateaway. Interacting well with my children.
Friendly, professional, cheerful, knowledgable. My go to Travel agent for a holiday, always!
August 7, 2025
Reply from Hays Travel - Totton
Thank you for your lovely feedback, i hope you all enjoy your last minute getaway.
Many Thanks
Natasha
General review
Very friendly and Tash really knew what she was talking about
The shop was clean and welcoming
August 1, 2025
Reply from Hays Travel - Totton
We thank you for taking the time to write this lovely review. I appreciate the positive feedback.
Many Thanks
Natasha
Reply from Hays Travel - Totton
Thank you, so much I really appreciate this, kind regards Lin
Reply from Hays Travel - Totton
Good Afternoon Mr Scott, thank you for you kind review, I really appreciate this
Kind Regards Aimee
Friendly and Efficient
A lovely friendly, personal and efficient customer service. Thank you Aimee and Linda.
July 16, 2025
Reply from Hays Travel - Totton
Thankyou for you r review :)
Amy at the Totton branch made the whole…
Amy at the Totton branch made the whole experience so easy. I have dealt with her on a number of occasions and would recommend her to anyone.
July 9, 2025
Reply from Hays Travel - Totton
Thankyou for the lovely review :)
Cruise details were easily explained
Cruise details were easily explained. Lady that served us was helpful and happy.
June 29, 2025
Reply from Hays Travel - Totton
Thankyou for your review :)
Aimee in totton branch fantastic
Aimee in totton branch fantastic
Highly recommend bookin a holiday with her or any advice
June 28, 2025
Reply from Hays Travel - Totton
Thankyou for your review :)
The service was very good she was very…
The service was very good she was very helpful and funny she helped us to pick Ower hoilday there should be more like her
June 26, 2025
Reply from Hays Travel - Totton
thankyou for the review :)
Reply from Hays Travel - Totton
Thankyou for your review :)
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