Hays Travel - Troon Reviews 

250
TrustScore 5 out of 5

4.9

7a Church Street, KA10 6AU Troon, GB


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Rated 5 out of 5 stars

We can’t thank Teena enough for all her help in booking our holidays. She arranged a fabulous cruise for us and made the whole process so easy and stress-free. She has also booked our trip to C... See more

Company replied

Rated 5 out of 5 stars

We initially had a fairly vague idea of how we wanted our holiday to be and changed our mind several times during the booking process. Lynsey in the Troon office was both very helpful and patient and... See more

Company replied

Rated 5 out of 5 stars

All went well: I got an advice I needed on the holiday, chosen the destination, hotel and the dates of the journey. I received lots of attention from the advisor Lynsey ( Troon Hays Agency) Thank you... See more

Company replied

Rated 5 out of 5 stars

We went into the office to book a holiday with Lynsey on Thursday and she was on a day off. One of the other girls took our name and told us next day for Lynsey. We were greeted with a lovely smile an... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 7a Church Street, KA10 6AU, Troon, United Kingdom

  • 01292840295

4.9

Excellent

TrustScore 5 out of 5

250 reviews

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4.9

All reviews

(250)

125,552 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent support and advice

Excellent support and advice from Teena. Can’t wait for our cruise !

August 23, 2026
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Reply from Hays Travel - Troon

Thank you for your wonderful 5-star review! We hope you have a fantastic trip!

Kind Regards
Teena

Rated 5 out of 5 stars

Gave us choices

We initially had a fairly vague idea of how we wanted our holiday to be and changed our mind several times during the booking process. Lynsey in the Troon office was both very helpful and patient and priced up several versions of holiday itinerary for us. We are very pleased with the accommodation choices given to us.

August 16, 2026
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Reply from Hays Travel - Troon

Hi Graham it was my pleasure :)
Thank you for taking the time to complete the lovely review.

Rated 5 out of 5 stars

Easy peasy!

Ashley and Rachel were very helpful, within minutes our city break was booked, and we had all our confirmation. Shall use again.

August 20, 2026
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Reply from Hays Travel - Troon

Thank you for taking the time to complete this lovely review, it is very much appreciated :) We look forward to assisting you with your next trip.

Rated 5 out of 5 stars

All went well indeed

All went well: I got an advice I needed on the holiday, chosen the destination, hotel and the dates of the journey. I received lots of attention from the advisor Lynsey ( Troon Hays Agency) Thank you very much! ❤️

August 11, 2026
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Reply from Hays Travel - Troon

Thank you for this lovely review. I hope you have a great holiday :)

Rated 5 out of 5 stars

Fabulous service from Teena at Hays, Troon

We can’t thank Teena enough for all her help in booking our holidays. She arranged a fabulous cruise for us and made the whole process so easy and stress-free.

She has also booked our trip to Cyprus for our son’s wedding, which is such a special occasion for us.

Teena is incredibly knowledgeable, friendly and helpful, and nothing ever seems too much trouble. It’s so reassuring having someone you can trust to get everything just right.

We wouldn’t hesitate to recommend Teena at Hays in Troon and will definitely be booking our future holidays with her!

July 1, 2026
Unprompted review
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Reply from Hays Travel - Troon

Thank you for your kind words 😊

Rated 5 out of 5 stars

Great service

We went into the office to book a holiday with Lynsey on Thursday and she was on a day off. One of the other girls took our name and told us next day for Lynsey. We were greeted with a lovely smile and proceeded to book our trip. Lynsey has handled our holidays for a few years now and she is very helpful and informative. We have no complaints whatsoever with Hays.

August 8, 2026
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Reply from Hays Travel - Troon

Thank you for the lovely review. It is always a pleasure to book your holidays :)

Rated 5 out of 5 stars

Very pleased with Hays travel team in…

Very pleased with Hays travel team in Troon. Always helpful and professional. I go back to them every year for my annual ski trip.

August 1, 2026
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Reply from Hays Travel - Troon

Bonjour Pierre, we hope you are enjoying your summer holidays, Thank you for your kind words
The girls 😊

Rated 5 out of 5 stars

First time booking through Hays travel…

First time booking through Hays travel and defo won’t be my last .Teena who we saw went over and above helping us to find the perfect deal . Her colleague Linzi also helped , They were both so friendly and made us feel so welcome customer service I would rate 100%. I will defo be back when looking for my next holiday

August 3, 2026
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Reply from Hays Travel - Troon

James McCrae,

Thank you for your wonderful 5-star review! We are so pleased to hear that our colleagues went above and beyond to find you the perfect deal. We truly appreciate your kind words and look forward to assisting you with your next holiday.😊

Rated 5 out of 5 stars

The attention we got and always get from the staff is excellent. Nothing is too much bother for them.

The attention we got from all the staff who went out of their way to get us the best holiday they could for us. Nothing is too much bother for them.👍😀

July 29, 2026
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Reply from Hays Travel - Troon

Thank you so much for your wonderful feedback! We are absolutely thrilled to hear that our team went above and beyond to ensure you had the best possible holiday experience. We truly appreciate your kind words.😍

Rated 5 out of 5 stars

Perfect service as always

Perfect service as always - the staff go over and above every time. Why book anywhere else?

July 22, 2026
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Reply from Hays Travel - Troon

Thank you as always for the lovely remarks :)

Rated 5 out of 5 stars

Excellent service and advice

Excellent service and advice, checking all options for the holiday. The staff in the office were friendly and knowledgable.

July 19, 2026
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Reply from Hays Travel - Troon

Thank you for your kind review and it was lovely to see you both again, Teena 😊

Rated 5 out of 5 stars

The team were friendly and informative…

The team were friendly and informative and had lots of patience.

July 10, 2026
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Reply from Hays Travel - Troon

Jeanette,

Thank you for your wonderful review! We are so pleased to hear that our team was friendly, informative, and patient. We appreciate your kind words. x

Rated 5 out of 5 stars

Excellent servicep and good quality…

Excellent service and good quality value booking process excellent customer service young lady very nice and gave a lot of information

July 7, 2026
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Reply from Hays Travel - Troon

Thank you for the lovely comments, very much appreciated :)

Rated 5 out of 5 stars

nothing was a problem

nothing was a problem , Lindsey as always was a star, we were wanting to fly from Glasgow to Malta for a cruise and she found the ideal holiday for us, we have used the branch in Troon quite a few times and have no hesitation in using again.

July 2, 2026
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Reply from Hays Travel - Troon

Thank you for taking the time to write this lovely review. Always a pleasure :)

Rated 5 out of 5 stars

Friendly, helpful, profesional Service from Lyndsey.

Nipped into the Hays Travel shop for some currency and made a general enquiry for a late booking for a specific type of cruise and short notice departure.
Lyndsey took on board our requirements and searched several company sites . She didnt try to sell anything that we didnt ask for and came up with several options that met our requirements, one of which we booked and at a good discounted rate. Nothing was too diffcult. Wouldnt hesitate to book our next travel arrnagements via Hays Travel-Troon.

June 30, 2026
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Reply from Hays Travel - Troon

It was a pleasure and thank you so much for taking the time to write this review it is very much appreciated :)

Rated 5 out of 5 stars

Friendly

Friendly, courteous service from Lynsey as always. Really helpful and knowledgeable.

June 3, 2026
Hays Travel - Troon logo

Reply from Hays Travel - Troon

Thank you for the lovely comments, always a pleasure.

Rated 5 out of 5 stars

My fourth holiday booked with Hays and…

My fourth holiday booked with Hays and I don't think I would go anywhere else. The staff are always helpful and courteous and even though I must be a bit awkward at time :) they always manage to be so helpful.

May 30, 2026
Hays Travel - Troon logo

Reply from Hays Travel - Troon

Always a pleasure, thank you for your kind comments

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