We can’t thank Teena enough for all her help in booking our holidays. She arranged a fabulous cruise for us and made the whole process so easy and stress-free. She has also booked our trip to C... See more
Company replied
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We initially had a fairly vague idea of how we wanted our holiday to be and changed our mind several times during the booking process. Lynsey in the Troon office was both very helpful and patient and... See more
All went well: I got an advice I needed on the holiday, chosen the destination, hotel and the dates of the journey. I received lots of attention from the advisor Lynsey ( Troon Hays Agency) Thank you... See more
We went into the office to book a holiday with Lynsey on Thursday and she was on a day off. One of the other girls took our name and told us next day for Lynsey. We were greeted with a lovely smile an... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
7a Church Street, KA10 6AU, Troon, United Kingdom
- 01292840295
4.9
Excellent
248 reviews
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Reply from Hays Travel - Troon
Our pleasure, thank you for the kind comments :)
Reply from Hays Travel - Troon
Thank you for the lovely kind comments Janette :)
The staff at the Troon shop were…
The staff at the Troon shop were excellent and patient, they couldn't have been better.
April 23, 2025
Reply from Hays Travel - Troon
It was our pleasure. Thank you for the kind comments, much appreciated :)
Used Hays Travel Troon to book a once…
Used Hays Travel Troon to book a once in a lifetime multi centre holiday. After booking the holiday and putting a deposit down on it and doing in depth research on what to do and where to go we realised that the accomodation booked for the holiday vs what we were to pay did not add up. Please do better research than ourselves on your accomodation before paying your deposit. We were told our booking was made using an expert "advisor"
The accomodation booked was as cheap as could be found and did not amount to what we were paying for the trip. It was also in terrible locations for first time travellers. Be very careful! We have now lost our deposit due to refusing to go ahead with the trip and being offered pitiful resolutions to the complaint. For a holiday like ours it's very clear it was all about maximising profit at the customers expense.
April 22, 2025
Unprompted review
Reply from Hays Travel - Troon
Thank you very much for taking the time to leave a review, we are sorry you are not satisfied with the holiday you booked. We booked your holiday in good faith after a long consultation, we are sorry the solutions we offered were not agreeable for you. Wishing you all the very best. Kindest Regards, Lynsey.
Time was taken to get the right holiday…
Delighted with the time taken by the travel
Consultant to get a holiday which met our needs
April 17, 2025
Reply from Hays Travel - Troon
Our pleasure. Thank you for the kind comments:)
The service was brilliant as was the…
The service was brilliant as was the personal knowledge of a number of options
April 12, 2025
Reply from Hays Travel - Troon
Thank you for your kind review and for booking with me, Teena ☺
Easy booking
Lyndsey and the staff were really helpful and knowledgeable and made the booking very easy.
April 4, 2025
Reply from Hays Travel - Troon
Thank you again for your booking and the lovely comments :)
Friendly and professional staff.
Friendly and professional staff.
Booked a great package holiday deal.
April 2, 2025
Reply from Hays Travel - Troon
Thank you for your kind review 😊
Superb service
All staff are friendly and helpful. Nothing is ever too much trouble for Lynsey - who always goes above and beyond for her clients.
Wouldn’t go anywhere else!
I know that I can book my trip with ease and peace of mind, knowing that my plans are in the hands of caring, professional, experienced staff.
March 31, 2025
Reply from Hays Travel - Troon
Thank you so much for these kind comments. Always a pleasure :)
Staff were very knowledgeable and…
Staff were very knowledgeable and helpfull during our visit to book our holiday
March 30, 2025
Reply from Hays Travel - Troon
Thank you for your kind comments and once again for your booking:)
Travel agent was very helpful,and made…
Travel agent was very helpful,and made the experience less stressful.
March 27, 2025
Reply from Hays Travel - Troon
Thank you for the lovely comments :)
I have used Hays travels previously and…
I have used Hays travels previously and I have total confidence from initial contact to booking our holiday with the team .
March 20, 2025
Reply from Hays Travel - Troon
Thank you for the lovely comments :)
Absolutely first class from start to…
Absolutely first class from start to finish Teena is just wonderful
March 2, 2025
Reply from Hays Travel - Troon
Thank you so much John, it has been a pleasure helping you find the perfect getaway.
Teena
Booked a holiday recently
Booked a holiday recently. Lynsey goes above and beyond to get everything just right. Very knowledgeable and nothing is too much trouble. Would highly recommend this branch and staff.
February 25, 2025
Reply from Hays Travel - Troon
Thank you so much for the kind comments :)
Reply from Hays Travel - Troon
Thank you for the kind comments :)
Lovely staff,very knowledgeable
Lovely staff,very knowledgeable. Have used Hays before, always very helpful.
February 4, 2025
Reply from Hays Travel - Troon
Thank you Anne for your kind comments, very much appreciated :)
Reply from Hays Travel - Troon
Thank you for your kind comments :)
Lynsey was so patient dealing with me…
Lynsey was so patient dealing with me as I am a first time traveller. Took time to explain everything and found what I wanted. Got everything booked and paid for in the one visit , including insurance
January 11, 2025
Reply from Hays Travel - Troon
Thank you for the kind comments :)
Allways fab service off your staff and…
Allways fab service off your staff and Lindsay allways there sorting out my holidays with the kids.
Thanks again
January 5, 2025
Reply from Hays Travel - Troon
Thank you Carol for your kind comments :)
Reply from Hays Travel - Troon
Thank you very much for your kind comments :)
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