Hays Travel - Wakefield Reviews 

1,215
TrustScore 5 out of 5

4.9

2 Westgate, WF1 1JY Wakefield, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Nikki was brilliant in explaining everything to us and a really nice person overall.everything went smoothly, she assured everything was absolutely correct and put my mind at rest.brilliant.cant wait... See more

Company replied

Rated 5 out of 5 stars

My initial enquiry was via e-mail with details of what I wanted. A quick reply was received acknowledging my request and then a short time later the details and options arrived. Alana at the Wakefield... See more

Company replied

Rated 5 out of 5 stars

Visited Hays travel Wakefield branch to book another holiday , we always find the staff very welcoming and helpful. Staff member Charlotte was absolutely fantastic and helped us to find a holiday that... See more

Company replied

Rated 5 out of 5 stars

The service we get at Hays Wakefield is always second to none! This time we spoke with Sam and he certainly knows his job. Friendly informative and professional. Whether a big multi centre trip or a ‘... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(1,215)

125,148 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Emma at the Wakefield branch was…

Emma at the Wakefield branch was absolutely fantastic, we knew we wanted a Greek island, but wasn't sure which one.
Emma went through every possibility and even pulled Santorini out of the bag.
We wouldn't have even dreamt that that would have been in our budget but it was.
Thank you so much Emma for your time and patience
We will definitely recommend Hays Travel Wakefield to everyone we know.

January 31, 2026
Hays Travel - Wakefield logo

Reply from Hays Travel - Wakefield

Thank you for taking the time to leave such a lovely review.
We appreciate the feedback from our customer and will it pass it onto Emma.

Kindest Regards
Anabela

Rated 5 out of 5 stars

Excellent service…

Always book with Emma abd used for lots of years so makes sure i always get a few choices and best flights
Always listened and is a very good person to promote your company

January 31, 2026
Hays Travel - Wakefield logo

Reply from Hays Travel - Wakefield

Thank you for this kind review! We will be sure to let Emma know - it is massively appreciated - Grace :)

Rated 5 out of 5 stars

Booking holidays made easy

It was relaxing, dealing with man who clearly new how to deal with customers, with vast knowledge of where we wanted go.
A great experience.

January 24, 2026
Hays Travel - Wakefield logo

Reply from Hays Travel - Wakefield

Thank you so much for leaving us a lovely review!
We appreciate the feedback.
Kind Regards
Anabela

Rated 5 out of 5 stars

To be honest I've never had a bad…

To be honest I've never had a bad experience at Hays Wakefield there so helpful go above and beyond.

January 31, 2026
Hays Travel - Wakefield logo

Reply from Hays Travel - Wakefield

Thank you so much for your review! We're always happy to book your holidays - Grace :)

Rated 5 out of 5 stars

As always very helpful and nothing too…

As always very helpful and nothing too much trouble.

January 30, 2026
Hays Travel - Wakefield logo

Reply from Hays Travel - Wakefield

Nicola,

We appreciate your kind review! It is always our pleasure to assist you and ensure everything is easy for you.

Hays Travel

Rated 5 out of 5 stars

We have booked a few holidays now with…

We have booked a few holidays now with Hays and they are always really knowledgeable and helpful. Xx

January 22, 2026
Hays Travel - Wakefield logo

Reply from Hays Travel - Wakefield

We appreciate you taking the time to leave us such a lovely review. We're so happy to hear that our team has been so helpful and knowledgeable once again. Thank you so much for your repeat business it's much appreciated

Thanks, ^Sam

Rated 5 out of 5 stars

As repeat visitors to the Wakefield…

As repeat visitors to the Wakefield branch, we once again spoke to Sam the manager. He has undertaken the booking of all our holidays for a few years, so he knows what our requirements are.

We give him the basics and off he goes and within no time at all, we are discussing which one we want.

We have of course have dealt with other staff members, who are also as knowledgeable and as proficient.

We don’t go anywhere else, it’s all done there, plane seats the lot!

They even do the “Check In”, so all you have to do is collect the tickets etc.

Recommend to the highest degree. Cheers guys, your the best!!

January 29, 2026
Hays Travel - Wakefield logo

Reply from Hays Travel - Wakefield

We appreciate your continued loyalty to our Wakefield branch. It's wonderful to know that the team consistently meets your needs and that you value the comprehensive service we provide. We're glad you find our expertise helpful in planning your holidays.

Hays Travel

Rated 5 out of 5 stars

Charlotte was very knowledgeable and…

Charlotte was very knowledgeable and knew the areas we were talking about, very helpful with good advice.

January 29, 2026
Hays Travel - Wakefield logo

Reply from Hays Travel - Wakefield

We appreciate you taking the time to leave us such a wonderful review. We're so glad we could be so helpful and offer good advice!

Hays Travel

Rated 4 out of 5 stars

Overall a great helpful experience

Overall a great helpful experience.
They just forgot to take off my cash deposit I had paid so my invoice had the wrong outstanding amount on it.
Called back into the branch the next day and they already knew the mistake they had made.
Would have been nice to have a phone call explaining the mistake that was made.

January 26, 2026
Hays Travel - Wakefield logo

Reply from Hays Travel - Wakefield

We're glad you had a helpful experience. We apologize for the error regarding your cash deposit and the invoice. We regret not contacting you proactively about the mistake. Thank you for bringing this to our attention.

Sam
Branch Manager

Rated 5 out of 5 stars

Great staff

Great staff. Help work out and sort me the right holiday that suits me and my son. Thank you Hays Travel

January 26, 2026
Hays Travel - Wakefield logo

Reply from Hays Travel - Wakefield

We are happy to hear that our staff helped you find the perfect holiday for you and your son. Thank you for your positive feedback.

Hays Travel

Rated 5 out of 5 stars

Everyone working at Hayes travel are…

Everyone working at Hayes travel are very professional and always try to get the best price for myself and my husband

January 25, 2026
Hays Travel - Wakefield logo

Reply from Hays Travel - Wakefield

We appreciate you taking the time to leave us such a fantastic review. We are so happy to hear that our team is professional and helpful in finding great prices.

Hays Travel

Rated 5 out of 5 stars

Charlotte was very helpful and…

Charlotte was very helpful and knowledgable in accommodating to our requirements for our family holiday

January 24, 2026
Hays Travel - Wakefield logo

Reply from Hays Travel - Wakefield

We appreciate your kind words! We are so happy to hear that we could accommodate your family holiday requirements with our expertise. Kind Regards Charlotte

Rated 5 out of 5 stars

Helpful

Helpful, knowledgeable and efficient staff. Very pleased with service

January 25, 2026
Hays Travel - Wakefield logo

Reply from Hays Travel - Wakefield

We appreciate you taking the time to share your experience. We're so glad our staff's knowledge and efficiency stood out to you!

Hays Travel

Rated 5 out of 5 stars

Hays travel Wakefield

23 January 26
From first going into the travel Agent last week the assistant Anabela was extremely welcoming.We discussed various options and possibilities. This was followed up with emails detailing the information requested. Once the cruise of choice was selected a simple phone call secured the booking with everything that we personalised included. Emails were swiftly sent with all the required documents. We were very happy with the professional service we received from Anabela and were reassured to contact if any further assistance is required.
We would not hesitate to recommend anyone to choose Hays Wakefield to book a holiday in the future.

January 24, 2026
Hays Travel - Wakefield logo

Reply from Hays Travel - Wakefield

Mrs Ann Gaimster,

We appreciate you sharing your positive experience with us. We're happy to hear that you were so warmly welcomed and that the booking process was smooth and professional. We're glad we could provide you with the personalized service you needed and that you felt reassured by our support.
We will pass it on to Anabela.

Kind Regards
Sam

Rated 5 out of 5 stars

Very knowledgeable about all the places…

Very knowledgeable about all the places we were interested in

January 17, 2026
Hays Travel - Wakefield logo

Reply from Hays Travel - Wakefield

We appreciate your feedback and are so glad to hear that our expertise was helpful as you planned your trip. Thanks for booking with us.

Hays Travel

Rated 5 out of 5 stars

We are always treated well and the…

We are always treated well and the staff and manager Sam always helps use x

January 22, 2026
Hays Travel - Wakefield logo

Reply from Hays Travel - Wakefield

We're so happy to hear about the great service you receive! It's wonderful knowing our team is so helpful to you.

Hays Travel

Rated 4 out of 5 stars

Easy booking process

Easy booking process, nice and quick

January 23, 2026
Hays Travel - Wakefield logo

Reply from Hays Travel - Wakefield

Thank you for taking the time to review our services.
We really appreciate the feedback :)
Kind Regards
Anabela

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look