Hays Travel - Wakefield Reviews 

Very helpful and knowledgeable staff took time with us to ensure we got the holiday we wanted

Very knowledgeable and informative Trustworthy and made booking easy

Great advice and personal treatment

Grace was very helpful

Consultant was very friendly and helpful. Always a pleasure to go there.

As always a pleasant smooth experience.

Excellent service as always. Would book through themm every time.

Sam and Arabella were very helpful and accommodating during this time.To make the story short , we were able to find the perfect holiday for next year. Thank you for good customer service.

Knowledge and advice is always a big help.smiley faces and always a thank you when you leave.

Very pleasant young lady and listened to what we wanted making sure we booked the holiday we wanted at the price we could afford.Even put up with us chatting along .

Everything sorted efficiently price competitive.

The way the staff use their personality to make you at ease and listen to what YOU want included in your choice of holiday.

Excellent service

Grace the young lady who dealt with us was equally polite and efficient throughout our booking. We would gladly rate her 10 out of 10. Would not hesitate to book again through Hays

As always great service Charlotte was very patient and got us the best deal a credit to your company won't book my holidays with any other travel agents 🙂

Charlotte was amazing. I do suffer with stress and anxiety she made it absolutely pleasurable a credit to you company. Very informative and puts people at ease. Im sure I'll be back to book another for next year.

From the greeting from the door, the clear information received about the booking and completion of the arrangements, everything was friendly, relaxed and extremely helpful. A special shout out to Sam and Emma.

We booked a once in lifetime package holiday to Las Vegas for the F1 weekend with Hays travel Wakefield in April 2025.
November 25 After nearly 24 hours of travelling we arrived exhausted at the MGN grand hotel complex at 23.30hr only to be told we had not a reservation or booking even though we had all the paperwork from Hays confirming this. After over an hour standing at the hotel reception, worrying, the amazing staff at the MGN grand found us a room on the busiest weekend of the year ( though I had to give them my credit card details ). After serveral calls and emails to Hays we spoke to someone in their head office who informed us that they had booked our reservation for the wrong date!!!! Every day we had to queue in reception to find out what was going on and were informed we would have to settle the bill on leaving
( this impacted our holiday as we had not budgeted for this). So what should've been a simple job of contacting MGN grand to sort this out took a further 5 days and was only sorted out the day before our departure.

On our return home I handed to the branch manager of Hays Wakefield a complaint on 29/11/25 who agreed with me this was unaceptable and would be probably be sorted out within a week. A few days later 02/12/25 I got an acknowledgedment of the complaint and there would have to be an investigation into this. I heard nothing and contacted my credit card company for a refund. Hays only got in touch 29/01/26 after taking the money back on my credit card saying it was human error. to be contiued .......

Thankyou Hayes travel-Wakefield for making our first package holiday experience stress free and easy. I would recommend Hayes travel for any holiday.