Nikki was brilliant in explaining everything to us and a really nice person overall.everything went smoothly, she assured everything was absolutely correct and put my mind at rest.brilliant.cant wait... See more
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See what reviewers are saying
My initial enquiry was via e-mail with details of what I wanted. A quick reply was received acknowledging my request and then a short time later the details and options arrived. Alana at the Wakefield... See more
Visited Hays travel Wakefield branch to book another holiday , we always find the staff very welcoming and helpful. Staff member Charlotte was absolutely fantastic and helped us to find a holiday that... See more
Company replied
The service we get at Hays Wakefield is always second to none! This time we spoke with Sam and he certainly knows his job. Friendly informative and professional. Whether a big multi centre trip or a ‘... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
2 Westgate, WF1 1JY, Wakefield, United Kingdom
- 01924 688077
4.9
Excellent
1K reviews
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We were very satisfied with the help we…
We were very satisfied with the help we received in choosing our holiday as unsure which hotel to choose for our needs
June 25, 2026
Reply from Hays Travel - Wakefield
Thank you for your lovely feedback- Alana
Simply the Best
Have used the wakefield branch before and never been disappointed.
Booking process was quick efficient and very helpful.
Super Sam was at his best!
Definitely come back again.
June 25, 2026
Reply from Hays Travel - Wakefield
Thank you for booking with us again in Wakefield.
Your comments are greatly appreciated.
Hays is my no.1 for holiday bookings
Hays is my no.1 for holiday bookings
Nicki was knowledgeable and helpful in sorting me out with holiday information
June 18, 2026
Reply from Hays Travel - Wakefield
Thank you for booking with Hays Wakefield again. I will pass on your lovely comments to Nikki
Reply from Hays Travel - Wakefield
Thank you for the lovely feedback :) Hopefully we will see you again soon!
Reply from Hays Travel - Wakefield
Thank you for your kind review! So glad we could get you all sorted! You know where we are if you need anything else - Grace :D
Service
Once again was greeted with a friendly hello how can I help you this came from Nicole at the Wakefield branch.In my opinion after booking in other travel agents where you don’t get the friendly service hays travel go that extra mile to make sure you walk out of the store a happy and satisfied customer.I will without a doubt carry on using hays travel for our future vacations.
June 12, 2026
Reply from Hays Travel - Wakefield
Thank you for your lovely comments, I will pass them on to Nicola.
Everything was done to my…
Everything was done to my satisfaction.staff was polite and helpful.sorted all my requests all with a smile on their faces.
June 18, 2026
Reply from Hays Travel - Wakefield
Thankyou for your lovely comments.
Great customer service
Great staff great support and always there even for the little things.
June 16, 2026
Reply from Hays Travel - Wakefield
Many thanks for your lovely feedback
We have just booked our wedding cruise…
We have just booked our wedding cruise through hays travel they couldn’t be more helpful and patient. Very friendly staff definitely will rebook another holiday with hays.
June 16, 2026
Reply from Hays Travel - Wakefield
Thank you for your lovely feedback, we look forward to seeing you again soon - Alana
The staff were excellent and uderstood…
The staff were excellent and uderstood what o wanted. Gave me good choices.
June 8, 2026
Reply from Hays Travel - Wakefield
Thank you for the lovely feedback and hopefully see you again very soon! :) ^Alana
November holiday and great service
Charlotte at Wakefield branch spent time going through what we wanted to find out perfect holiday in November 2026
June 13, 2026
Reply from Hays Travel - Wakefield
Thank you for the lovely feedback and hopefully we'll see you again soon :) ^ Charlotte
Assistants very friendly
Assistants very friendly, polite and helpful. Easy to book without any fuss at all.
June 6, 2026
Reply from Hays Travel - Wakefield
Thank you for the lovely feedback it was my pleasure and hopefully see you again soon! :) ^Grace
Sam was very efficient
Sam was very efficient. He was very knowledgeable and we booked out cruise easily due to his professionalism
June 11, 2026
Reply from Hays Travel - Wakefield
Thankyou for taking the time to leave us some feedback, its always appreciated.
Reply from Hays Travel - Wakefield
Thankyou for leaving some lovely feedback, It's very much appreciated Gloria
I had to cancel a booking due to I'll…
I had to cancel a booking due to I'll health
I was given every assistance in receiving paperwork regarding the holiday cancelled then re booking another holiday
June 11, 2026
Reply from Hays Travel - Wakefield
Sorry to hear that you had to cancel due to ill health. Glad we managed to get you something else sorted.
Reply from Hays Travel - Wakefield
Thank you so much for the lovely feedback! We hope to see you again soon :)
I booked my holiday with Emma at…
I booked my holiday with Emma at Wakefield town.
I couldn’t get through to the store due to work commitments.
I called the store, left my details and she kept in regular contact. Called me back when promised.
My requirements were not straightforward. I was limited with flight times, seating arrangements and airport assistance.
She listened, understood my requests, offered advice, reassurance on any questions I asked.
She seemed to have an incredible knowledge of travel. I have already recommended her to family and a friends.
She is most definitely a credit to the company and store.
I wouldn’t book with anyone else going forward from now on.
She was polite, professional and listened.
Thank you for a wonderful experience.
I hope she receives the credit she deserves.
Amazing staff member 5*
June 6, 2026
Reply from Hays Travel - Wakefield
Thank you for your lovely comments, I will certainly pass them on to Emma. Thank you again for choosing Hays Wakefield.
Fantastic support from Hays in finding the perfect holiday
Your colleague at Hays was extremely helpful in finding a family holiday for eleven people which turned out to be very complex .
June 6, 2026
Reply from Hays Travel - Wakefield
Thank you for taking the time to leave us some feedback, it is always appreciated.
We received Excellent Service help
We received excellent help, booking our holiday, we wasn't rushed into making a decision. The lady asked questions about how far I could walk, with having disability issues. Went through what was suitable for me. 5 Star Service at Wakefield Trinity walk branch .
June 3, 2026
Reply from Hays Travel - Wakefield
Thank you for your kind review! If you need anything else sorting, let us know - Grace :D
The management and team always deliver…
The management and team always deliver the best solutions and professional service to us and have done for the last 10 years we have dealt with the store.
May 26, 2026
Reply from Hays Travel - Wakefield
Thank you for your lovely comments, they are appreciated.
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