Hays Travel - Wakefield Reviews 

1,214
TrustScore 5 out of 5

4.9

2 Westgate, WF1 1JY Wakefield, GB


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Rated 5 out of 5 stars

Nikki was brilliant in explaining everything to us and a really nice person overall.everything went smoothly, she assured everything was absolutely correct and put my mind at rest.brilliant.cant wait... See more

Company replied

Rated 5 out of 5 stars

My initial enquiry was via e-mail with details of what I wanted. A quick reply was received acknowledging my request and then a short time later the details and options arrived. Alana at the Wakefield... See more

Rated 5 out of 5 stars

Visited Hays travel Wakefield branch to book another holiday , we always find the staff very welcoming and helpful. Staff member Charlotte was absolutely fantastic and helped us to find a holiday that... See more

Company replied

Rated 5 out of 5 stars

The service we get at Hays Wakefield is always second to none! This time we spoke with Sam and he certainly knows his job. Friendly informative and professional. Whether a big multi centre trip or a ‘... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

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4.9

All reviews

(1,214)

123,986 reviews in the last 12 months

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Rated 5 out of 5 stars

The management and team always deliver…

The management and team always deliver the best solutions and professional service to us and have done for the last 10 years we have dealt with the store.

May 26, 2026
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Reply from Hays Travel - Wakefield

Thank you for your lovely comments, they are appreciated.

Rated 5 out of 5 stars

Great service great staff always book…

Great service great staff always book with you any more discount for good customers

May 31, 2026
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Reply from Hays Travel - Wakefield

Thank you for taking the time to leave us some feedback, it is always appreciated.

Rated 5 out of 5 stars

All good as always

May 22, 2026
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Reply from Hays Travel - Wakefield

Thank you for your kind review! Anything else we can do to help, let us know! - Grace :D

Rated 5 out of 5 stars

Friendly, helpful and professional service.

The team at Hays Travel are always welcoming and extremely helpful.They offer a professional and very knowledgable service and we wouldn’t dream of going anywhere else for our holiday bookings.

May 23, 2026
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Reply from Hays Travel - Wakefield

Thank you for your kind review! It is always a pleasure to book your holidays! - Grace :D

Rated 5 out of 5 stars

Fast

Fast, efficient service again from Wakefield branch. Grace was very friendly and approachable.
Well done Wakefield!

May 25, 2026
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Reply from Hays Travel - Wakefield

Thank you for the lovely feedback! Hopefully see you again very soon! :) ^Sam

Rated 5 out of 5 stars

The lovely lady listened to our needs

The lovely lady listened to our needs, and our dates, tried relentlessly to help and understood obviously we wanted the best deal. This was achieved and so grateful for an easy, first time experience with HAYES travel!!!!
Thank you.

May 23, 2026
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Reply from Hays Travel - Wakefield

Thank you for such a lovely review! We're so glad to get you all sorted, and look forward to booking your next holidays! - Grace :)

Rated 5 out of 5 stars

Always friendly

Always friendly, very helpful and knowledgeable.

May 23, 2026
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Reply from Hays Travel - Wakefield

Thank you for leaving us feedback. always appreciated.

Rated 5 out of 5 stars

I phoned earlier in the week and spoke…

I phoned earlier in the week and spoke to Sam. Told him what we wanted and we would be in Friday. When we went in ,he had remembered and sorted it all out for us. He had been on that particular ship on the same cruise, he highly recommend it. He said it wouldn't perhaps pay us to the drinks package. So he was helpful and honest about that, and didn't try and sell us something that wouldn't benefit us. He was very helpful.

May 23, 2026
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Reply from Hays Travel - Wakefield

Thankyou for your lovely comments. I will pass them on to Sam.

Rated 5 out of 5 stars

First Class Service

Thank you Hays travel for making holiday booking less stressful. This is 1stbyear I have booked with you but will certainly be using you in future. Friendly, polite staff everyone I have spoken to has been helpful. From booking to collecting tickets etc. Faultless! Well Done!

May 22, 2026
Unprompted review
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Reply from Hays Travel - Wakefield

Thank you for your kind review! We look forward to booking your next getaway - Grace :D

Rated 5 out of 5 stars

We always get the best professional…

We always get the best professional advice to choose the exact Taylor made holiday. Our travel advisor Emma Woodward always give a personal touch.

May 13, 2026
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Reply from Hays Travel - Wakefield

Thank you so much for your kind review! Always a pleasure to book your holidays - Grace :)

Rated 5 out of 5 stars

Lovely friendly staff

Booked our holiday with Charlotte. We have not booked with her before. She was really good. Knowledgeable and funny but professional at the same time. She sorted our holiday no probs. We got a lot of info from Sam the day before but he was with another client when we booked. All the staff are so welcoming and we never think to go anywhere else.

May 21, 2026
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Reply from Hays Travel - Wakefield

We appreciate you sharing your experience. We're so glad to hear our team member provided such excellent service and made booking your holiday a breeze. We value your continued loyalty!

Kind Regards

Rated 5 out of 5 stars

Staff are great every time i book

Staff are great every time i book
Fantastic team
Thank you

May 21, 2026
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Reply from Hays Travel - Wakefield

Thank you for such a lovely review! We're always happy to get you booked - Grace :D

Rated 5 out of 5 stars

Had been in previously and the lady…

Had been in previously and the lady knew what I wanted, booked and got Hotel which I'd stayed at previously
Brilliant

May 16, 2026
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Reply from Hays Travel - Wakefield

Thanks as always for the lovely feedback and return custom :) Always our pleasure! ^Sam

Rated 5 out of 5 stars

The staff were very busy but we're…

The staff were very busy but we're still extremely pleasant and very helpful especially Nikki. Could not fault any of them, there were only 3 in store that day due to managers being in meetings

May 15, 2026
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Reply from Hays Travel - Wakefield

Thank you for taking the time to leave us some feedback. Your comments are greatly appreciated. Thanks Emma

Rated 3 out of 5 stars

Gift cards should be available online

Good service but I really think gift cards should move online for purchasing. Took such a long time and a lot of personal data given for unknown reasons. Being able to pay via card machine would be good too.

May 6, 2026
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Reply from Hays Travel - Wakefield

Thank you for your feedback regarding the purchase of a gift card. I have passed your comments on to head office, so they can review the process. Thank you again Emma

Rated 5 out of 5 stars

Great experience as ever

We went in to book a pre determined holiday and as usual all the staff were great and excelled in their own way and all three of the staff in that morning came together to give us exactly what we wanted! Couldn't of asked for anything better from Emma, Nikki and Grace

May 9, 2026
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Reply from Hays Travel - Wakefield

Thank you for taking the time to leave us some feedback. I will pass your comments on to the staff.

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