Hays Travel - Wallasey Reviews 714

TrustScore 5 out of 5

4.9

11 Liscard Way, CH44 5TL Wallasey, GB


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Rated 5 out of 5 stars

Went in to book 2 rooms for wedding event they where so helpfull in trying ways to get wedding dress on board flight,,also checking different airports to get best price,..we did laugh alot the agent... See more

Company replied

Rated 5 out of 5 stars

Mollie was amazing and helped me a lot as I was struggling to decide which holiday to pick. She put my mind at ease which made it easier to choos. As I will be taking a little child away with me and w... See more

Company replied

Rated 5 out of 5 stars

The best travel agents around, would not go anywhere else - the girls are so friendly and helpful and always manage to get me the best deal on my holidays. Thank you so much 🩷

Company replied

Rated 5 out of 5 stars

As always, the team at Hays Wallasey provided top notch service from start to finish... Laura went through as many options as we needed to get us what we wanted. She understood exactly what we were... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 11 Liscard Way, CH44 5TL, Wallasey, United Kingdom

  • 01516 391857

4.9

Excellent

TrustScore 5 out of 5

714 reviews

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Rated 5 out of 5 stars

The best travel agents around

The best travel agents around, would not go anywhere else - the girls are so friendly and helpful and always manage to get me the best deal on my holidays. Thank you so much 🩷

May 31, 2026
Hays Travel - Wallasey logo

Reply from Hays Travel - Wallasey

Thank you so much Grace for your kind review. It is much appreciated and it was a pleasure to get your holiday booked.

Thanks x

Rated 4 out of 5 stars

Helpfull ,patience ,engaging

Helpfull ,patience ,engaging, and efficient

May 30, 2026
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Reply from Hays Travel - Wallasey

Thank you for your lovely review! We look forward too seeing you again in store soon!

Sadie

Rated 5 out of 5 stars

The girls in Liscard are absolutely…

The girls in Liscard are absolutely amazing. Extremely experienced and helpful. Happy smiling and always willing to look up every enquiry.

May 22, 2026
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Reply from Hays Travel - Wallasey

Thank you so much for your lovely review Christine! We really appreciate your feedback :)

Rated 5 out of 5 stars

Went in to book 2 rooms for wedding

Went in to book 2 rooms for wedding event they where so helpfull in trying ways to get wedding dress on board flight,,also checking different airports to get best price,..we did laugh alot the agent was so helpfull ,we have always had good memories using Hays and will continue

May 26, 2026
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Reply from Hays Travel - Wallasey

Thank you so much for this review!

Wedding countdown begins..... :)

Rated 5 out of 5 stars

Sue was helpful from the first minute

Sue was helpful from the first minute. Nothing was too much trouble & she was very patient with us.

May 21, 2026
Unprompted review
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Reply from Hays Travel - Wallasey

Good Morning,

Thank you so much for leaving this review :)

Rated 5 out of 5 stars

Easy process

Amy, the staff member who helped us was great, we told her what we wanted and when and she did the rest for us. It was lovely and easy and having everything on the app is great.

May 24, 2026
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Reply from Hays Travel - Wallasey

Good Morning Mrs Gill!

Thank you so much for this view,
I am so glad you are sorted and Amy could assist

Mollie :)

Rated 5 out of 5 stars

representative very informative…

representative very informative explained everything and quick in setting up payments and sending emails.

the overall service was very good

May 24, 2026
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Reply from Hays Travel - Wallasey

Thank you for your lovely review! :)

Rated 5 out of 5 stars

Mollie who looked after me was amazing…

Mollie who looked after me was amazing so helpfull, took alot of her own time trying to find us the holiday we wanted ,which we did ,very polite and understanding , wouldnt go anywhere else to book our holidays from now on ,staff were brilliant thank you

May 24, 2026
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Reply from Hays Travel - Wallasey

Thank you much for your lovely review! It was a pleasure to serve you in store.
Kind Regards,
Mollie :)

Rated 5 out of 5 stars

Mollie was amazing and helped me a lot…

Mollie was amazing and helped me a lot as I was struggling to decide which holiday to pick. She put my mind at ease which made it easier to choos. As I will be taking a little child away with me and was unsure where to chiose for children but again she helped me a lot even with a moaning child next to me.

May 24, 2026
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Reply from Hays Travel - Wallasey

Good Afternoon Jackie,
Thank you so much for your lovely review! I will make sure to pass your kind words over to Mollie.
Kind Regards,
Amy :)

Rated 5 out of 5 stars

We went in to liscard branch looking …

We went in to liscard branch looking for a cheap holiday and came out an hour later with one booked. Brilliant, sorted by Laura.

May 21, 2026
Hays Travel - Wallasey logo

Reply from Hays Travel - Wallasey

Good Afternoon,

Thank you for this review :)
So glad we could get you sorted,

Hays Travel

Rated 5 out of 5 stars

Very happy with the service the lady…

Very happy with the service the lady was very helpful couldn’t ask for a better service thank you.

May 16, 2026
Hays Travel - Wallasey logo

Reply from Hays Travel - Wallasey

Thank you for taking the time to leave this lovely review! It is much appreciated.

Kind regards

Rated 5 out of 5 stars

Excellent service

Travel agent, Sue, was extremely helpful, knowledgeable and professional. She was able to find the ideal holiday for the price, date and destination I requested.

May 9, 2026
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Reply from Hays Travel - Wallasey

Thank you Katherine for your kind review! It is much appreciated and I am glad Sue was able to find the ideal holiday for you!

Kind regards

Rated 5 out of 5 stars

Wow what can I say.

Wow what can I say.. The girls in Hays Travel Wallasey are AMAZING.
Always go above and beyond, nothing is ever to much trouble.
All of the girls are happy, positive and smiling whenever you go into there shop.
Would not book anywhere else xx

May 15, 2026
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Reply from Hays Travel - Wallasey

Thank you, Laura so much for taking the time to leave us such a wonderful review. It is much appreciated and it is a pleasure to book your holidays.

Kind regards,
Hays Travel Wallasey girls 💖💖

Rated 5 out of 5 stars

Great service from Laura in Liscard

Great service from Laura in Liscard. Thank you 🤩

May 10, 2026
Hays Travel - Wallasey logo

Reply from Hays Travel - Wallasey

Hi Laura

Thank you for your positive feedback. It is very appreciated!

Kind Regards,
Hays Travel Wallasey

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