Hays Travel - Wallasey Reviews 

802
TrustScore 5 out of 5

4.9

11 Liscard Way, CH44 5TL Wallasey, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Our family loves the way we can just walk in store with a holiday in mind and in the space of twenty minutes we’ve had some good honest genuine advice and have booked a holiday We have been dealt wit... See more

Company replied

Rated 5 out of 5 stars

The staff are always amiable and make an effort to get the holiday I require. Mollie was really nice and provided plenty of options and advice where necessary. Thanks to all the staff over many years... See more

Company replied

Rated 5 out of 5 stars

I love Hays travel Wallasey. I have been booking holidays with them for years. I recently booked my own online and to be honest when my partner and I decided to book another I grabbed my car keys and... See more

Company replied

Rated 5 out of 5 stars

Amazing service from mollie very happy polite young girl nothing was to much trouble went above and beyond for us and all The girls at hays travel liscard are so welcoming will be back for future hol... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 11 Liscard Way, CH44 5TL, Wallasey, United Kingdom

  • 01516 391857

4.9

Excellent

TrustScore 5 out of 5

802 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(802)

125,552 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very welcoming

Very welcoming, assistant was really patient and found us something we liked. overall, a pleasant experience!

July 26, 2026
Hays Travel - Wallasey logo

Reply from Hays Travel - Wallasey

Hi Michael,

Thank you very much for taking the time to leave this positive feedback - it is much appreciated!

Kind regards,
Hays Travel Wallasey

Rated 5 out of 5 stars

Friendly and informative

Friendly and informative - answered all of our questions

July 23, 2026
Hays Travel - Wallasey logo

Reply from Hays Travel - Wallasey

Hi Patricia,
Thanks for your lovely review.
Kind Regards
Laura

Rated 5 out of 5 stars

Really helpful

We're not experienced travelers so needed every bit of help they could offer. Very patient with us examining our likes and dislikes and found a great holiday for us. Made the whole process idiot proof.

June 21, 2026
Hays Travel - Wallasey logo

Reply from Hays Travel - Wallasey

Hi Kevin,

Many thanks your lovely review.
Kind Regards
Laura

Rated 5 out of 5 stars

Pleasant helpful staff

Pleasant helpful staff

July 23, 2026
Hays Travel - Wallasey logo

Reply from Hays Travel - Wallasey

Thank you so much for your lovely review! We really appreciate your feedback :)

Rated 5 out of 5 stars

Laura went above and beyond to find the…

Laura went above and beyond to find the right package for me to go to Wimbledon. Excellent customer service.

July 23, 2026
Hays Travel - Wallasey logo

Reply from Hays Travel - Wallasey

Good Afternoon Tracey,

Thank you so much for your lovely review! I will make sure to pass this over to Laura :)

Kind Regards,
Amy

Rated 5 out of 5 stars

It was great

It was great. Booked the holiday we wanted. Thank you.

July 19, 2026
Hays Travel - Wallasey logo

Reply from Hays Travel - Wallasey

Hi Malcolm,
It was an absolute pleasure booking your next trip.
Many thanks for leaving your review.
Kind Regards
Laura

Rated 5 out of 5 stars

Patient and helpful staff

All the staff at the local store were very helpful and took time to help choose our holiday making good suggestions. Sadie was the main contact and also supported by Sue.

July 16, 2026
Hays Travel - Wallasey logo

Reply from Hays Travel - Wallasey

Thank you for your Lovely review John! I highly appreciate your feedback and it was a pleasure too get your holiday booked.

Kind Regards,
Sadie :)

Rated 5 out of 5 stars

Another happy customer

Friendly, Knowledgeable staff , no pressure exerted to rush my decision. Great advice given using consultants own experiences.

July 15, 2026
Hays Travel - Wallasey logo

Reply from Hays Travel - Wallasey

Good Afternoon Mrs Clarke,

Thank you so much for your lovely review! We really appreciate your feedback :)

Kind Regards,
Amy

Rated 5 out of 5 stars

The sales person Amy knew her stuff

The sales person Amy knew her stuff, went over and above to get us the best price

July 12, 2026
Hays Travel - Wallasey logo

Reply from Hays Travel - Wallasey

Thank you for your kind words , it was a pleasure to book your trip

Thanks Amy

Rated 5 out of 5 stars

The holiday I wanted was gone but the…

The holiday I wanted was gone but the young lady searched and searched and found me one that I wanted with all the special requirements I needed .very pleased .

July 12, 2026
Hays Travel - Wallasey logo

Reply from Hays Travel - Wallasey

Judith,

We're so pleased to hear that our team was able to find you the perfect holiday with all your special requirements. Thank you for your kind feedback!

Kind Regards
Hays Travel Hastings

Rated 5 out of 5 stars

Lovely staff

Staff member really helpful and knowledgeable. Understood what we wanted, very friendly service

July 1, 2026
Hays Travel - Wallasey logo

Reply from Hays Travel - Wallasey

Thank you for your kind words Linda! It is always a pleasure too book your holidays.

Hays Travel Wallasey

Rated 5 out of 5 stars

I gave Hays our planned destination and…

I gave Hays our planned destination and hotel with a range of dates and airports that suited us. They researched and advised us of what was available so we could pick our best option.

July 8, 2026
Hays Travel - Wallasey logo

Reply from Hays Travel - Wallasey

Good Afternoon Mr Wilson,

Thank you so much for your kind review! We are glad we could get your holiday sorted :)

Kind Regards,
Amy

Rated 5 out of 5 stars

Friendly helpful staff.

Friendly helpful staff.

July 8, 2026
Hays Travel - Wallasey logo

Reply from Hays Travel - Wallasey

Thank you very much for taking the time to leave this kind review!

It is much appreciated.

Best regards
Grace

Rated 5 out of 5 stars

very well handled

very well handled. Pleasant staff Laura and Sue

July 5, 2026
Hays Travel - Wallasey logo

Reply from Hays Travel - Wallasey

Thank you so much for your lovely words! We hope you have a wonderful holiday and will see you soon :)

Rated 5 out of 5 stars

Usually deal with Sue at the Liscard…

Usually deal with Sue at the Liscard branch, I mostly know where and what I want when I go in to book my holiday and Sue makes sure I get the best deal.

July 3, 2026
Hays Travel - Wallasey logo

Reply from Hays Travel - Wallasey

Thank you for leaving this kind review.

It is much appreciated :)

Hays Travel Wallasey

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look