Hays travel as usual the staff were very friendly and helpful making sure that we got the best deal possible. Laurie was brilliant and made sure that we were happy with our booking. Laurie and one of... See more
Company replied
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Every time i book holidays here i get first class service from friendly helpful staff who take time to make sure everything is correct, nothing is too much trouble. Amelia dealt with my enquiries an... See more
Company replied
All the girls at Hays Travel are brilliant, nothing is too much trouble. Thank you Amelia for booking my holiday again
Company replied
Booking our first family holiday abroad was made incredibly easy by your wonderful team. Amelia couldn't be any more helpful of she tried and she was is really knowledgeable about different things and... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
3 Park Street, WS1 1LY, Walsall, United Kingdom
- 01922898705
4.9
Excellent
712 reviews
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Very forward and informative
Very forward and informative. The lady even gave me a phone number of a visa company to help me fill one in , and i never had that before. Such a bonus.
January 20, 2026
Reply from Hays Travel - Walsall
Phillip,
We're happy to hear that you found our service informative and helpful! We appreciate your positive feedback regarding the extra assistance you received; it's a bonus for us too!
Hays Travel
We find Hayes travel very good
We find Hayes travel very good. Lydia was very helpful, very polite. It just makes booking a holiday so easy. It's nice to have someone there if you need them.
January 18, 2026
Reply from Hays Travel - Walsall
We appreciate your kind words! We're happy to hear that our service made booking your holiday easy and that you found our team member helpful and polite.
Hays Travel
Was so welcoming and helpful did…
Was so welcoming and helpful did everything we asked all the staff was excellent definitely keep going back to them
January 17, 2026
Reply from Hays Travel - Walsall
We're so happy to hear about the excellent service you received from our welcoming and helpful team. Thank you for your continued support; it means a lot to us.
Great bunch of girls in the Walsall…
Great bunch of girls in the Walsall office. Pleasure doing business with them
January 17, 2026
Reply from Hays Travel - Walsall
Thank you for your lovely review Emma, we look forward to hearing all about your holiday :)
Staff are always happy to help with any…
Staff are always happy to help with any queries I’ve got never let me down yet with any holiday I’ve booked only place I use Amelia in Walsall branch was excellent
January 11, 2026
Reply from Hays Travel - Walsall
We appreciate your kind words! We're happy to hear that our team is always there to help with your holiday plans, and we thank you for your continued support.
My travel Guru.
I am not confident enough to book my own holiday online.
If I want to make a travel plan, I rely on Lydia at Hays Travel Walsall. She has an uncanny knack of finding exactly what I am looking for.
She has got me to Athens, Paris, and next it's a cruise on the Nile.
Trust Pilot should create a 6th star, just for her!
January 8, 2026
Reply from Hays Travel - Walsall
Thank you so much for your kind words, we really appreciate it, we are looking forward to hearing all about your cruise. Lydia :)
A really great experience with Hays
A really great experience with Hays. Amelia, Shannon and the team were great. They were friendly polite and great customer service. We would recommend them to friends and family.
January 1, 2026
Reply from Hays Travel - Walsall
We appreciate you taking the time to share your experience. We are happy to hear that you found our team friendly and helpful, and we value your recommendation!
mia the lady who was dealing with our…
mia the lady who was dealing with our requests was very helpful in all information in booking our holiday and finding what we needed
January 7, 2026
Reply from Hays Travel - Walsall
We appreciate your kind words! We are so glad that you found our service helpful when booking your holiday and that we could find exactly what you needed.
Excellent professionalism
Excellent professionalism
I found Hays Travel to deal with our enquiries excellently.
I would like to give a special mention to Amelia S as she was so professional and she would always do her best to answer the many questions I had.
I also found that they would always phone you back quickly.
January 5, 2026
Reply from Hays Travel - Walsall
James Pike,
We appreciate you taking the time to share your experience. We're happy to hear that our team addressed your inquiries professionally and efficiently. It's great to know that you were pleased with our quick response times.
Hays Travel
Reply from Hays Travel - Walsall
We appreciate you sharing your experience, and we are so happy to hear that you found our service helpful and of a high standard.
Great experience
Went into shop not knowing what we wanted only we wanted Christmas 2026 found a nice cruise for Christmas and new year in Asia
January 1, 2026
Reply from Hays Travel - Walsall
We're happy to hear that you found a nice cruise for Christmas and New Year 2026 in Asia! Thank you for sharing your positive experience with us.
Australia
The staff were very pleasant also very help full. It was a pleasure to shop there for our holiday.
December 28, 2025
Reply from Hays Travel - Walsall
Thank you for you feedback your custom is appreciated
All staff are fantastic
All staff are fantastic! Helpful and patient, can’t fault anything. Thanks guys 😉
December 28, 2025
Reply from Hays Travel - Walsall
Thank you for your lovely review and for booking your holiday with us :)
Reply from Hays Travel - Walsall
Thank you for your lovely review and for booking your holiday with us :)
Friendliness and very helpful of what I…
Friendliness and very helpful of what I wanted…
December 19, 2025
Reply from Hays Travel - Walsall
We appreciate you sharing your experience with us, and we are so glad that our team was helpful and friendly to you!
Reply from Hays Travel - Walsall
Thank you for your lovely review and for booking your holiday with us :)
Hays for holidays
I would not go any were else to book my holiday than hays and to see the manager Shannon best manager you have .
December 7, 2025
Reply from Hays Travel - Walsall
Thank you for you kind words, we are very appreciative of the feedback. We hope you have a wonderful holiday.
The staff are very friendly and polite…
The staff are very friendly and polite they have conversation with you & helpful in every way
December 10, 2025
As promised a call when the holiday i…
As promised a call when the holiday i wanted was released for 2027 and now it's all booked that you Lydia walsall branch
December 4, 2025
Reply from Hays Travel - Walsall
Thank you for your feedback, it is always appreciated, we hope you have wonderful holiday. Lydia :)
Excellent customer service
Fantastic team and Shannon great customer service. She will take her time to help you. Very reliable and respectful. I will recommend it walsall Hays
December 2, 2025
Reply from Hays Travel - Walsall
Thank you for your fantastic feedback and thank you for booking with us
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