Hays travel as usual the staff were very friendly and helpful making sure that we got the best deal possible. Laurie was brilliant and made sure that we were happy with our booking. Laurie and one of... See more
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Amelia delt with my holiday enquiry to Egypt, booked the holiday also.. Amelia sorted out everything I needed nothing was to much trouble, phone calls & emails keeping me informed all the time.. looki... See more
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Amelia was lovely, so attentive bubbly and friendly. So helpful with all our questions and went through everything to ensure we were aware of everything that we needed to know
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Booking our first family holiday abroad was made incredibly easy by your wonderful team. Amelia couldn't be any more helpful of she tried and she was is really knowledgeable about different things and... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
3 Park Street, WS1 1LY, Walsall, United Kingdom
- 01922898705
4.9
Excellent
678 reviews
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Friendly and very helpful staff.
Friendly and very helpful staff.
Will return in the future to book our holidays
July 6, 2026
Reply from Hays Travel - Walsall
Julie,
Thank you so much for your wonderful feedback! We are delighted to hear that our team was friendly and helpful. We look forward to assisting you with your future holiday bookings.
Kind Regards
Hays Travel Walsall
Amelia was lovely
Amelia was lovely, so attentive bubbly and friendly. So helpful with all our questions and went through everything to ensure we were aware of everything that we needed to know
July 5, 2026
Reply from Hays Travel - Walsall
Dawn Hunt,
Thank you for your lovely feedback! We are so pleased to hear that our team was attentive, bubbly, and friendly, and that all your questions were answered thoroughly.
Kind Regards
Hays Travel Walsall
Friendly yet professional service as…
Friendly yet professional service as usual Amelia at the Walsall branch was so helpful.
July 2, 2026
Reply from Hays Travel - Walsall
Thank you so much for your wonderful feedback! We are delighted to hear that our team member provided such helpful and professional service.
Kind Regards
Hays Travel
My experience was brilliant
My experience was brilliant, Staff were welcoming and knowledgeable so I got my holiday booked quickly and easily. Would highly recommend.
July 1, 2026
Reply from Hays Travel - Walsall
K Keough,
Thank you for your wonderful feedback! We are so pleased to hear that our team was welcoming and knowledgeable, making your holiday booking quick and easy. We appreciate your recommendation!
Kind Regards
Hays Travel Walsall
I was told the shop was going to match or beat cheaper than going direct
I was told the shop was going to to match or beat the jet 2 deal which included a double superior room on checking my details latter they booked us into a cheaper room on trying to get this changed I was told a admin fee needed to be applied
In total for me to get this changed means my family holiday is£95.00 more expensive than booking direct with jet 2 as we normally would of done so much for supporting our high street travel agent’s
I have spent nearly £10,000 pounds this year a cruise with P&O for 4 adults and now a holiday with our grandson jet 2 2companies that I use on a regular basis that I regularly get discounts from I think this might be a lesson to me to stay direct
A not to happy regular customer of hays travel
June 28, 2026
Reply from Hays Travel - Walsall
Thank you for taking the time to leave feedback. Having discussed this with you yesterday I have also investigated this with your booking consultant.
If you would like to contact myself or I can reach out to you to discuss further please let me know.
Staff very helpfull went above to find…
Staff very helpfull went above to find us a holiday & the place were we wanted to go at a excellent price
June 28, 2026
Reply from Hays Travel - Walsall
Mrs Heather Millard,
We're so pleased we could help you find a fantastic holiday at an excellent price. Thank you for your kind words!
Kind Regards
Hays Travel
Hays travel as usual the staff were…
Hays travel as usual the staff were very friendly and helpful making sure that we got the best deal possible. Laurie was brilliant and made sure that we were happy with our booking. Laurie and one of her colleagues Shannon put our mind at rest about our choice of hotel as we had never been there before telling us that another colleague had just returned from there saying how brilliant it was
June 13, 2026
Reply from Hays Travel - Walsall
Thank you for sharing your wonderful experience! We are so pleased to hear that our team provided such excellent service and helped you find the perfect deal. We appreciate your kind words.
Kind Regards
Hays Travel
Amelia was amazing help me find the…
Amelia was amazing help me find the best honeymoon hoilday
June 21, 2026
Reply from Hays Travel - Walsall
Stephanie Harper,
Thank you for your kind words! We are so happy we could help.
Kind Regards
Hays Travel Walsall
Went to shop to book a holiday.
Went to shop to book a holiday. met Amelia on the desk, she was very helpful and found us just what we were looking for. THANKS👍
June 23, 2026
Reply from Hays Travel - Walsall
Stephen,
We're so happy our team helped you find the perfect holiday. We appreciate your kind words!
Kind Regards
Hays Travel Walsall
Excellent service
Very helpful, friendly and knowledgeable
Was able to find the best deal and accommodation for us
Thank you
June 22, 2026
Reply from Hays Travel - Walsall
Rekha,
We are so pleased we could find the best deal and accommodation for you. Thank you for your kind words!
Kind Regards
Hays Travel Walsall
went into walsall today and joshua was…
went into walsall today and joshua was amazing sorting my boarding passes out & phoning tui on my behalf , bery helpful & friendly
June 18, 2026
Unprompted review
Reply from Hays Travel - Walsall
Jill,
We're so happy to hear our team member provided such amazing and helpful service. We appreciate your kind words!
Kind Regards
Hays Travel
From the moment you walk in you feel…
From the moment you walk in you feel comfortable with the environment and the staff.they are so helpful and put you at ease with their manner and profession ism.
June 16, 2026
Reply from Hays Travel - Walsall
We are so pleased to hear you felt comfortable and at ease with our team. Thank you for your wonderful feedback! Hope you have a lovely time! Mia :)
Good experience at Hays Travel
Good experience at Hays Travel, Walsall. Josh, our Travel Agent, was very helpful + and answered all our questions/concerns in a friendly and professional manner.
Nothing was too much trouble.
Will be using Hays Travel again in the future.
June 7, 2026
Reply from Hays Travel - Walsall
We are so pleased you had a good experience with us. We are glad he was helpful and answered all your questions. We look forward to supporting you again. Have a lovely holiday. Josh:)
Reply from Hays Travel - Walsall
We are so pleased you had a positive experience with us. Have a lovely holiday. Shannon :)
Helpful staff to sortmout booking for us
June 5, 2026
Reply from Hays Travel - Walsall
Thank you for your lovely feedback, we appreciate your kind words. Shannon :)
Staff were very helpful
June 6, 2026
Reply from Hays Travel - Walsall
We are so glad our team was able to help you, we appreciate your kind words and hope you have a lovely holiday. Amelia :)
Shannon made it so easy for us to book…
Shannon made it so easy for us to book very professional, knowledge and friendly
June 10, 2026
Reply from Hays Travel - Walsall
Robert,
We're so glad we made your booking easy. Thank you for your kind words!
Kind Regards
Hays Travel
Amelia delt with my holiday enquiry to…
Amelia delt with my holiday enquiry to Egypt, booked the holiday also.. Amelia sorted out everything I needed nothing was to much trouble, phone calls & emails keeping me informed all the time.. looking forward to my holiday, + many more bookings through Hays Travel to come..
May 31, 2026
Reply from Hays Travel - Walsall
Simon Baker,
Thank you for sharing your wonderful experience! We are so pleased to hear that we made your booking process seamless. We look forward to assisting you with future holidays.
Kind Regards
Hays Travel Walsall
Reply from Hays Travel - Walsall
Thank you for your kind words. We appreciate your feedback.
Kind Regards
Hays Travel
The woman who took our booking for our…
The woman who took our booking for our holiday was fantastic she was excellent at her job and nothing was to much trouble. Highly recommend hays travel .
June 6, 2026
Reply from Hays Travel - Walsall
Thank you for your wonderful review! We are so pleased to hear that our team provided such excellent service for your holiday booking. We appreciate your recommendation.
Kind Regards
Hays Travel
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