Hays travel as usual the staff were very friendly and helpful making sure that we got the best deal possible. Laurie was brilliant and made sure that we were happy with our booking. Laurie and one of... See more
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Every time i book holidays here i get first class service from friendly helpful staff who take time to make sure everything is correct, nothing is too much trouble. Amelia dealt with my enquiries an... See more
Company replied
Booking our first family holiday abroad was made incredibly easy by your wonderful team. Amelia couldn't be any more helpful of she tried and she was is really knowledgeable about different things and... See more
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Amelia delt with my holiday enquiry to Egypt, booked the holiday also.. Amelia sorted out everything I needed nothing was to much trouble, phone calls & emails keeping me informed all the time.. looki... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
3 Park Street, WS1 1LY, Walsall, United Kingdom
- 01922898705
4.9
Excellent
710 reviews
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We have over a few years built up a…
We have over a few years built up a rapore with the advisers at Hays Travel Walsall and feel confident in getting a good smooth service from start to finish.
July 14, 2026
Reply from Hays Travel - Walsall
Thank you for your wonderful 5-star review! We are so pleased to hear that you feel confident in receiving a smooth service from our team. We truly value your continued trust in us.
Kind Regards
Hays Travel
We know what we want
We know what we want, Hays Travel know what we want. Have used them for many many years and will not book with any other agent
All booked over the phone within minutes
Great friendly staff who look after us
July 21, 2026
Reply from Hays Travel - Walsall
Thank you for your fantastic 5-star review! We are so pleased to hear that you consistently have such a positive experience with us and that our team makes booking your holidays so easy and efficient. We truly appreciate your loyalty and look forward to helping you with many more trips!
Kind Regards
Hays Travel
Laurie was very helpful
Laurie was very helpful, going above & beyond booking our holiday.
July 19, 2026
Reply from Hays Travel - Walsall
Thank you for your wonderful feedback! We are so pleased to hear that our team member was very helpful and went above and beyond in booking your holiday.
Reply from Hays Travel - Walsall
Thank you for taking the time to share your positive feedback. We are so pleased to hear that you found our service helpful and polite.
Kind Regards
Hays Travel Walsall
Very helpful and curtious made booking…
Very helpful and curtious made booking Very easy
July 16, 2026
Reply from Hays Travel - Walsall
David Baird,
Thank you for your wonderful 5-star review! We are so pleased to hear that you found the booking process to be very easy and that our team was helpful and courteous.
Kind Regards
Hays Travel Walsall
Josh was amazing told him what we…
Josh was amazing told him what we wanted & he delivered thank you will definitely use him again 😁
July 15, 2026
Reply from Hays Travel - Walsall
melissa buttery,
Thank you so much for your wonderful feedback! We are delighted to hear that you were happy with the service received and we look forward to assisting you again.
Kind Regards
Hays Travel Walsall
Always get good service here friendly…
Always get good service here friendly and helpful staff never book any where else Thanks Mia this time
July 14, 2026
Reply from Hays Travel - Walsall
We're so happy to hear you consistently receive good service and find our staff friendly and helpful. We truly appreciate your loyalty!
Kind Regards
Hays Travel Walsall
After a few accommodation problems hays…
After a few accommodation problems hays councillor found us the perfect hotel at a great price
July 13, 2026
Reply from Hays Travel - Walsall
Michael Jarvis,
We're so pleased we could help you find the perfect hotel at a great price, especially after your initial accommodation problems. Thank you for your kind feedback!
Kind Regards
Hays Travel Walsall
Very good service at your Walsall…
Very good service at your Walsall Branch ,Lydia was very good ,helpful thank you so much Mr Lal
July 12, 2026
Reply from Hays Travel - Walsall
We're happy to hear about your positive experience at our Walsall branch. We appreciate your kind words. Lydia :)
Reply from Hays Travel - Walsall
Julie,
Thank you so much for your wonderful feedback! We are delighted to hear that our team was helpful and provided you with a positive experience.
Kind Regards
Hays Travel
Friendly and informative staff
Friendly and informative staff. Also helpful finding the holiday that suits you, especially if you’re a solo travel.
July 7, 2026
Reply from Hays Travel - Walsall
Miss Anderson,
Thank you for your wonderful review! We are so pleased to hear that our team was friendly and informative, and especially helpful in finding the perfect holiday for solo travelers.
Kind Regards
Hays Travel Walsall
Friendly and very helpful staff.
Friendly and very helpful staff.
Will return in the future to book our holidays
July 6, 2026
Reply from Hays Travel - Walsall
Julie,
Thank you so much for your wonderful feedback! We are delighted to hear that our team was friendly and helpful. We look forward to assisting you with your future holiday bookings.
Kind Regards
Hays Travel Walsall
Amelia was lovely
Amelia was lovely, so attentive bubbly and friendly. So helpful with all our questions and went through everything to ensure we were aware of everything that we needed to know
July 5, 2026
Reply from Hays Travel - Walsall
Dawn Hunt,
Thank you for your lovely feedback! We are so pleased to hear that our team was attentive, bubbly, and friendly, and that all your questions were answered thoroughly.
Kind Regards
Hays Travel Walsall
Friendly yet professional service as…
Friendly yet professional service as usual Amelia at the Walsall branch was so helpful.
July 2, 2026
Reply from Hays Travel - Walsall
Thank you so much for your wonderful feedback! We are delighted to hear that our team member provided such helpful and professional service.
Kind Regards
Hays Travel
My experience was brilliant
My experience was brilliant, Staff were welcoming and knowledgeable so I got my holiday booked quickly and easily. Would highly recommend.
July 1, 2026
Reply from Hays Travel - Walsall
K Keough,
Thank you for your wonderful feedback! We are so pleased to hear that our team was welcoming and knowledgeable, making your holiday booking quick and easy. We appreciate your recommendation!
Kind Regards
Hays Travel Walsall
I was told the shop was going to match or beat cheaper than going direct
I was told the shop was going to to match or beat the jet 2 deal which included a double superior room on checking my details latter they booked us into a cheaper room on trying to get this changed I was told a admin fee needed to be applied
In total for me to get this changed means my family holiday is£95.00 more expensive than booking direct with jet 2 as we normally would of done so much for supporting our high street travel agent’s
I have spent nearly £10,000 pounds this year a cruise with P&O for 4 adults and now a holiday with our grandson jet 2 2companies that I use on a regular basis that I regularly get discounts from I think this might be a lesson to me to stay direct
A not to happy regular customer of hays travel
June 28, 2026
Reply from Hays Travel - Walsall
Thank you for taking the time to leave feedback. Having discussed this with you yesterday I have also investigated this with your booking consultant.
If you would like to contact myself or I can reach out to you to discuss further please let me know.
Staff very helpfull went above to find…
Staff very helpfull went above to find us a holiday & the place were we wanted to go at a excellent price
June 28, 2026
Reply from Hays Travel - Walsall
Mrs Heather Millard,
We're so pleased we could help you find a fantastic holiday at an excellent price. Thank you for your kind words!
Kind Regards
Hays Travel
Hays travel as usual the staff were…
Hays travel as usual the staff were very friendly and helpful making sure that we got the best deal possible. Laurie was brilliant and made sure that we were happy with our booking. Laurie and one of her colleagues Shannon put our mind at rest about our choice of hotel as we had never been there before telling us that another colleague had just returned from there saying how brilliant it was
June 13, 2026
Reply from Hays Travel - Walsall
Thank you for sharing your wonderful experience! We are so pleased to hear that our team provided such excellent service and helped you find the perfect deal. We appreciate your kind words.
Kind Regards
Hays Travel
Amelia was amazing help me find the…
Amelia was amazing help me find the best honeymoon hoilday
June 21, 2026
Reply from Hays Travel - Walsall
Stephanie Harper,
Thank you for your kind words! We are so happy we could help.
Kind Regards
Hays Travel Walsall
Went to shop to book a holiday.
Went to shop to book a holiday. met Amelia on the desk, she was very helpful and found us just what we were looking for. THANKS👍
June 23, 2026
Reply from Hays Travel - Walsall
Stephen,
We're so happy our team helped you find the perfect holiday. We appreciate your kind words!
Kind Regards
Hays Travel Walsall
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