Hays travel as usual the staff were very friendly and helpful making sure that we got the best deal possible. Laurie was brilliant and made sure that we were happy with our booking. Laurie and one of... See more
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Every time i book holidays here i get first class service from friendly helpful staff who take time to make sure everything is correct, nothing is too much trouble. Amelia dealt with my enquiries an... See more
Company replied
Booking our first family holiday abroad was made incredibly easy by your wonderful team. Amelia couldn't be any more helpful of she tried and she was is really knowledgeable about different things and... See more
Company replied
Amelia delt with my holiday enquiry to Egypt, booked the holiday also.. Amelia sorted out everything I needed nothing was to much trouble, phone calls & emails keeping me informed all the time.. looki... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
3 Park Street, WS1 1LY, Walsall, United Kingdom
- 01922898705
4.9
Excellent
711 reviews
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Booking our first family holiday abroad…
Booking our first family holiday abroad was made incredibly easy by your wonderful team. Amelia couldn't be any more helpful of she tried and she was is really knowledgeable about different things and went above and beyond. The atmosphere of the branch was welcoming and everyone was really helpful. We will definitely be booking our future holidays through yourselves
May 25, 2026
Reply from Hays Travel - Walsall
Emma,
Thank you for your wonderful feedback! We are so pleased to hear about your positive experience and that we could make your first family holiday abroad so easy. We appreciate your loyalty and look forward to helping you with future bookings.
Kind Regards
Hays Travel
Walsall
Walsall - Branch-Be more understanding and cooperative - incorrect booking of the hotel made - went back within 30 mins of booking but agent would not want to change the booking - haven’t wait for 24 hours .. Not acceptable at all .
Next day had a call and the agent said I need to pay further over £900 to change the booking - this is totally unfair and truly unacceptable - punishing someone for a change request.
Not help full or understanding staff …
.
May 24, 2026
Reply from Hays Travel - Walsall
Mr Mushtaq Ali,
Thank you for sharing your experience. We are truly sorry to hear about the difficulties you encountered with your booking and the subsequent change request.
Kind Regards
Hays Travel Walsall
Very friendly and professional
Very friendly and professional. Amelia was an excellent source of advice and information.
May 22, 2026
Reply from Hays Travel - Walsall
Jane Collins ,
Thank you for your wonderful feedback! We are so pleased we could provide excellent advice and information.
Kind Regards
Hays Travel Walsall
Joshua was excellent helping me sort…
Joshua was really good helping me sort this holiday out as I will be a lone traveller
May 12, 2026
Reply from Hays Travel - Walsall
Ms Karen Bartha,
We're glad we could assist with your travel plans. We appreciate your kind words.
Kind Regards
Hays Travel Walsall
Helpful smiling staff very friendly
May 11, 2026
Reply from Hays Travel - Walsall
Dr Aravind Bhadri,
We appreciate your kind words. We are glad our staff was helpful and friendly.
Kind Regards
Hays Travel Walsall
Good experience in Hayes Walsall
Lydia was professional and friendly
Sorted holiday out quickly and efficiently
Thank you
May 11, 2026
Reply from Hays Travel - Walsall
jennifer evanson,
We appreciate your positive feedback! We are so happy we could provide you with a professional and efficient service to sort your holiday.
Kind Regards
Hays Travel Walsall
Reply from Hays Travel - Walsall
We are so glad we could provide efficient service and appreciate your kind words, have a wonderful holiday. Laurie :)
Holidays
Always book with Hayes travel Walsall, the staff are fabulous & always find what we want 👏👏👏👏 Well done everyone in Hayes travel.
May 3, 2026
Reply from Hays Travel - Walsall
John Yates,
We appreciate your wonderful review! It's great to hear the staff always find what you want. We are delighted you had such a positive experience with us.
Kind Regards
Hays Travel Hastings
Knowledgeable friendly staff
Knowledgeable friendly staff . Easy to talk to , time taken to find what I wanted from my holiday and explained the pro and cons of the different areas and hotel so I got a holiday that will not only meet my expectation but also my purse.
May 7, 2026
Reply from Hays Travel - Walsall
We appreciate you sharing your experience. We are so glad to hear that our team was able to assist you in planning a holiday that fits your needs and budget.
Kind Regards
Hays Travel
The reception was good and the…
The reception was good and the attendance swift and professional
May 7, 2026
Reply from Hays Travel - Walsall
We appreciate you sharing your experience with us. We are so happy to hear that you were pleased with our reception and swift service.
Kind Regards
Hays Travel
Excellent service
Excellent service, very help full to get you the best deals and hotel ,
May 7, 2026
Reply from Hays Travel - Walsall
We appreciate you taking the time to leave us such a fantastic review! We are so pleased we could help you find great deals and a perfect hotel.
Kind Regards
Hays Travel
So quick polite and professional well…
So quick polite and professional well done Walsall team 👏
May 5, 2026
Reply from Hays Travel - Walsall
We appreciate your kind words and are so glad you found our team polite, and professional. Thank you. Amelia :)
excellent service start to finish .
excellent service start to finish .
Great staff always ready to help.
booking with hays is so easy & stress free.
May 1, 2026
Reply from Hays Travel - Walsall
We're happy to hear that you received excellent service from start to finish! It's great to know our staff were ready to help and made booking easy and stress-free.
Kind Regards
Hays Travel
Reply from Hays Travel - Walsall
We appreciate you booking with us and are happy to hear you received excellent service and advice.
Kind Regards
Hays Travel
Reply from Hays Travel - Walsall
Philip,
We appreciate your continued patronage and are so glad our team consistently meets your expectations. Thank you for the kind words!
Kind Regards
Hays Travel
Firstly Laurie then Shannon were so…
Firstly Laurie then Shannon were so welcoming and friendly. Took time to go through plenty of options and their knowledge of Amsterdam stopped me making a big mistake by booking somewhere to far out . Excellent service
April 22, 2026
Reply from Hays Travel - Walsall
Kathy Harding,
We're happy to hear that you felt so welcomed and that our team's knowledge helped you. Thank you for your positive feedback; we appreciate it!
Kind Regards
Hays Travel Walsall
Came in yesterday amelia made…
Came in yesterday amelia made everything so simple from start to finish and holiday was booked in no time
April 28, 2026
Reply from Hays Travel - Walsall
Beckie Mitchell,
We're happy to hear that the booking process was straightforward and efficient. Thank you for your positive feedback; it means a lot to our team!
Reply from Hays Travel - Walsall
We appreciate you choosing us for your holidays and for sharing your kind words about our excellent service and lovely team. Laurie :)
Staff's were warm and very welcoming
Staff's were warm and very welcoming, really helpful got my flight bookings sorted out to my satisfaction. Highly recommend.
April 19, 2026
Reply from Hays Travel - Walsall
Trevor,
We're so happy to hear that our staff were welcoming and helpful, and that we sorted your flight bookings to your satisfaction. Thank you for recommending us!
Kind Regards
Alison
Hays Travel
Pontefract
Very helpful
April 19, 2026
Reply from Hays Travel - Walsall
Thank you for your feedback, Have a wonderful holiday. Shannon :)
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