Diane was amazing today, we had no idea where in Tenerife we should go, she gave us loads of advise and so patient with us, she found us the perfect hotel, in the right place, with an excellent view o... See more
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The team at Birchwood are always very welcoming and helpful and seem to go above and beyond to find the perfect holiday. They are also very quick to pick up the phone and call the tour operators dire... See more
Bev (Assistant Manager) was superb. Once again, she demonstrated a professional courteous approach to our request. Her product knowledge was extensive and we were sorted out with our first river cr... See more
Time to book our holiday for 2027, so straight to Hays Birchwood to see Joe. Decided we'd like to revisit Eygpt, last there 20 years ago. Joe has booked all our holidays for years now, knows all o... See more
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
9 Dewhurst Road, WA3 7PG, Warrington, United Kingdom
- 01925399552
5.0
Excellent
1K reviews
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Very reassuring experience
Everything was very clearly explained and the consultant emailed all the info I needed to me very promptly. I'm considering travelling to Peru alone. I was feeling a little apprehensive about this but Joe was very reassuring and was able to answer all me questions in a very understanding way. The whole booking was very smooth and simple.
January 22, 2026
Great help
Great help.
The person we dealt with was very helpful, knowledgeable and pleasant to deal with, providing great advice and information.
January 25, 2026
Diane & Joe were both really helpful &…
Diane & Joe were both really helpful & went the extra mile to get us what we wanted. They are both a real credit to the company & cannot praise them enough...
January 25, 2026
Five star service
Good informative information, knowledge from staff that have done them holidays before. Time taken to answer all questions and didn't feel rushed. All in all 5 star review.
January 25, 2026
Good customer service from the moment…
Good customer service from the moment that I walked in.
January 24, 2026
Excellent friendly service
Excellent friendly service. Helping pick the best holiday for you. Beth In Birchwood Warrington was brilliant 👏
January 11, 2026
Was made to feel welcome when I…
Was made to feel welcome when I arrived, agent gave me guides and kept in touch, made changes that were requested, was no trouble and no hard sell.
January 20, 2026
Joe was helpful and friendly
January 21, 2026
Fab service with Joe at Birchwood
Called in to Birchwood Hays for a June holiday. Wasnt quite sure where i wanted to go but had a budget. Was greeted so warmly by Joe. After a few questions i was shown a couple of places. I decided it was definitely Greece then shown a lovely property in the quieter, as requested area. Booked immediately. All in budget too!!!! Brilliant experience will definitely book with Joe again.
January 22, 2026
Joe at Birchwood branch amazing
Joe at Birchwood branch amazing
We always ask for him
January 21, 2026
They found us the hotel that caters for…
They found us the hotel that caters for my wife as she is in a wheelchair the hotel has to have a lift
January 20, 2026
we didn't have to wait too long in the…
we didn't have to wait too long in the shop
We always get good advice from friendly staff who fully understand our needs
January 9, 2026
Bev was extremely helpful and…
Bev was extremely helpful and knowledgeable about cruises . She was just what we needed to help us make decisions .
January 17, 2026
Excellent service- staff very helpful…
Excellent service- staff very helpful and friendly and got the holiday we wanted and foreign currency to - Birchwood shopping centre branch is very welcoming- Thank you especially Joe
January 16, 2026
My opinion of Hays Travel
We were very impressed with the help and advice we were given at Hays Travel. Would definitely consider using them again. Many thanks to Natalie.
January 15, 2026
Joe was very helpful and easy to talk…
Joe was very helpful and easy to talk to friendly and nothing to much trouble
January 15, 2026
Booking was made easy with all stages…
Booking was made easy with all stages explained in detail. Also advised on optional sections. Bev was very helpful.
January 14, 2026
Malta in March
We went in with an open mind and gave details of our requirements to Bev. She gave us various options there was no hard sell. There was no pressure to decide which holiday we wanted. Bev was extremely helpful.
January 11, 2026
Bev in the birchwood office was…
Bev in the birchwood office was excellent, very detailed experience and explained everything perfectly!
January 12, 2026
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